Ali Ridla - PeerSpot reviewer
Frontend Developer at WECREATE
Real User
Top 5
A user-friendly and affordable solution that enables seamless communication within teams
Pros and Cons
  • "The product is user-friendly."
  • "It is difficult to navigate the tool when I log in to two devices and start a video call."

What is our primary use case?

I use the solution for communicating with all the teams. We can communicate with people from other countries.

What is most valuable?

The product is user-friendly. It is easy to use. The colors, the menu, and the sidebar on the interface are good. Push notifications work well on mobile devices. It is what I need. It is helpful and useful for me. I am happy with the video calls.

What needs improvement?

It is difficult to navigate the tool when I log in to two devices and start a video call. If I log in to two devices, I get logged out of video calls.

For how long have I used the solution?

I have been using the solution for the last four months.

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What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

Almost ten to fifteen people in my organization are using the solution. The product is scalable.

How was the initial setup?

It is easy to set up the tool.

What's my experience with pricing, setup cost, and licensing?

The solution is cheap in my country.

What other advice do I have?

I have not used live streaming. I use the tool on both my desktop and on my mobile device. It works better than Trello. I would recommend the solution to others. Overall, I rate the product a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Project Manager at Sparklehaze
Real User
Top 20
Helps to create groups, share documents, and communicate
Pros and Cons
  • "The solution makes it easy to create groups, share documents, and communicate."
  • "Slack feels clustered and hence it should improve its design and UI."

What is most valuable?

The solution makes it easy to create groups, share documents, and communicate. 

What needs improvement?

Slack feels clustered and hence it should improve its design and UI. 

For how long have I used the solution?

I have been working with the solution for six months. 

What do I think about the stability of the solution?

Slack is stable. 

What do I think about the scalability of the solution?

I would rate the solution's scalability an eight out of ten. My company has 30 users for Slack and we plan to increase the usage in the future. 

How was the initial setup?

Slack's setup is easy and takes only a few minutes to complete. 

What's my experience with pricing, setup cost, and licensing?

I would rate the tool's pricing a four out of ten. 

What other advice do I have?

I would rate Slack an eight out of ten. I recommend the solution since it covers all the basic needs. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Slack
April 2024
Learn what your peers think about Slack. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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Abhishek-Mehta - PeerSpot reviewer
Associate Vice President at Onnivation
Reseller
Top 5Leaderboard
A secure and widely-used solution that integrates easily and is helpful for internal and external communication
Pros and Cons
  • "You can create channels between teams internally and externally, which is great. There is a lot of security with Slack internal, which is what I value."
  • "I would like to be able to do live streaming on Slack. Slack allows Slack huddle where you can do a group call, but it is not very well-designed. I'm not sure if it is going very well, but live streaming is one thing that I would definitely love to see. When you use Zoom, I like how you can run webinars. If we could do that through Slack, it would become an all-integrated platform. I would also like to be able to schedule meetings using Slack, similar to Zoom."

What is our primary use case?

We use it for internal communication, and we also use it for external communication or customer relations.

What is most valuable?

You can create channels between teams internally and externally, which is great. There is a lot of security with Slack internal, which is what I value. 

You can very easily share large files through Slack. Integration is easy.

What needs improvement?

Their notifications are generally not very prompt. There is a problem with their notification engine, and sometimes, I end up pressing on notifications. There are a few bugs there. 

It also tends to lag sometimes. It gets slow.

I would like to be able to do live streaming on Slack. Slack allows Slack huddle where you can do a group call, but it is not very well-designed. I'm not sure if it is going very well, but live streaming is one thing that I would definitely love to see. When you use Zoom, I like how you can run webinars. If we could do that through Slack, it would become an all-integrated platform. I would also like to be able to schedule meetings using Slack, similar to Zoom.

I would like to see better connectivity between Slack and Gmail where Slack can prompt me for some of the things from my Gmail. For example, there can be a prompt such as "This person has been mailed, and you can contact him through Slack." 

It should have an automated translator. It would be helpful for interacting with people who are multilingual. For example, I speak English, but the other person might not understand English. There should be an automated translator inbuilt into Slack for such situations. Instagram has a similar feature where for a caption, you can click the See Translation button, and it does the translation for you. This is something that Slack could add.

For how long have I used the solution?

I have been using this solution for almost 18 months.

