Epicor ERP Review

It's flexibility to make custom processes is valuable but the inventory module needs to be improved.


What is most valuable?

  • The traceability of products and events, and information in general
  • It's "easy to use" platform
  • It's flexibility to make custom processes
  • It's flexibility for integrating with other applications

How has it helped my organization?

It has helped control operations in our Storage and Distribution Center, including processes such as

  • Product reception
  • Inventory
  • Quality and inspection management
  • Shipping
  • General ledger
  • Invoicing

What needs improvement?

The inventory module needs to be improved as it is not that easy to use.

For how long have I used the solution?

I've used it for approximately three years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No relevance but I recommend, despite it being a mid-market oriented ERP, to have the production environment completely separated into different servers (not only databases but also the application too) so you can test new releases frequently.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

3.5/5.

Technical Support:

3.5/5.

Which solution did I use previously and why did I switch?

We used a different solution and we switched because the previous solution was completely for small business.

How was the initial setup?

It was straightforward.

What about the implementation team?

We used a vendor team (re-seller) and I'd give them a 3.5/5.

What was our ROI?

26%.

What's my experience with pricing, setup cost, and licensing?

The initial cost was US$110,000 and the ongoing cost is approximately US$9,000 annually.

Which other solutions did I evaluate?

We also looked at solutions from Oracle and SAP.

What other advice do I have?

It's a really good choice for mid-market companies, companies with simple processes and/or companies at a start-up phase. Do a thorough evaluation of the company or consultants that are going to do the implementation, and try to keep your processes simple. Do the certification for the EPICOR customization programming languages as well.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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