James JB Croaff - PeerSpot reviewer
Software Quality and Test Engineer at a manufacturing company with 501-1,000 employees
Real User
It has found defects before production.

What is most valuable?

Certify and Analyze are the most valuable features.

How has it helped my organization?

It has greatly improved testing time and has found defects before production.

What needs improvement?

  • Better Silverlight automation

For how long have I used the solution?

I have used it for a little over a year.

Buyer's Guide
Worksoft Certify
April 2024
Learn what your peers think about Worksoft Certify. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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What was my experience with deployment of the solution?

I have not encountered any deployment issues.

What do I think about the stability of the solution?

I have not encountered any stability issues.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How are customer service and support?

Customer Service:

Customer service is good.

Technical Support:

Technical support is good.

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

Initial setup was straightforward.

What about the implementation team?

We worked with a consultant for implementation.

What was our ROI?

  • Expanded test coverage/fewer defects

What's my experience with pricing, setup cost, and licensing?

It is good for it's price and functionality.

Which other solutions did I evaluate?

Before choosing this product, we did not evaluate other options.

What other advice do I have?

It is a great product with a good team behind it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user701463 - PeerSpot reviewer
QA Test Lead at a tech company with 1,001-5,000 employees
Vendor
For my team the most valuable feature of the solution is its flexibility and ability to include logic in the test steps

What is most valuable?

For my team the most valuable feature of Certify is its flexibility and ability to include logic in the test steps. Our previous test tool could only handle linear test processes.

How has it helped my organization?

The build/maintenance times for testing are much faster. It also allows us to build tests for applications our previous tool could not do.

The faster build times allow us to respond quickly to ad hoc requests from customers that were not possible previously.

What needs improvement?

The user interface isn’t the best. It is functional, but the different areas look too similar so it is not immediately obvious which module you are in. It does get easier as you become more familiar with the application.

For how long have I used the solution?

We have been using the solution for seven months.

What do I think about the stability of the solution?

We have seen one issue, but it is minor and reproducible so it is easy to work around and only appears in a very specific environment.

What do I think about the scalability of the solution?

We did not encounter any issues with scalability.

How are customer service and technical support?

The technical support is great. It is very fast with a friendly response. Everything from the initial install to tickets is handled quickly.

Which solution did I use previously and why did I switch?

Our previous tool couldn’t automate many of the applications we needed to test. Certify also allowed us to increase the number of tests we could maintain with our current team.

How was the initial setup?

The setup was straightforward. We are running fine on a single applications server that houses the database and license server. The clients themselves have almost no configuration.

What's my experience with pricing, setup cost, and licensing?

I was not involved in the pricing negotiation.

Which other solutions did I evaluate?

We evaluated Tricentis and Selenium.

What other advice do I have?

Expect to include some funds for training or have someone in the QA group who is familiar with the product.

You can start making simple tests immediately, but to fully utilize the tool you will need someone with experience. It also requires some organizational discipline.

The tool is extremely flexible and can fit whatever process your team wants, but everyone needs to know and follow the process or you will end up with a confusing tangle of tests and data.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user504480 - PeerSpot reviewer
it_user504480Works at a computer software company with 51-200 employees
Vendor

Greg,
Great to hear you are using certify, thanks for being a customer. One of the big improvements I am working on in Certify is a improved visual user interface. A specific item being addressed in the new UI is making it easier to distinguish between processes, results, data, etc. Check out the new UI in the customer ideas forum portal.worksoft.com. I have feedback from 27 certify users and would like to get yours based on the screen shots of the new UI.

Buyer's Guide
Worksoft Certify
April 2024
Learn what your peers think about Worksoft Certify. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,479 professionals have used our research since 2012.
it_user712041 - PeerSpot reviewer
SAP Business Process Consultant at a logistics company
Real User
​Set up of the software was extremely easy. Setting up the scripts was complicated at times. However, most routine transactions were handled with ease.​

What is most valuable?

Speed at which it processes our testing scripts, detail of testing results for audit validation, documentation can serve as training document for new employees.

