it_user315348 - PeerSpot reviewer
IT Manager at a non-profit with 501-1,000 employees
Vendor
We've been able to perform granular restores of Exchange mailboxes, though we've yet to use the full restore functionality.

What is most valuable?

Regular backup/recovery is the main feature, but I really like the Exchange mailbox recovery tool, and the ability to isolate test environments.

It is really easy to use as well, and it's a powerful backup/recovery solution.

How has it helped my organization?

Fortunately, we have not had to use the restore functionality (touch wood), but it does give us the reassurance that we can perform a restore if needed, in a real situation as well as performing regular testing in our virtual lab. The other functionality that has really had an impact is being able to granually restore Exchange mailboxes.

What needs improvement?

I really cannot think of any areas that stand out as needing improvement right now, to be honest.

For how long have I used the solution?

We've used Veeam for two years. We started with the free version of Veeam ONE, then we paid for Backup Essentials because we were so pleased with it.

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What was my experience with deployment of the solution?

Not at all, we found it to be extremely intuitive to install, really clearly letting us know of any issues across network at each stage so could easily remedy.

What do I think about the stability of the solution?

Not at all, we've had no issue with stability.

What do I think about the scalability of the solution?

Absolutely no problems with scaling.

How are customer service and support?

Customer Service:

Really highly, we did have an issue with type of license purchased (we accidentally ordered Hyper-V version instead of the one we needed) and the customer service team who resolved it was top notch. We were issued with a temporary full license to cover the period that they took to sort it out so we could continue to use the software. Brilliant.

Technical Support:

We have not really needed technical support as we have found it to be really easy and intuitive to install and use. The documentation, when needed, has also been very comprehensive.

Which solution did I use previously and why did I switch?

This is the first product that we have used to back up VMware ESXi. VM servers so do not have anything to compare against. Having said that, we have no reason to look for an alternative.

How was the initial setup?

It's really easy, if there are any issues with things like firewall/ports that should be open, the software tells you exactly what the problem is and what's needed to fix it. Very impressed with this.

What about the implementation team?

It was all done by our in-house IT team.

What was our ROI?

The ROI is difficult to calculate but the product has returned our original investment many times, in terms of insuring systems uptime across our business.

What's my experience with pricing, setup cost, and licensing?

The original set-up cost was only the license fee (£636+vat), plus minimal internal IT costs to set up.

Which other solutions did I evaluate?

We did try Unitrends backup solution but really preferred Veeam’s offering.

What other advice do I have?

My advice would be to go ahead with the implementation as I think it's the best product on market today for VMware ESXi disaster recovery. It really is straightforward to install and use, with some really nice features.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user295746 - PeerSpot reviewer
ICT Consultant at a government with 501-1,000 employees
Vendor
We're able to check the quality of our backups and to access reports that let us know what happened during backups.

What is most valuable?

  • Reliability: we need backups we can depend on
  • Ease of use: when there's an issue and downtime, there's stress involved, and we should be able to restore things without reading 40 pages in a manual
  • Reporting: we want to know what happened during the backup and what the results are
  • Value for money (of course!)

How has it helped my organization?

It really just works, we don't have backup issues anymore. We're now implementing SureBackup so we can check the quality of the backups. Great feature.

What needs improvement?

The product has a great value for money and I'm happy to see they're still adding more features. I hope they can keep the setup as simple as possible as this is one of the strengths of the product.

For how long have I used the solution?

I've used it for six months.

What was my experience with deployment of the solution?

Some issues with backup proxies, but these issues were partly caused by the partner who installed Veeam. I just read the manual and took care of them myself. Can't blame Veeam for that.

How are customer service and technical support?

They are very responsive, to the point and were able to help us. The forum is great and very active. They also help people using the free version, which is really nice of them.

Which solution did I use previously and why did I switch?

Our previous solution was not transparent, hard to configure and fail short in the reporting. For us, the word of mouth was very important, we heard only positive things about it. The sales people are a bit "overenthusiastic". In the evaluation period I sometimes got phone calls twice a day. Also the access to local technical Veeam people was great.

How was the initial setup?

