Slack Reviews

Having group chats and one-on-one chats in one place makes Slack conventient. It's fairly simple to get used to. Also, the cross platform experience between mobile app, desktop app, and web version is impressively smooth. 

More often than not, members of our team are on the go rather than in the office. With Slack we have increased communication between teams which has improved executions of complex interdepartmental procedures.

There is some lag at times. Also, would prefer video chat functionality built in rather than as an add-on. 

Two years.

Nope. Only colleague resistance on certain teams. 

A bit of lag as mentioned. 

Haven't experienced a customer support representative. Site help docs are fairly strong. 

Extremely straightforward. 

Yes. We tried Skype, Viber, Gchat. 

There is a built-in cuteness factor with animated gif options as commentary. 

The most valuable features are the ability to communicate instantly and create channels. I can create a channel called #breakfastdiscussion, invite three people on my team, and we can chat over breakfast. I can also make a channel called #teamtalk and all the team can be invited. This is a great feature.

We can group conversations around different issues. The issues are entirely created by us, in-house. It works well for a small team with opt-in members.

I would like to be able to notify users that they have messages that need their immediate attention. If Slack picked up more features of Asana, such as ticketing and calendars and assignments, I would give it a rating of 5/5.

I have been using Slack for a year and a half.

We have not had any stability issues.

We have not had scalability issues.

Technical support is excellent.

We did not have any previous solutions.

It is free for us.

It is essential for small team communication.

We use Slack for internal communication between cross-functional teams. 

I like the tool's ability to send voice mail. We can also search for conversations easily in Slack. 

The tool should be able to fetch a conversation when we search for it even if it is in the thread. 

I have been using the product for a year. 

I would rate Slack's stability a seven out of ten. It is difficult to open the tool at times and it restarts again for some reason. 

I would rate the tool's scalability a seven out of ten. 

Slack is easy to set up. 

I use Slack's desktop application. I would rate it an eight out of ten. 

I appreciate the ability to create multiple private or open channels.

• The ability to create ad hoc channels for certain projects has made us more effective.
• The mobile app allows us to communicate on the go, which saves time as well.
• Onboarding new users is easy thanks to Slack's great UI.

There seems to be several minutes of delay between getting notifications on the Mac OS app and then receiving them on the iPhone app.

I’ve been using Slack for over a year.

We haven't really had any stability issues.

The product works very well. I haven't personally had the need to contact Slack's support. I did have a question about using Slack several months ago which I posted on Twitter. Their Twitter support team was very responsive and helpful.

We used Skype before Slack. We switched because Slack offered:

• The ability to create multiple channels
• A more user friendly interface
• The ability to keep us more organized and effective

I would recommend considering staying on the free version. It does limit you in terms of the history of communication and storage, but I think that these problems can be worth overcoming. This is the case especially if you are a smaller team or a startup that needs to watch where you spend your dollars.

We decided to just test Slack out first with no intentions to switch from Skype. However, the whole team fell in love with the product. At this current moment, we are experimenting with Workplace though.

Once you sign up, try keeping things clean by creating multiple channels. This will ensure that individual conversations are relevant and that the team does not get distracted by unnecessary chatter.

• Seamless integration between devices
• Effective organization of shared content (documents, images, etc.) keeps team on same page
• Syntax highlighting
• Nice overall UX

Slack kept several remote employees working cohesively and seamlessly together, allowing us to more easily synchronize our efforts and work collaboratively rather than "islands unto ourselves," so to speak. Coding, writing, editing, etc. was all done in an effective manner, as a result.

Honestly, I feel like I am nitpicking when I say the UX can be improved. But it is true, incrementally, the UX could see an improvement through extensive tweaking and testing.

I have used it for three years.

We have not encountered any deployment issues; it was very smooth.

Slack has proved to be the most stable communication tool I have used, to date.

We have not encountered any scalability issues; large teams seem to be handled quite well.

I previously used HipChat. The decision was not mine to switch, but I found the switch to be a very positive one. Slack was just more slick, especially with sharing content and keeping a history of it, visible to conversation participants as needed.

• Code snippets
• Group chat
• Notification snoozing

Messages are well organized and attachments are not removed from our channels. It’s easy to search for a message through their search functionality. It has improved my company by letting our team work efficiently together and quickly.

I would like to have meeting functionality within Slack.

I have used it for six months.

I have not encountered any stability issues. The program is stable, especially on Linux, which is a major plus.

We use a small team-based approach, so scalability has not been an issue.

The APIs are good and their tech support is decent at responding to questions.

I previously used HipChat and the new company I work for uses Slack.

Initial setup was a simple and straightforward.

Pricing is not bad at all.

Before choosing this product, a few evaluations were made, but Slack seemed to be the one that fit our company’s culture the best.

Use what works best for your team and what your team knows best.

The idea of using Slack was to keep non-business related talks from business talks. In Slack, you have different channels where you can set topics, therefore people will not divagate on a specific subject.

It has definitively made an improvement on our productivity. Information does not got lost in hundreds of less important messages. If you want something about a specific topic, you just go to that channel, scroll a bit, and eventually you will find it.

Its integration with different apps is a great feature. Also, for a deconstructed environment, bots, GIFs and customizable emojis are a great fun for the IT team!

Slack could add additional and better integrations. There is a lot of room for improvement here. 

Also, notifications are not as good as they could be (especially for mobile).

The ability to create separate channels is valuable.

For projects, it's improved how we share files. The Google Drive extension means that files can be housed right inside of Slack. We can focus on work without distractions.

Microsoft and Google are creating competitive equivalents. Slack needs to find a "secret sauce" that can differentiate them further.

I have used Slack on and off for the past few years. I use it with some side projects.

We have not had any stability issues.

We have not had any scalability issues.

We did not have a previous solution.

The initial installation was not at all complex. It was very WYSIWYG.

I use the free version.

We did not evaluate any alternatives.

It comes right out of the box. Start exploring!