How has it helped my organization?

Prior to implementing Worksoft for our testing, the scenarios required eight employees over two weeks to complete (waiting for hand off of next steps, employee availability due to meetings, etc.

After implementation of Worksoft, the same test scenarios currently run in approximately 45 minutes – hands free! We have also implemented Worksoft into our SOX Control documentation processes.

For how long have I used the solution?

Approximately seven years.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Excellent. They always went above and beyond to timely support our needs

How was the initial setup?

Setup of the software was extremely easy. Setting up the scripts was complicated at times (due to our customization of our SAP clients).

However, most routine transactions were handled with ease.

What's my experience with pricing, setup cost, and licensing?

I am not familiar with the pricing or licensing fees.

Which other solutions did I evaluate?

No.

What other advice do I have?

Make sure to be prepared for the amount of time it will take you to complete the testing scripts.

Have a dedicated team that performs your test script setup and execution of these tests.

Include your business users to ensure the processes are clear and accurately reflect their business processes, not what you think their processes are.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user638808 - PeerSpot reviewer
Senior Manager, QA & Testing at a mining and metals company with 10,001+ employees
Real User
Provides capabilities in testing SAP ERP.

What is most valuable?

Provides capabilities in testing SAP ERP. It’s easy to create test cases/processes using Capture/LiveTouch functionality.

How has it helped my organization?

We have been able to increase our overall testing maturity and test automation coverage. We have a large ERP program ongoing which requires a lot of testing. Our goal is to automate the majority of system integration test cases with Certify. This brings efficiency and quality to the program and also supports the continuous services in the future (less time needed for regression testing).

What needs improvement?

Testing of web based applications can be really cumbersome at times. But this is partially due to the way the applications themselves are developed.

For how long have I used the solution?

We have been using this solution for one year.

What do I think about the stability of the solution?

In terms of stability, the new version (9.0.3), especially the client and its UI, seem more sluggish compared to the earlier version (9.0.2).

What do I think about the scalability of the solution?

There were no scalability issues.

How are customer service and technical support?

We have not used Worksoft’s technical support so far. We have been in “project mode” and received direct support from Worksoft team related to configurations and also for our version upgrade.

Which solution did I use previously and why did I switch?

We didn’t have any other tool in use.

How was the initial setup?

The initial setup was straightforward. Afterwards, we also setup Certify on the Citrix environment to be used by our partners.

What's my experience with pricing, setup cost, and licensing?

What do you advise others about pricing and licensing? We will have a large number of users so we chose an enterprise license.

What other advice do I have?

Plan your training schedule well. The tool is pretty easy to learn, but you will need some weeks of hands-on usage before you learn to use it efficiently. We had a too long break between the first trainings and the actual start of using the tool.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user638808 - PeerSpot reviewer
it_user638808Senior Manager, QA & Testing at a mining and metals company with 10,001+ employees
Real User

Sharing a review of test automation tool Worksoft Certify.

it_user181542 - PeerSpot reviewer
SAP Test Manager at a energy/utilities company with 1,001-5,000 employees
Vendor
It has the ability to automatically perform test without the need of a manual script.

What is most valuable?

Most important feature is the ability to automatically perform test without the need of a manual script, it's very fast and can perform overnight testing without human intervention (Lights-out testing). It can perform automated end-to-end validation across application landscapes.

How has it helped my organization?

Organizations does not need to hire numerous resources to perform regression testing, therefore, cutting overhead cost at a substantial level.

What needs improvement?

It uses a sizeable space for its database, therefore requires a regular cleanup in the server's space. Secondly, upgrading of its version requires enormous time and effort, that it's like a mini project. It could impact testing phase if not managed well. Technical support sometimes requires access to client's server, which is not allowed for some clients.

For how long have I used the solution?

Three years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

9 out of 10

Technical Support:

8.5 out of 10, it is quick to respond, but takes time to resolve on some issues (related to #6).

Which solution did I use previously and why did I switch?