What do I think about the stability of the solution?

It is fairly stable.

What do I think about the scalability of the solution?

It can be scaled very easily. We have about 20 people who use this solution.

How are customer service and support?

I have not used their support so far.

How was the initial setup?

It was straightforward. It took one day.

What other advice do I have?

It is good. It is one of the best ones out there. You can definitely go for it. 

When you're partnering with teams outside your organization, you can't really do without Slack. It becomes a necessity. We chose this solution because Slack was the most widely used solution. A lot of companies that we partner with and a lot of our customers end up using Slack. So, for us to partner with them, we needed Slack.

I would rate it a nine out of ten. It is widely used, but they need to work on its features.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
CTO at UnblockAfrica
Real User
Real-time collaboration and simultaneous document editing increases team productivity
Pros and Cons
  • "Its intuitive design makes it easy to use and understand, hence we do not have a need to spend much on educating our teams."
  • "The only area of concern that I have is with the inability to preview received documents without having to download them first."

What is our primary use case?

I mainly use Slack as a collaborative chat, video and audio tool. I am able to set up a Slack room for different purposes and have all major stakeholders collaborate in real time. I enjoy the functionality on Slack that enables my team members to edit and collaborate on documents simultaneously.

How has it helped my organization?

Slack has helped to increase the productivity of my teams and organization. We have been able to cut down on subscription costs, reduce client delivery time, troubleshoot more effectively, and achieve positive results more easily. Its intuitive design makes it easy to use and understand, hence we do not have a need to spend much on educating our teams.

What is most valuable?

Chat, video, and call functionality has been awesome. The ease of setting up and integrating with other apps is seamless. Data consumption by the app is also at its barest minimum, helping to cut costs on the amount of data required to explore calls, video, or chat functionalities within the app.

What needs improvement?

I think the app is good enough, as I don't have any reason to comment negatively on it. The only area of concern that I have is with the inability to preview received documents without having to download them first. This could offer some sense of security and prevent downloading corrupted files or viruses.A "preview attachment/document" would suffice as an improvement, this will allow users decide if the need to download an attachment or not

For how long have I used the solution?

More than two years.

What do I think about the stability of the solution?

With respect to the stability, the app functions well, without glitches.

What do I think about the scalability of the solution?

This is a very scalable solution.

How are customer service and technical support?

Technical support for this solution has been very helpful.

Which solution did I use previously and why did I switch?

I did not use another solution prior to this one.

How was the initial setup?

The initial setup is very easy and straightforward.

What about the implementation team?

The vendor handled our implementation and did a professional job.

What was our ROI?

Our ROI is approximately 40%.

Which other solutions did I evaluate?

I have evaluated both Microsoft Teams and Skype.

What other advice do I have?

This is a great app that has awesome functionality. A try will definitely be worth it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Cloud Engineer, Content Writer at Planet Flora
Real User
Top 5
A highly stable and affordable solution that can be used for team collaborations
Pros and Cons
  • "Tasks and team huddles are the most valuable features of Slack."
  • "It would be better if Slack had a 'select all' option to delete all the files."

What is our primary use case?

I use Slack for team collaboration.

What is most valuable?

Tasks and team huddles are the most valuable features of Slack.

What needs improvement?

When I share any file with my colleagues, that file remains in Slack storage even after I delete the message. I need to manually delete them one by one. It would be better if Slack had a 'select all' option to delete all the files.

For how long have I used the solution?

I have been using Slack for four years.

What do I think about the stability of the solution?

Slack is a stable solution.

I rate Slack ten out of ten for stability.

What do I think about the scalability of the solution?

Around 20 users are using Slack in our organization, and we have plans to increase the usage.

I rate Slack an eight out of ten for scalability.

How was the initial setup?

On a scale from one to ten, where one is difficult, and ten is easy, I rate Slack a seven out of ten for the ease of its initial setup.

What's my experience with pricing, setup cost, and licensing?

The solution’s pricing is cheap.

What other advice do I have?

I use Slack on the cloud as a SaaS service. I recommend Slack for better conversations in a product team.

