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VA
IT Operations Section Head at a manufacturing company with 1,001-5,000 employees
Real User
Top 5
Effective behavior monitoring, highly reliable, and scalable

What is our primary use case?

We use the solution for protection against ransomware, viruses, and spyware. Additionally, we have the policy for integration with the cloud.

What is most valuable?

The most favorable features have been behavior monitoring and zero-day threat protection.

What needs improvement?

The integration could improve in this solution.

For how long have I used the solution?

I have been using the solution for approximately four years.

What do I think about the stability of the solution?

In the two years that we have been using the solution we have not had an issue with stability.

What do I think about the scalability of the solution?

The solution is scalable. We have approximately 2,500 licenses.

How was the initial setup?

The installation is…

What is our primary use case?

We use the solution for protection against ransomware, viruses, and spyware. Additionally, we have the policy for integration with the cloud.

What is most valuable?

The most favorable features have been behavior monitoring and zero-day threat protection.

What needs improvement?

The integration could improve in this solution.

For how long have I used the solution?

I have been using the solution for approximately four years.

What do I think about the stability of the solution?

In the two years that we have been using the solution we have not had an issue with stability.

What do I think about the scalability of the solution?

The solution is scalable. We have approximately 2,500 licenses.

How was the initial setup?

The installation is easy and took approximately 10 minutes.

What about the implementation team?

We did the implementation ourselves and we have an automatic installer for our clients.

What's my experience with pricing, setup cost, and licensing?

The price of the solution was expensive in the first year we had it because we were purchasing it locally. This year we have a global discount for the license. There is an additional cost if you want maintenance support.

What other advice do I have?

I would recommend this solution to others.

I rate Trend Micro Apex One a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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MB
Network Administrator at a computer software company with 11-50 employees
Real User
Scalable and stable, but they need to include the IBS feature

Pros and Cons

  • "It's a stable solution, to date we have not had any issues."
  • "The most valuable feature is that it's normal, and not for a specific server."
  • "In the next release, I would like to see IBS included in OfficeScan."
  • "In the next release, I would like to see IBS included in OfficeScan."

What is most valuable?

The most valuable feature is that it's normal, and not for a specific server.

What needs improvement?

Trend Micro is a basic solution, but the problem is that it is more exclusive.

There are two products, one is for the endpoint for the client, and the other is for the sever, but the server is even more exclusive.

There are some features that are not available in OfficeScan. For example, IBS.

In the next release, I would like to see IBS included in OfficeScan.

For how long have I used the solution?

I have been working with OfficeScan for more than two years.

We are using version 11.

What do I think about the stability of the solution?

It's a stable solution and to date, we have not had any issues.

What do I think about the scalability of the solution?

OfficeScan is scalable, we have not experienced any issues.

Which solution did I use previously and why did I switch?

Previously, I was working with Trend Micro, but recently we have signed with SentinelOne.

What about the implementation team?

We contact our local partner, who is responsible for the setup and deployment.

What other advice do I have?

I would rate OfficeScan a five out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Trend Micro Apex One. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
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KH
VP - Engineering and Customer Solutions at a comms service provider with 51-200 employees
Real User
The web console is quite helpful but policies tend to be a bit complex to set up

What is our primary use case?

We use it for the security of our products.

What is most valuable?

The web console is quite helpful, as is the visibility view for deployment. Updates do things like Device Control Management, which I can control.

What needs improvement?

The policies tend to be a bit more complex to set up, so we do need some expertise in setting up the policies. This requires some preparation and knowledge.

For how long have I used the solution?

We have been using Trend Micro Apex One about a year. I think it is the latest version.

What do I think about the stability of the solution?

We don't have any issue with stability.

What do I think about the scalability of the solution?

The scalability is good. You can do it for almost 100 endpoints.

How was the

What is our primary use case?

We use it for the security of our products.

What is most valuable?

The web console is quite helpful, as is the visibility view for deployment. Updates do things like Device Control Management, which I can control.

What needs improvement?

The policies tend to be a bit more complex to set up, so we do need some expertise in setting up the policies. This requires some preparation and knowledge.

For how long have I used the solution?

We have been using Trend Micro Apex One about a year. I think it is the latest version.

What do I think about the stability of the solution?

We don't have any issue with stability.

What do I think about the scalability of the solution?

The scalability is good. You can do it for almost 100 endpoints.

How was the initial setup?

The policies tend to be a bit more complex to set up, so we do need some expertise in setting up the policies. This requires some preparation and knowledge.

What other advice do I have?

I would recommend Apex One, probably the upgraded version. Maybe the XDR will meet today's needs, i.e. the XDR upgraded version. I would give Trend Micro Apex One 7 out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
DR
Head Cyber Security at a retailer with 10,001+ employees
Real User
Top 5Leaderboard
Powerful, stable, and flexible, but integration could improve

What is our primary use case?

We use Trend Micro Apex One for protection against network threats.

What is most valuable?

The solution is powerful, simple to use, and very flexible. Having the solution in the cloud allows us to do remote work from anywhere.

What needs improvement?

Trend Micro Apex One could improve by having better integration in the future.

For how long have I used the solution?

I have used Trend Micro Apex One for approximately two months.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

In my experience, Trend Micro Apex One has been scalable. We have approximately 5,000 users using this solution.

How was the initial setup?

It was quite easy for us to migrate to…

What is our primary use case?

We use Trend Micro Apex One for protection against network threats.

What is most valuable?

The solution is powerful, simple to use, and very flexible. Having the solution in the cloud allows us to do remote work from anywhere.

What needs improvement?

Trend Micro Apex One could improve by having better integration in the future.

For how long have I used the solution?