We didn't set it up, a Veeam partner did. The updates/upgrades are very easy.

What about the implementation team?

We did it with a vendor team to give us a head start. You really have to review the installation afterwards. Veeam is evolving very quickly, you could be missing out on interesting features.

What was our ROI?

It's hard to give ROI at this moment. IMHO the value of a backup is only truly appreciated when you have an issue.

What's my experience with pricing, setup cost, and licensing?

The essentials bundle is great value for money if you have storage from NetApp or HP, but you really have to make sure you will not reach the limits in the near future. There are plans here to cooperate with other organizations and then the 3 hosts limit probably will give us trouble.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Veeam Backup & Replication
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it_user165150 - PeerSpot reviewer
Server Systems Analyst with 501-1,000 employees
Vendor
​Performance of the replica when booting during an emergency could be better. Veeam is an excellent option.

What is most valuable?

The instant recovery and quick boot of the replicas. Ability to boot replicas from a de-duplication storage device (degraded performance).

How has it helped my organization?

During a "zero day" virus outbreak that caused several critical systems to fail, the ability to boot and run a "replica" that hadn't been infected yet kept the business running and productive.

What needs improvement?

Performance of the replica when booting during an emergency. Only a few critical systems can be booted this way due to the loads on secondary storage appliances. This isn't really a problem, more of a limitation of the hardware devices we used for implementation.

For how long have I used the solution?

I used this product for Virtual Machine replication to a D/R site and also as a secondary backup and recovery over two years.

What was my experience with deployment of the solution?

Deployment went smoothly and without and major sticking points or issues.

What do I think about the stability of the solution?

Occasionally, we would experience slowness on our network that would cause Veeam to get "out-of-sync" with the replicas. This was easily corrected, but seemed to be overly sensitive to bandwidth and connection speed.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service:

Excellent. Very responsive, patient and professional when needed.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

No, this was a new build-out where no previous solution had existed.

How was the initial setup?

Very straightforward and intuitive.

What about the implementation team?

We collaborated with a vendor but did 70% of the implementation with internal personal.

What was our ROI?

Excellent. The savings to lost work time during the virus outbreak alone saved the company work loss time for 150+ employees for two days.

What's my experience with pricing, setup cost, and licensing?

Initial setup was under $3,000.00 including consultants and employee time. Day to day costs are very minimal with simply adding a new VM to one of the replication folders after deployment.

Which other solutions did I evaluate?

Yes. Backup Exec and Zerto were considered, but Veeam was chosen for better recoveries and easier administration.

What other advice do I have?

Do your research and comparison studies that are specific for your business. Not all products are best for every business, no matter how good they are. Veeam is an excellent option and was ultimately the best choice for our environment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Chris Childerhose - PeerSpot reviewer
Chris ChilderhoseLead Infrastructure Architect at ThinkON
ExpertTop 5Real User

Definitely when using a Dedupe appliance performance is lacking as we have this issue with a Data Domain prior to upgrading it. It is still slow but manageable. As noted always research options.

IT Manager at a insurance company with 201-500 employees
Real User
Useful for restoring and scheduling jobs; very user-friendly and efficient
Pros and Cons
  • "A quick-working solution that is very user friendly."
  • "The solution needs more detailed reporting."

What is our primary use case?

The solution provides backup for my virtual infrastructure. We are customers of Veeam and I'm an IT manager. 

What is most valuable?

The interface is user-friendly and the solution works quickly. It's also quite helpful for restoring. If there's an instance where I don't need to restore, I can easily copy-paste and that is a useful feature. It's simple to schedule jobs on Veeam and get whatever details you need, it really fulfills all our requirements. 

What needs improvement?

It's sometimes difficult identifying the resources for backup and I think that could be improved. I'd also like to see more detailed reporting. 

For how long have I used the solution?

I've been using this solution for almost four years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

We haven't really needed to contact customer service. 

Which solution did I use previously and why did I switch?

We previously used a different solution and switched to Veeam because it works faster, the recovery process is very quick, and it's easily scalable. 

How was the initial setup?