There was no established solution and testing was being done manually.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Associate Project Manager at SOAIS
Real User
Top 20
User-friendly, good reporting, and it integrates well with other machine-testing applications
Pros and Cons
  • "Certify integrates with other tools and it works very well with other machine testing applications."
  • "Better automation capability would be helpful."

What is most valuable?

The reporting is good.

It is very user-friendly.

Certify integrates with other tools and it works very well with other machine testing applications.

What needs improvement?

If we can import process from other automation tools like UiPath, Selenium, or Automation Anywhere, then it would be more helpful.

For how long have I used the solution?

I have been using Worksoft Certify for more than seven years.

What do I think about the stability of the solution?

This is a stable product and we used it on a daily basis.

What do I think about the scalability of the solution?

This is a scalable solution.

How are customer service and technical support?

We have created tickets in the past and the support is absolutely fine. Their responses are very fast.

Which solution did I use previously and why did I switch?

We did not regularly use a similar solution prior to Worksoft Certify, although I have worked with others here and there.

How was the initial setup?

The installation is simple, taking less than an hour to complete.

What about the implementation team?

Our internal IT team performed the installation and there is no maintenance required.

Which other solutions did I evaluate?

I have been comparing other tools, such as Micro Focus UFT One, to see whether they are feasible for our purpose.

What other advice do I have?

Overall, this is a very good tool and I recommend it.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user176928 - PeerSpot reviewer
Technical Lead at a tech services company with 1,001-5,000 employees
Consultant
It needs to improve on fetching data from CSV files​ but it allows end to end script executions

What is most valuable?

  • Certify Data
  • Layout
  • Remote Control

How has it helped my organization?

It allows us to do end to end script executions.

What needs improvement?

Fetching data from CSV files

For how long have I used the solution?

For 2.5+ years,

What was my experience with deployment of the solution?

None encountered.

What do I think about the stability of the solution?

We have issues with database response during execution.

How are customer service and technical support?

Customer Service:

7/10

Technical Support:

7/10

Which solution did I use previously and why did I switch?

We used QTP on BPT framework. We switched because Worksoft Certify gives us a better regression execution & better results for SAP business. Additionally, it ha the Certify Data feature.

What about the implementation team?

We used a vendor, I would rate them 7/10.

What other advice do I have?

Its best for SAP automation. Questions on its web automation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Chris Kraus - PeerSpot reviewer
Chris KrausProduct Manager at Worksoft Inc
Real User

Happy to hear that you are using Certify. There is a feature request to implement direct .xls support for recordset data in the ideation forum on portal.worksoft.com. I encourage you to vote up the idea and provide specific requirements for any feature.

PeerSpot user
Technical Lead - QA at a tech services company with 501-1,000 employees
Consultant
​It is good for automating SAP applications but scripts with a large number of lines have performance issues.

What is most valuable?

It supports Siebel, SAP, Web based, and Terminal-based applications.

How has it helped my organization?

It is good for automating SAP applications.

What needs improvement?

Scripts with a large number of lines have performance issues. As it is script-less, understanding loops in script is a bit hard. It also needs improvement to the UI.

For how long have I used the solution?

Four years.

What was my experience with deployment of the solution?

Installation is straight forward.

What do I think about the stability of the solution?

Quite stable.

What do I think about the scalability of the solution?

Able to handle large volumes.

How are customer service and technical support?

Customer Service:

Haven't contacted customer service so far.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

We replaced our existing tool, QTP. Jenkins has script-less automation, and is easy for non-technical people to use.

How was the initial setup?

Installation is straight forward.

What about the implementation team?

In-house installation was done.

Which other solutions did I evaluate?

It was an organizational decision and we were replacing QTP.

What other advice do I have?

I would recommend it, though it's a costlier solution, but the script-less automation is very useful.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ashwin Mor - PeerSpot reviewer
Ashwin MorSenior Software Engineer at Tech Mahindra
Real User

Hello. How do we contact Support for Worksoft certify?

Buyer's Guide
Download our free Worksoft Certify Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Worksoft Certify Report and get advice and tips from experienced pros sharing their opinions.