Compare Epicor vs Microsoft | IT Central Station

Epicor Based on 12 reviews.	Microsoft Based on 793 reviews.
Overview
Epicor Software Corporation is a business software company based in Austin, TX and was founded in 1972. The company markets business software solutions to the manufacturing, distribution, retail and services industries. Epicor provides enterprise resource planning such as Epicor ERP Epicor Retail Suite Epicor HCM and Prophet 21, customer relationship management, supply chain management, and human capital management software to business customers in both Software as a Service and On-Premises deployment models.	Microsoft was founded by Bill Gates and Paul Allen on April 4, 1975, to develop and sell BASIC interpreters for Altair 8800. It rose to dominate the personal computer operating system market with MS-DOS in the mid-1980s, followed by Microsoft Windows. The company's 1986 initial public offering, and subsequent rise in its share price, created three billionaires and an estimated 12,000 millionaires from Microsoft employees. Since the 1990s, it has increasingly diversified from the operating system market and has made a number of corporate acquisitions. In May 2011, Microsoft acquired Skype Technologies for $8.5 billion in its largest acquisition to date.
Sample Customers
Epicor Retail Software Systems: Enpress Epicor Eagle N Series: Elmwood Home Hardware Building Centre, Lees Home Center, McLendon Hardware, Magnum Shooting Center, Frontier Justice, E&H Hardware Group, Bountiful Acres Epicor Vantage: Cold Jet Inc. Epicor Vista: Microsoft Epicor SaaS ERP: Abatement Technologies Epicor: IONICS, Pacific Insight Electronics, CRS Electronics DocStar ECM: Gillette Pepsi CompaniesUnited Way of KnoxvilleUniversity of MichiganMohawk PaperCleveland IndiansThe City of CamdenPenn Foster Career SchoolCapital Cardiology AssociatesCollier Restaurant Group	SharePoint: Toyota, Aeroports de Paris, ASBBank Ltd., Barking, Havering and Redbridge University Hospitals, CambridgeshireConstabulary, D&M Group, NPL Construction Company, and The Regional Municipality of Niagara. Microsoft Dynamics: Harris Farm Markets, Ariston Thermo Group, Delhi Integrated Multi-Modal Transit System Ltd., Zimbabwe Revenue Authority, Kodak Alaris, APi Group Inc, Thorlux Lighting, Aruba Networks, Ceskoslovenska obchodni banka, a. s. (CSOB) Microsoft Dynamics AX: ConQuaestor, D & H Distributing, Sunny Queen, Mesa Associates, Britax Childcare, Ibema, Arafa, Sabo S.p.A. Microsoft Dynamics GP: Rural Metro, WASH Multifamily Laundry, Kauffman Center for the Performing Arts, Elcome International LLC, Batteries Plus Corporate Stores, Catalogic Software, Choate Rosemary Hall Microsoft Dynamics NAV: Harris Farm Markets, Mister Spex GmbH, Bounce Foods, Eurofin Services SA, Medica Medizintechnik, Associated Gaskets, Onduline, Sitka Surfboard Corporation, World Animal Protection Microsoft Dynamics SL: ASAP, Espartec, S.A de C.V., TGLT, Calder‹n Autopartes El_ctricas, GGS Systems, CLEAResult, Shared Spectrum Company, Scope Global Pty Ltd
Popular Solutions
DocStar ECM 1 reviews Epicor 1 reviews Epicor SaaS ERP 1 reviews	SharePoint 74 reviews Microsoft BI 35 reviews SQL Server 30 reviews
Top Comparisons
Microsoft Dynamics AX vs. Epicor Compared 16% of the time. SharePoint vs. DocStar ECM Compared 29% of the time. SAP ERP vs. Epicor SaaS ERP Compared 26% of the time.	Atlassian Confluence vs. SharePoint Compared 18% of the time. SAP ERP vs. Microsoft Dynamics AX Compared 17% of the time. SAP Business One vs. Microsoft Dynamics NAV Compared 24% of the time.
Top Industries
Construction Company 13% Manufacturing Company 13% Transportation Company 10% Energy/Utilities Company 10%	Financial Services Firm 17% Manufacturing Company 7% Comms Service Provider 7% Healthcare Company 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jeffrey Bloese
Mechanical Engineer at a engineering company
What is most valuable?: Quotation entry is the most valuable feature. I set up multiple quotes per day with new...
Read full review of Epicor Vista »
Anonymous User
President/Owner
What is most valuable?: Ease of use Flexibility to span across multiple departments • How has it helped my...
Read full review of DocStar ECM »
Anonymous User
Managing Director at a tech services company
What is most valuable?: Easy to use Great functionality Everyone can track all the KPIs online • How has it...
Read full review of Epicor SaaS ERP »
Azman Sapuan
Team Lead
What is our primary use case?: Used Epicor 9.05 as a full suite ERP, although the CRM is not as robust as required....
Read full review of Epicor »

Review 1 of 4

Scott Albritton
Applications Business Intelligence Analyst at a aerospace/defense firm
What is most valuable?: There are many, but I would have to say the two most important for me have been SQL Server...
Read full review of SQL Server »
Jose Vicente Cerveró Oller
IT Business Analyst / Solution Designer at a tech services company
What is most valuable?: I would highlight BPMN 2.0 validation, as it eases the standardization of the Business...
Read full review of Visio »
John Denvir
Consultant
What is our primary use case?: The primary use case is collaboration. So it's all about federation of identity and...
Read full review of Microsoft Azure Active Directory Premium »
Hai Nguyen
CTO
What is our primary use case?: We are VAR/integration/development partner for our customers. Multi-dimensional...
Read full review of Microsoft Analytics Platform System »
121
Senior System Engineer
What is most valuable?: Monitoring specific to Microsoft Windows and apps: native monitoring. It works better than...
Read full review of SCOM »