The initial setup wasn't too easy or too difficult. We had an integrator who helped us and it was a seamless process. Deployment took less than a day but integrating and customizing took some time, not only because of Veeam but as a result of the process involved in migrating from the previous solution. We have one person dealing with maintenance. We're using Veeam on 10 servers. 

What was our ROI?

We have been using this product for the past three to four years now, and we have well and truly recovered the cost of implementing it.

What's my experience with pricing, setup cost, and licensing?

Licensing costs are reasonable.  

What other advice do I have?

I rate this solution eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solutions Architect at Net Place
MSP
Simple and easy to use and manage
Pros and Cons
  • "One of the most valuable features is the simplicity of the solution's administration."
  • "While the Veeam Backup Replication tool can mostly back up all the data in the environment, the AIX from IBM backup capabilities nowadays could stand improvement as they are not featured on a single pane of glass."

What is our primary use case?

We are familiar with all the versions. As resellers we can sell any version of the solution. 

Our use cases involve  Veeam or Hyper V infrastructure. They concern physical servers, Office 365, complete solution specs, a mold self, the Como workloads and Oracle SAP.

What is most valuable?

One of the most valuable features is the simplicity of the solution's administration. I like its rental capabilities, as well as the backup data, replication abilities, in respect of the current Veeam or the backup servers to the Cloud provider. Disaster recovery is also simple and very easy to manage. 

What needs improvement?

While the Veeam Backup Replication tool can mostly back up all the data in the environment, the AIX from IBM backup capabilities nowadays could stand improvement as they are not featured on a single pane of glass. A consultation is required for its administration. As such, the integration of AIX would be welcome. 

While Veeam Backup & Replication is a complete solution, it would be nice to have the Veeam server on Linux. The availability of the Server Manager only on Windows installation should be addressed.  

For how long have I used the solution?

I have been using Veeam Backup & Replication for around two or three years.

What do I think about the stability of the solution?

The solution is stable and allows for ease of use. 

What do I think about the scalability of the solution?

The solution is very scalable. Once the license is attended to, there is not much need to concern oneself with new implementations or changes to the installation process. As such the solution is scalable, stable and very friendly to use.

How are customer service and technical support?

I rate the technical support as a ten out of ten. Veeam boasts a wide documentation forum in which most issues can be resolved. When there is a need to engage their support services, we have found them to be straightforward and very quick to resolve the issue. 

How was the initial setup?

Taking into account the setups and boss configurations, the deployment takes from two to three days and is very simple to do. With the right partner it can be accomplished pretty quickly and simply. 

What about the implementation team?

Deployment and maintenance involves two or three people. It is quite easy. 

Which other solutions did I evaluate?

We evaluated ARC server and Capizec. We are a reseller and implementation company, so we handle both of these aspects as concerns the software of many different back up tools, but Veeam lags far behind the competition. The others use WAN and are our first choice. 

In comparison with Veeam Backup & Replication, the license form and attendant specs of the competitors make things quite easy. 

What other advice do I have?

I truly like the solution. It is easy, fast and reliable when it comes to growth. 

While our parent company has the solution on-premises, we also sell it as a service, as we are Veeam partners. 

We have a variety of client types and sizes. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Enrico Boseli - PeerSpot reviewer
CTO at a tech services company with 501-1,000 employees
Real User
Top 10Leaderboard
Top-notch replication and reporting
Pros and Cons
  • "The replication feature has proven to be the most valuable feature for us."
  • "Sometimes Veeam is not that effective when it comes to legacy environments."

What is our primary use case?

We use Veeam to back up our customer's processes. We use it to save and store data and to replicate it from one site to another for data replication and disaster recovery.

In total, about 30 employees use this solution. 

What is most valuable?

The replication feature has proven to be the most valuable feature for us.

The backup feature is good, but the replication as a technology at the time we chose Veeam was really effective.

Also, this solution is extremely user-friendly. They recently added a new reporting feature which has been really good. 

What needs improvement?

Overall, it's a great technology; it's a great product. But Veeam has always been dedicated to the virtual environment — mostly the Intel virtual environment. In our market, the Italian market, there are many companies that have legacy environments that need to be backed up, and sometimes Veeam is not that effective when it comes to legacy environments.