Overall, I rate Slack a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Vice President - Strategy & Client Partnership- Data & Cloud Analytics at a computer software company with 51-200 employees
Real User
Top 5
A collaboration tool where you can share files and to do a one-on-one or a group conversation
Pros and Cons
  • "Slack is a collaboration tool where you can create specific topic-related channels and manage different threads on different talks so people can interact and maintain a chat."
  • "When scaled on a large scale, the solution's cost becomes a matter of concern for organizations."

What is most valuable?

Slack is a collaboration tool where you can create specific topic-related channels and manage different threads on different talks so people can interact and maintain a chat. You can use the solution to share files and to do a one-on-one or a group conversation. It's a multilateral functional collaboration platform.

What needs improvement?

Slack is difficult to scale. When scaled on a large scale, the solution's cost becomes a matter of concern for organizations. It is a large project to migrate from Slack to Microsoft Teams or any other platform.

What do I think about the stability of the solution?

Slack is a pretty stable solution. I rate Slack an eight or nine out of ten for stability.

What do I think about the scalability of the solution?

Slack is a scalable solution, but not every organization can afford to maintain it. I rate Slack an eight out of ten for scalability.

How was the initial setup?

The solution’s initial setup is complex.

What other advice do I have?

It's up to the organization whether it wants to use Slack or not. Some people like the solution, while others don't.

Overall, I rate Slack eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Gerald Chioke - PeerSpot reviewer
Quality Assurance Analyst at Flutterwave
Real User
Top 5Leaderboard
A good solution for communication and file sharing, but it should add a feature to schedule meetings
Pros and Cons
  • "The huddle feature that allows you to get on a call with a colleague is one of the best features of Slack."
  • "Slack should add a feature to schedule meetings."

What is our primary use case?

We use Slack for communication, file sharing, meetings, text messages, etc. Slack has been so helpful for us.

How has it helped my organization?

Slack has made communication much easier in our company. I can text someone in the company or send a message. I can also have an audio call with a couple of team members on the go without needing to start setting up calls on Zoom or Google Meet, or Microsoft Teams. I can have that voice or video call right away on Slack.

What is most valuable?

The huddle feature that allows you to get on a call with a colleague is one of the best features of Slack. You can call someone on the go with the huddle feature and save the time of having to set up Zoom calls or Google Meet.

What needs improvement?

Slack should add a feature to schedule meetings. Users should get notifications or prompts regarding the meeting time so they can attend that meeting.

Sometimes, when Slack is down, there is a delay in messages being delivered. Such delays also need to be improved in Slack.

For how long have I used the solution?

I have been using Slack for the past five years.

What do I think about the stability of the solution?

I rate Slack a six out of ten for stability.

What do I think about the scalability of the solution?

I rate Slack a seven out of ten for scalability.

How was the initial setup?

Slack’s initial setup was not difficult.

What other advice do I have?

I use the latest version of Slack. Slack is deployed on-cloud in our organization.

I highly recommend Slack for teams that want to communicate and collaborate. Slack can integrate with other apps like Google Calendar and Loom for voice and video recording. I recommend Slack for teams that want to scale and collaborate.

Overall, I rate Slack a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Software Engineer at a tech services company with 1-10 employees
Real User
A scalable and easy-to-deploy solution that enables seamless communication within the organization
Pros and Cons
  • "The product makes communication seamless."
  • "The UI could be a little bit better."

How has it helped my organization?

The product makes communication seamless. There are around 200 employees in my organization. If the HR personnel want to reach us, they use the channels to put up messages, posters, and banners for workplace events or blood donation drives. They use the channels whenever they want to spread information about anything.

What is most valuable?

Slack is a really good solution. We can see whether our colleagues are available or away. If we need to share any information within our team, we can create a channel and share the information. We can share technical and non-technical information like, HR information using the product. Information sharing is the feature I like the most. The product allows us to update our status to communicate whether we are away or out for lunch. We can also make notes to ourselves using the solution. It functions quite well.

What needs improvement?

The UI could be a little bit better.

For how long have I used the solution?

I have been using the solution consistently for the last year.

What do I think about the stability of the solution?

The tool is stable. Many employees in the organization are happy to use the product.

What do I think about the scalability of the solution?

The solution is scalable. As more and more people join the organization, they are able to use the tool.

How was the initial setup?

The initial setup was easy. The solution is deployed on the cloud.

What other advice do I have?

I work from home. I do not use the on-premises product. If people use it consistently, they will understand how to use it and communicate with their teams properly. Overall, I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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