I have used Trend Micro Apex One for approximately two months.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

In my experience, Trend Micro Apex One has been scalable.

We have approximately 5,000 users using this solution.

How was the initial setup?

It was quite easy for us to migrate to Trend Micro Apex One cloud.

What about the implementation team?

We used a three-member outsourced team that did the implementation and maintenance of the solution for approximately one month.

What's my experience with pricing, setup cost, and licensing?

We are using an annual license for this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Trend Micro Apex One a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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MN
Assistant ISO at Hexagon AB
Real User
Scalable and easy to setup, but support could be better

Pros and Cons

  • "The initial setup is not that tough. It's easy."
  • "The technical support should be more proactive."

What needs improvement?

While we consider all the features to be valuable, we occasionally encounter issues with the performance. My technical team would be in a better position than I to address these. 

The technical support should be more proactive. I rate it as an eight out ten. 

There should be better support for ransomeware. It would be nice to see proper security terms, technical improvisations in terms of security.

For how long have I used the solution?

I have been working with Trend Micro Apex One for nearly two years.

What do I think about the scalability of the solution?

I rate the scalability of the solution as an eight out of ten. 

How are customer service and technical support?

There should be more proactice technical support and I rate this as an eight out of ten. 

Which solution did I use previously and why did I switch?

We did not really work with other solutions prior to Trend Micro Apex One. 

How was the initial setup?

The initial setup is not that tough. It's easy. 

What's my experience with pricing, setup cost, and licensing?

The price of the solution is fine. 

What other advice do I have?

I rate Trend Micro Apex One as a 7.5 out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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NY
Manager at a consultancy with 1,001-5,000 employees
Real User
Top 20
Good support, reasonably-priced, and we are fully satisfied with the functionality

What is our primary use case?

There are multiple components to our use case and one of them is the anti-virus.

What is most valuable?

The most valuable feature is Vulnerability Protection.

What needs improvement?

We are completely satisfied with the functionality of the product, but the reporting should be more granular.

For how long have I used the solution?

We have been using this solution for the last three years.

What do I think about the stability of the solution?

There have been limitations at times.

What do I think about the scalability of the solution?

We have more than 3,000 users.

How are customer service and technical support?

Technical support is good.

How was the initial setup?

The initial setup was straightforward. It was not complex.

What's my

What is our primary use case?

There are multiple components to our use case and one of them is the anti-virus.

What is most valuable?

The most valuable feature is Vulnerability Protection.

What needs improvement?

We are completely satisfied with the functionality of the product, but the reporting should be more granular.

For how long have I used the solution?

We have been using this solution for the last three years.

What do I think about the stability of the solution?

There have been limitations at times.

What do I think about the scalability of the solution?

We have more than 3,000 users.

How are customer service and technical support?

Technical support is good.

How was the initial setup?

The initial setup was straightforward. It was not complex.

What's my experience with pricing, setup cost, and licensing?

Compared to other products on the market, I think that the pricing is reasonable. We are satisfied with the licensing model.

What other advice do I have?

Depending on the requirement, I would recommend this solution, although it should have more granular reporting.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
LS
Director of Information Technology at a hospitality company with 10,001+ employees
Real User
Top 5
Very stable and scalable; it's on the cloud so it's very easy to deploy and use

What is our primary use case?

Our primary use case is for protecting the computers from viruses.

What is most valuable?

This product is stable and scalable; it's on the cloud so it's very easy to use. 

What needs improvement?

I'd like to see extra dashboards and more analytics. 

For how long have I used the solution?

I've been using this solution for about eight years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution. 

How was the initial setup?

The initial setup is very easy, I deployed myself together with an assistant and I estimate it took us around 10 minutes per computer. We probably have around 150 users. 

What's my experience with

What is our primary use case?

Our primary use case is for protecting the computers from viruses.

What is most valuable?

This product is stable and scalable; it's on the cloud so it's very easy to use. 

What needs improvement?

I'd like to see extra dashboards and more analytics. 

For how long have I used the solution?

I've been using this solution for about eight years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution. 

How was the initial setup?

The initial setup is very easy, I deployed myself together with an assistant and I estimate it took us around 10 minutes per computer. We probably have around 150 users. 

What's my experience with pricing, setup cost, and licensing?

We pay the license on a quarterly basis - sometimes we need to review a few details.

What other advice do I have?

I rate this solution a 10 out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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SK
Security Engineer at a tech services company with 51-200 employees
Real User
Top 5
Excellent application control, vulnerability protection, and behavior monitoring

What is our primary use case?

I'm a security engineer and we are partners with Trend Micro.

What is most valuable?

This is a very good product for our customers. I use the application control, vulnerability protection, and behavior monitoring which are all great features. 

What needs improvement?

The main issue of the product is that it's lacking features and in that sense it's not a fully mature product.  There is currently no global exclusion list available and some features are not available. I think this will improve in the future.

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

This is a stable product. 

What do I think about the scalability of the solution?

The solution…

What is our primary use case?

I'm a security engineer and we are partners with Trend Micro.

What is most valuable?

This is a very good product for our customers. I use the application control, vulnerability protection, and behavior monitoring which are all great features. 

What needs improvement?

The main issue of the product is that it's lacking features and in that sense it's not a fully mature product.  There is currently no global exclusion list available and some features are not available. I think this will improve in the future.

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

This is a stable product. 

What do I think about the scalability of the solution?

The solution is scalable. 

How was the initial setup?

This is a simple product and the initial setup is straightforward. We have installed it in over 15 companies. Deployment usually takes around two hours and involves two or three staff. 

What other advice do I have?

I would recommend this solution and rate it a nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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