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KK
Sr. Manager - Solution Architect at a tech services company with 501-1,000 employees
Real User
Easy to set up and use, and it is simple to manage

What is our primary use case?

We are not using this solution. We are, the system integrator who are providing solutions to our clients. We have been selling this product.

What is most valuable?

I like the simplicity of management and the ease of use. From a technical perspective, this is a good product.

What needs improvement?

No product can ever be rated a ten out of ten. They are always improving on one aspect or another.

For how long have I used the solution?

I have been selling Trend Micro Apex One for two years.

What do I think about the scalability of the solution?

We have large enterprise customers as well as smaller companies.

How was the initial setup?

The initial setup is very easy.

What's my experience with pricing, setup cost, and licensing?

When…

What is our primary use case?

We are not using this solution. We are, the system integrator who are providing solutions to our clients. We have been selling this product.

What is most valuable?

I like the simplicity of management and the ease of use.

From a technical perspective, this is a good product.

What needs improvement?

No product can ever be rated a ten out of ten. They are always improving on one aspect or another.

For how long have I used the solution?

I have been selling Trend Micro Apex One for two years.

What do I think about the scalability of the solution?

We have large enterprise customers as well as smaller companies.

How was the initial setup?

The initial setup is very easy.

What's my experience with pricing, setup cost, and licensing?

When compared with other solutions, the price could be better.

What other advice do I have?

We are selling this product. We would definitely recommend this solution to others who are interested in using it.

I would rate Trend Micro Apex One an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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CM
Head of IT Service and Infrastructure at a construction company with 5,001-10,000 employees
Real User
Top 20
Scalability and the central point of XDR are good features, but it needs better user interface and pricing

What is our primary use case?

I am using it for our test proposal for our proof of concept. I am using its latest version.

What is most valuable?

Its scalability and the central point of XDR so that all items are centrally reporting to one solution are the most valuable features.

What needs improvement?

Its pricing should be improved. In some cases, the user interface was not ready for our proof of concept. It wasn't a beta phase service. 

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

It was great.

How was the initial setup?

Its initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

Its pricing should be improved.

What other advice do I have?

I…

What is our primary use case?

I am using it for our test proposal for our proof of concept. I am using its latest version.

What is most valuable?

Its scalability and the central point of XDR so that all items are centrally reporting to one solution are the most valuable features.

What needs improvement?

Its pricing should be improved. In some cases, the user interface was not ready for our proof of concept. It wasn't a beta phase service. 

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

It was great.

How was the initial setup?

Its initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

Its pricing should be improved.

What other advice do I have?

I would recommend it for some infrastructure. I would rate Trend Micro Apex One a seven out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AsgarAli
Senior System and Network Administrator at hamat
Real User
Responsive technical support, reasonably price, but lacking performance

What needs improvement?

When Trend Micro Apex One detects malware it should take action immediately. For example, detection and deletion. The end-user at times experiences slow performance on their work station, this should improve. In the future, the solution should include the XDR feature.

For how long have I used the solution?

I have been using Trend Micro Apex One for approximately one month.

How are customer service and support?

I have opened three tickets with the technical support and they were responsive and asked me to send them my logs.

Which solution did I use previously and why did I switch?

I was previously using Trend Micro Worry-Free Business and I switched because Trend Micro Apex One has more features.

What's my experience with pricing, setup cost,

What needs improvement?

When Trend Micro Apex One detects malware it should take action immediately. For example, detection and deletion.

The end-user at times experiences slow performance on their work station, this should improve.

In the future, the solution should include the XDR feature.

For how long have I used the solution?

I have been using Trend Micro Apex One for approximately one month.

How are customer service and support?

I have opened three tickets with the technical support and they were responsive and asked me to send them my logs.

Which solution did I use previously and why did I switch?

I was previously using Trend Micro Worry-Free Business and I switched because Trend Micro Apex One has more features.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is reasonable.

What other advice do I have?

I rate Trend Micro Apex One a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AO
Senior System Administrator at a financial services firm with 1,001-5,000 employees
Real User
Top 5Leaderboard
Straightforward implementation, scalable, and secure

What is our primary use case?

I use Trend Micro Apex One for system security.

What is most valuable?

I have found Trend Micro Apex One to be secure.

What needs improvement?

Trend Micro Apex One could improve by making the user interface more user-friendly.

For how long have I used the solution?

I have been using Trend Micro Apex One for three years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Trend Micro Apex One is scalable. We have approximately 1,000 users using this solution in my organization.

How was the initial setup?

The solution is easy to deploy.

What about the implementation team?

We need two engineers for the implementation of the solution.

What other

What is our primary use case?

I use Trend Micro Apex One for system security.

What is most valuable?

I have found Trend Micro Apex One to be secure.

What needs improvement?

Trend Micro Apex One could improve by making the user interface more user-friendly.

For how long have I used the solution?

I have been using Trend Micro Apex One for three years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Trend Micro Apex One is scalable.

We have approximately 1,000 users using this solution in my organization.

How was the initial setup?

The solution is easy to deploy.

What about the implementation team?

We need two engineers for the implementation of the solution.

What other advice do I have?

I would recommend this solution to others.

I rate Trend Micro Apex One a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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