UKG Reviews

• Payroll: make up pay for tipped employees

• Adequately paying

• PTO accruals

I have used it for four years.

We did not encounter any deployment issues.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Customer service is great.

Technical support needs improvement.

We did not previously use a different solution.

Research based on industry and employee count.

Before choosing this product, we also evaluated ADP.

I have found the most valuable feature to be business intelligence and Cognos reporting.

It's very easy to use for a report writer, I've used it a lot of different solutions and this solution is by far the simplest one to use. They do a really good job with it.

The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself.

Tthere aren't very many of us that use UKG Dimensions and UKG Pro. Our main dream is that the two will truly become one because right now they're two separate entities, two separate software packages. We still have to do integrations between the two. If they would merge fully it would be wonderful.

I have been using UKG for 20 years.

UKG is highly stable. We're really happy to have both of the UKG products because I think it's an excellent merge and it's going to get better and better in the future.

I work for a small hospital. We have approximately 650 employees and managers. The managers use UKG to edit and approve cards and we have approximately 60 managers. We have two administrators, I am one of them, and the other person is in HR. Kronos went to Dimensions and its UKG Dimensions, that's cloud-based now too. Our IT department doesn't have to do a lot, they only make sure our internet is up and running, it is great. Anybody who's still using Kronos Workforce Central Java needs to quit. That's always been a nightmare, it always will be. However,  if they go to Dimensions it runs well.

The technical support is excellent. They have great knowledge, are quick to respond, and they always follow through.

Most people that are looking for this type of solution are comparing UKG with other companies and they might find a cheaper product, but they need to think long term. Additionally, they need to look at the combination of products that UKG offers and try to find something in comparison, the money is worth it. I'm not saying it's more expensive. I don't know. However, it definitely should be on the top of everybody's list because it's such a good combination, the Kronos and the UKG pro, Ultimate Kronos Group.

The reliability and the expertise which they deliver are wonderful.

I rate UKG a ten out of ten.

• Cognos
• Benefits management
• Workflows

• Using to eliminate spreadsheets
• Creating reports to help us manage data on a timely basis

• Compensation management

I have used it for eight years.

We encountered a few deployment issues, but not many. Some modules or features that we have added have been a bit of an issue, like open enrollment.

We did not encounter any stability issues.

We did not encounter any scalability issues.

Most of the time, customer service is very good.

Payment services continues to be our biggest area of concern.

Technical support is excellent.

We previously used a different solution. We switched because of integration with HR, multi-state and scalability, along with the cost.

Initial setup was straightforward.

An in-house team implemented it.

I don't know what the ROI is.

Pricing is much better than what we were paying before, especially for multi-state. Also, doing multi-year committments helps to reduce costs.

Before choosing this product, we also evaluated ADP and Paychex.

I would love to see more flexibility in many of the tools so that Ulti becomes our tool of choice.

• Trainings

The more we learn, the better we can roll out new features.

Simplify steps to execute functions.

I have used it for eight months.

We did encounter deployment issues with the vendor setting up the core.

We did encounter stability issues.

I'm not sure whether we have encountered any scalability issues.

Customer service is excellent.

Technical support is excellent.

We previously used a CBIZ legacy system. We switched because Ultipro was the best solution to help our growth.

Initial setup was too complex; an outside vendor set up the core.

On a scale from 1-10, I'd rate HRarchitect a 3.

I'm not sure about ROI at this time; I'd say we are still in the negative at this point.

Before choosing this product, we also evaluated ADP and Paycor.

• Business Intelligence
• Platform Configuration
• System Administration (Role/User Administration)
• UTA

Using Business Intelligence, we have been able to produce reports to track our Overtime Analysis and catch any invalid payroll entries that need to be corrected, among many other things.

• Platform Configuration: would like to be able to add pages, and be able to have more flexibility around the addition of custom fields
• BI: would like to be able to have Drill-Through functionality in Excel exports

I have used it for 3-4 months.

We have encountered deployment issues, but nothing too major. We were able to work with Ultimate Support staff through our issues and get our system implemented in a very timely manner.

Every now and then, I have some issues with stability using Report Studio. I get some odd errors at times that cause the system to become unusable, and I have to close out without saving my changes.

We have not encountered any scalability issues. It is up to par with all of our scalability needs that I am aware of.

Customer service is 8 / 10; sometimes takes a little time to get a response, but very helpful and knowledgeable to work with.

Technical support is 8 / 10. They work very well with us to find solutions to any issues that we have, and make sure that we are in a satisfactory state before moving forward with a resolution.