What do I think about the stability of the solution?

Veeam Backup & Replication is very stable and reliable. 

What do I think about the scalability of the solution?

We installed it on-prem according to our customer's specifications. I would say it's a good product with fine scalability. I've never tried it in a very large environment, so I can't speak for large enterprises; however, I do know that some large companies use it.

How are customer service and technical support?

The customer service is good and reliable.

How was the initial setup?

The initial setup was very easy.

What's my experience with pricing, setup cost, and licensing?

We resell perpetual licenses. We sell monthly licenses, too. Although the pricing could always be better, I'd say it's fair — it's not overpriced. 

What other advice do I have?

Veeam Backup & Replication is a great product for a virtual environment — it's really effective.

From a technical point of view, it's very effective — I think they're doing great. Year after year, they announce many new features; they are definitely keeping up to date with the times. Many of their competitors have also released some sort of hardware as a repository together with their software. Still, I think that Veeam will stay software-only, which is fine. I think they're doing good.

Overall, on a scale from one to ten, I would give Veeam Backup & Replication a rating of eight. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
System Administrator at a tech services company with 11-50 employees
Real User
Easy to set up with good features but file copy jobs result in errors
Pros and Cons
  • "The initial setup was very easy."
  • "I only ever found one error. It was when we were doing a file copy job. After using it for ten minutes, it would slow down and cause a bottleneck error."

What is our primary use case?

We primarily used the solution for backups and replication. 

What is most valuable?

For the most part, all of the features are very good.

The initial setup was very easy.

What needs improvement?

I only ever found one error. It was when we were doing a file copy job. After using it for ten minutes, it would slow down and cause a bottleneck error. 

It would be ideal if the product can reduce the number of errors we received. 

For how long have I used the solution?

I had been using the solution for about six months or so. It hadn't been that long. 

What do I think about the stability of the solution?

We do seem to get many errors, especially during file copies. 

What do I think about the scalability of the solution?

Not too many people are using the solution. It was basically just myself and my colleague, and we were using it in order to evaluate it. It hasn't been used widely yet.

How are customer service and technical support?

I've never used technical support. I cannot speak to how helpful or responsive they are, having never spoken with them directly. I wouldn't be able to evaluate their services.

Which solution did I use previously and why did I switch?

Before working with this solution, I did not use any other similar products. In the past, I simply used a bit of HP products for certain tasks. 

How was the initial setup?

The initial setup is not complex or too complicated. It's very easy and quite straightforward. A company shouldn't have any issues with the process. 

What's my experience with pricing, setup cost, and licensing?

There is only one license that you can purchase. My colleague was handling the licensing details. I was looking at it more from a technical perspective and therefore can't speak to the pricing or licensing agreements that are possible.

Which other solutions did I evaluate?

We were basically evaluating Veritas and Veeam. We've just been evaluating both of them.

What other advice do I have?

I used the solution at my previous company. Currently, our organization is considering Veeam and Veritas and we are evaluating both to see which would be best for our company.

I would advise other users to not do file copy jobs from Veeam. It's best to just use it for replication purposes.

I'd rate the solution at a seven out of ten overall. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
MOHAMEDTALIB - PeerSpot reviewer
Director at NVIT
Real User
Top 10
Offers a strong performance and a high level of compatibility with other applications
Pros and Cons
  • "Strong performance with a high level of compatibility."
  • "Device backup could be improved."

What is most valuable?

The solution offers a strong performance, higher than Acronis. It has a high level of compatibility with the majority of applications such as Nutanix and others. 

What needs improvement?

The backup of the device could be improved and it's also quite an expensive solution, more expensive than Acronis. 

For how long have I used the solution?

I've been using this solution for five years. 

How are customer service and technical support?

Veeam provides decent customer service. 

Which solution did I use previously and why did I switch?

I've used HiQ and Quest NetVault, and like them both.

What other advice do I have?

I rate this solution a nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
Buyer's Guide
Download our free Veeam Backup & Replication Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Veeam Backup & Replication Report and get advice and tips from experienced pros sharing their opinions.