Review 1 of 5

Customer Service

Anonymous User
IT Manager at a manufacturing company
Customer Service: 3.5/5. Technical Support: 3.5/5.
Read full review of Epicor SaaS ERP »
Anonymous User
Product Engineer
Customer Service: We didn't call for help. Technical Support: We didn't call for help.
Read full review of Epicor SaaS ERP »
Anonymous User
President/Owner
Customer Service: 8/10. Technical Support: 8/10.
Read full review of DocStar ECM »
Anonymous User
Managing Director at a tech services company
The technical support is average compared to other vendors.
Read full review of Epicor SaaS ERP »

Review 1 of 4

Mohamed-Khaled
Senior IT Field Support Specialist at a retailer
Until now, I have not really used the technical support.
Read full review of Microsoft Intune »
RajeshHegde
Assistant Manager at a tech services company
Technical support is very good.
Read full review of SSIS »
Taner Kocakafa
Customer Data Analytics Specialist at Allianz Turkey
Once I asked a question to the technical support team and they answered clearly. I would give them a 9/10 rating.
Read full review of Microsoft BI »
Vincent Guibert
Consultant en organisation & chargé de mission à l'international at a consultancy
I would give the technical support a eight out of 10 rating.
Read full review of Microsoft Office Communications Server »
Oktay Sari
Lead Engineer Solutions at a media company
High level of technical support from Microsoft.
Read full review of Office 365 »
Jamie Priestly
Project Manager at a government
At present, we have in-house tech support. We really on Microsoft Partners with Project Server and Sharepoint Server...
Read full review of Microsoft Project »
Rajeev Jha
Database Manager
First, we create a ticket. Then it is assigned to the technical support team. Afterwards, there is a number assigned...
Read full review of Microsoft Azure Active Directory Premium »
Jochen Toelen
Business Integration Architect & managing partner at a tech services company
I would give the technical support team a rating of eight out of 10 .
Read full review of Microsoft Azure API Management »
Joe Keating
Chief Data Officer at a tech company
I would give technical support a rating of 9/10.
Read full review of Microsoft MDS »
René Bandel
ICT Technical Coordinator at a retailer
I would give technical support a rating of 8/10.
Read full review of Office 365 »
Gaston Nusimovich
Software Architect at a tech consulting company
Customer Service: Microsoft has very good customer service, both free and paid customer service (by free customer...
Read full review of SQL Azure »
Martins Nwoseh
Office 365 Consultant at a hospitality company
Microsoft provides both online and phone support. Phone support depends on the plan you are subscribed to.
Read full review of SharePoint »
Konstantin Semenenko
Xamarin Developer
The support is not very good. Bugs remain very long openable.
Read full review of Xamarin Platform »
Anonymous User
Head of Tech. Communication at a media company
The technical support seemed okay. I was not really involved, but from my perspective as a user, it seemed like any...
Read full review of Yammer »
Anonymous User
IT Manager at a tech services company
Never had to use technical support from Microsoft for this product.
Read full review of SharePoint »
Tarsun Tan
MCT-NAV Freelancer at a tech services company
Technical support is 7/10.
Read full review of Microsoft Dynamics NAV »
Paul Nockolds
Data Analyst at a media company
From Microsoft -- poor/very expensive, but there are many other helpful resources out there.
Read full review of SQL Server »
Anonymous User
Program Change Control at a tech vendor
Customer Service: Very good. Technical Support: Very good.
Read full review of Visual Studio Test Professional »
Danilo Faria
System Analyst at a financial services firm
I didn’t need to use the support, but this tool has great documentation.
Read full review of Microsoft Azure Machine Learning Studio »
Anonymous User
IT Consultant
Customer Service: The level of customer service provided is very good, you will be supported for installation issue,...
Read full review of SCOM »
Anonymous User
Software Developer at a tech services company
Customer Service: The level of customer service is generally very good. They are quick to respond and resolve the...
Read full review of Microsoft Azure »
Anonymous User
Unified Messaging Consultant at a engineering company
An eight out of 10.
Read full review of Skype for Business »
Anonymous User
Digital Ad-Operations at a tech services company
The technical support was good. I would give them an eight out of 10 rating.
Read full review of Microsoft Azure »
Anonymous User
CEO/CTO at a tech services company
In my experience with their support, I would rate it as outstanding. Their techs are professional and extremely helpful.
Read full review of SQL Server »
Anonymous User
QA Manager, Automation Testing Architect at a recruiting/HR firm
The technical support has been getting better since 2015, when MS started making more frequent releases, including a...
Read full review of TFS »
Anonymous User
European Business Architect - B2B Marketing & Sales
At a previous company, Sonepar, we were supported by VX company, and at my current organization, Canon Europe, by...
Read full review of SharePoint »
Matthew Feightner
IT Infrastructure Engineer at a financial services firm
Tech support and customer service depends on your relationship(s) with Microsoft, but Microsoft support, whether you...
Read full review of SCOM »
Anonymous User
Programmer at a tech services company
I've not had to use it.
Read full review of TFS »
Anonymous User
Analyst in XBRL Projects at a financial services firm
Customer Service: It's good. Technical Support: We are more expert than they are.
Read full review of Microsoft BI »
Anonymous User
Global Service Leader - Unified Communications and Collaboration at a manufacturing company
Five out of 10.
Read full review of Lync Server »

Review 1 of 30

Technical Support

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