We previously used Oracle, and we switched because we emerged as a new company from our parent company after a split due to bankruptcy.

Some of the initial setup was straightforward, and other parts were more complex. Overall, it was very easy to work with and set up, and much easier to use once we got the software implemented.

A vendor team implemented it. I rate their level of expertise 8 / 10.

Look at each and every module that Ultimate has to offer, as they are all useful in many ways. Figure out which options best line up with the company, and implement accordingly. Some modules could even be implemented at a later time, once the first implementations are in place and set up properly.

Before choosing this product, we also evaluated Workday and the Oracle cloud-based solution.

Ultimate Software has been amazing for us to work with, and we're excited to get more pieces of the puzzle implemented in the near future.

• Payroll
• Employee self-service
• Manager self-service
• Intuitive
• Ease of use

• Eliminate papers
• Provides employees and managers direct access to their information and the ability to make changes.
• Advanced reporting

Ultimate is growing fast and this has occasionally impacted response time with the customer support team.

One year.

Deployment was extremely successful. I really like the Ultimate model of in-house deployment staff. It eliminates all the finger pointing created by outsourcing implementation.

No issues.

No issues.

Customer Service:

Good. Response times has been a bit slow occasionally.

Technical Support:

Good.

Yes. I switched because I needed a cloud-based system with richer functionality.

The initial setup is very straightforward with the help of Ultimate staff dedicated to the success of the project.

In-house - the best solution by far.

About 18 months.

Negotiate for the best price you can. Make sure you include the number of BI (Cognos) licenses that you will need to perform custom reporting.

SAP, Oracle, ADP, Ceridian, and Fairsail.

This is by far the best solution for the price. A vendor that is solely focused on HR and payroll solutions is perfectly suited for ongoing enhancements ensuring long-term strategy for results.

Core, Benefits, UTM, Business Intelligence and Payroll.

Saved thousand of trees and cut down the turnaround time to get things done. Also, we are leveraging technology to work smarter not harder and providing a product to staff that is not intimidating and user friendly.

Copying capability for Open Enrollment Sessions / Life Events, provide more expression writing courses for, resources, quick tours, delivered reports and BI. Also, create on demand options for popular BI courses. These are are "use or lose it" knowledge courses where I am constantly looking for a quick resource in the learning center.

Over 3 years.

Benefits, deductions, and payroll set up issues have hampered the success of deployment. As a result, the software has a poor reputation within organization.

Yes, due to frequent updates to the firewall and network.

No.

8/10...Love Sudha in BI support.

5 sometimes, 10 other times. It all depends on the module you need support in.

No.

About to implement recruiting...I'll update you prior to year end for 2017.

Vendor team.

Don't get cheap when shopping for the best product for your company. You'll spend more later compensating and cleaning up the system to get it where you want it to be. Invest in purchasing a sandbox for testing.

ADP.

LOVE UltiPro!

The HR data and BI are the most valuable features.

We are becoming more paperless and efficient/effective with processing. The ability for us to develop several reports for various business purposes and automate them save a lot of time for everyone.

The are testing/developing a new time and attendance system that is very clean looking, easy to use and will be a huge asset to their overall offerings.

They continuously seek to add new features and capabilities. The listen to customers and partner very well with us to deliver what we need and offer new tools.

We have challenges with some transactions like voids and reissues and part of it is due to us wanting to use the original date of issue. This becomes problematic after month and quarter closes.

The back office doesn’t have the detailed security that allows various roles in to handle certain functions but my understanding is that eventually will be on the web. This is not a big enough issue for anyone to not use UltiPro!

Went live in October 2016. We use the Enterprise edition.

We encountered deployment issues; opening balances... corrections not handled right but the leadership at Ultimate Software stepped in to ensure we got the support needed to make the corrections. It is important to have a strong and knowledgeable activation team.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 8/10, post-going live.

Technical support is 8/10.

We previously used a different solution. We switched because it could not meet our needs as a business and wasn't flexible enough.

Initial setup was complex. Many times, it felt like it was a do-it-yourself implementation. This goes back to setting clear expectations from the beginning and ensuring the correct people are on the activation team and internal team. Some of our challenges were on both sides.

We implemented it through Ultimate's team.

We realize ROI through data integrity, efficiency and effectiveness.

Be specific and get it in writing.

Before choosing this product, we also evaluated ADP, Oracle, and Workday.

I am looking forward to better integrations and having it more streamlined.