Compare McAfee vs Ping Identity

McAfee

Based on 209 reviews.

Ping Identity

Based on 46 reviews.

Latest Research

Buyer's Guide

ForgeRock vs. PingID

January 2023

ForgeRock vs. PingID

Updated: January 2023

Buyer's Guide

Microsoft Entra ID vs. PingFederate

March 2024

Microsoft Entra ID vs. PingFederate

Updated: March 2024

Sample Customers

PingID

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol

Popular Solutions

McAfee MOVE AntiVirus

30 reviews

McAfee ePolicy Orchestrator

13 reviews

McAfee Complete Data Protection

12 reviews

ForgeRock

13 reviews

PingID

8 reviews

PingFederate

3 reviews

Top Industries

Computer Software Company

14%

Comms Service Provider

10%

Financial Services Firm

10%

Educational Organization

10%

Financial Services Firm

25%

Computer Software Company

10%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Lokesh Puthalapattu
Senior Marketing Specialist II at Harman International
I am using McAfee ePolicy Orchestrator for policy patching and version updates.
Read full review of McAfee ePolicy Orchestrator »
Ashford Asante
IT Manager at Lancaster Kumasi City
Since we're fully virtualized, it integrates seamlessly. We use the agent for deployment within the environment....
Read full review of McAfee MOVE AntiVirus »
Anonymous User
Network Analyst at a financial services firm

Read full review of McAfee Firewall Enterprise MFE [EOL] »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
Our company uses the solution to provide clients with network protection. We use EPO 5.10 and endpoint 10.7 for...
Read full review of McAfee Complete Data Protection »

Review 1 of 5

Doctor Ngobeni
Information Security Officer at a financial services firm
PingAccess is used for managing access, URL management, and website management.
Read full review of PingAccess »
Artsiom Mkrtychan
Senior Software Engineer at EPAM Systems
In my company, we use PingFederate for federated connections and some ADC connections to arrange for single sign-on...
Read full review of PingFederate »
Anonymous User
Senior Staff Technical Program Manager at a manufacturing company
From a user perspective, if you need to get into our VPN or virtual private network, which is for remote people,...
Read full review of PingID »
Anonymous User
Identity Architect at a financial services firm
We use it for our enterprise workforce as well as for customer identity and access management. Our enterprise...
Read full review of ForgeRock »

Review 1 of 4

Customer Service

Erika Valiente
Product Manager at Ran Security
The support from McAfee Web Protection could improve. The quality of support depends on who you end up getting on the...
Read full review of McAfee Web Protection [EOL] »
Csaba Molnar
IT department manager at Szrt
I have never contacted technical support. I've never had an issue that required me to.
Read full review of McAfee MOVE AntiVirus »
Raunaq Rakesh
Senior Consultant at Aranca
The technical support is not good. I tried logging in from a different account with my laptop and re-changed the ID....
Read full review of McAfee MOVE AntiVirus »
Kirolos Labeb
CyberSecurity Operations at EliteVAD
They are good and give quick responses. I rate it ten out of ten.
Read full review of McAfee ePolicy Orchestrator »
Yaser_Altwailey
Network Engineer at General Authority OF ZAKAT & TAX
I have experience with technical support for the product. The support offered by the solution is good.
Read full review of McAfee MOVE AntiVirus »
Umesh Vashisht
SEO at Anand Group India
I do use the solution's technical support sometimes.
Read full review of McAfee MOVE AntiVirus »
Meleria Mangaring
Solutions Engineer at Trends and Technologies, Inc
McAfee offers very good technical support and we have been very happy with its capabilities. We find support to be...
Read full review of McAfee Total Protection for Data Loss Prevention »
JohnBlack
Founder and CEO at Offset3, LLC
The technical support is good, but it isn't always specific. That's a problem in my industry; it's a highly...
Read full review of McAfee ePolicy Orchestrator »
VivekGupta7
DGM at a financial services firm
Inspira provides both technical support and maintenance. They have a specialist, a special engineer, who handles it...
Read full review of McAfee Web Protection [EOL] »
Daniel Colombani
Lead: Incident Response, Investigation & Vulnerability Management at a government
The technical support is great. When we put in a ticket, they respond in a few hours. If we put in that the server is...
Read full review of McAfee Web Protection [EOL] »
RahulRaju
Security Specialist at Perth Airport
While there are bugs and a few functionality issues, it is just a matter of raising them with the support team....
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Network Engineer Info & Security at a comms service provider
Customer Service: It's ok. Technical Support: It's satisfactory; a few engineers from the McAfee Firewall tech...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
McAfee has very good support. We can submit a report online to open a case and they will contact you immediately to...
Read full review of McAfee Complete Data Protection »
Anonymous User
Information Technology Security Consultant at Infosec Consulting ltd
I have not personally contacted technical support but I have gotten feedback from people who have. Most people are...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
CISO at a financial services firm
We are quite satisfied with customer support. We had a challenge about two years ago when we were not getting enough...
Read full review of McAfee MOVE AntiVirus »
Anonymous User
Engineering Manager, R&D at a healthcare company
We have a dedicated security team for this solution, so we handle it separately. And if there are any issues with...
Read full review of McAfee MOVE AntiVirus »
AmerAlkhawaldeh
Account manager
I got in touch with the support team for McAfee Complete Data Protection about certain cases such as enhancement...
Read full review of McAfee Complete Data Protection »
Joke
Security Analyst at a financial services firm
Technical support is okay. We get support from a McAfee partner here in Nigeria who liaises with the OEM too. We've...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Technical Engineer at a tech services company
I had some technical issues, which were not known by the vendor itself.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Regional Head Customer Experience at a financial services firm
I've never been in touch with technical support. We do have our own internal IT team we would turn to if we ran into...
Read full review of McAfee MOVE AntiVirus »
Boubacar Khouma
Owner at xconsult
I have not been in contact with McAfee's technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Cyber Security at a tech services company
Technical support was good for what we needed. We just needed some support on the original install and set up, and we...
Read full review of McAfee Total Protection for Data Loss Prevention »
Sabina C
Sr. IT Business Analyst at Citigroup
I didn't need to contact technical support for McAfee Total Protection.
Read full review of McAfee Total Protection for Data Loss Prevention »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
McAfee technical support is ok, but we do not contact them very often. Every year, they impose certifications on us,...
Read full review of McAfee ePolicy Orchestrator »
Vincent Watti
Owner at Network Technics & Systems Ltd
McAfee's technical support is a bit of a letdown. Also, there's no good support within our region. The people who are...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
‎Infrastructure Analyst at a energy/utilities company
The technical support from McAfee is good, and also the account manager that we have is very supportive and...
Read full review of McAfee MOVE AntiVirus »
Pankaj Nagpal
Chief Information Security Officer at Romsons
Technical support has not been helpful for us. We tried to reach out during the implementation process and were given...
Read full review of McAfee Total Protection for Data Loss Prevention »
Stephen Odongo
Technical Support Engineer at Professional Technologies Kenya
The technical support is very good and they respond quite quickly.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Cyber Security Engineer at a security firm
We've never escalated any issues to technical support. I can't speak to how helpful or responsive they would be.
Read full review of McAfee Complete Data Protection »
Anonymous User
Manager at a tech vendor
I've never directly dealt with McAfee. In the two instances I have had issues, I contacted my own internal technical...
Read full review of McAfee MOVE AntiVirus »

Review 1 of 30

Satish Shekhar Singh
IAM technical architect at Emprest Innovations Private Ltd
The support is good. If you have issues, they respond promptly. You just need to provide clear and detailed...
Read full review of PingFederate »
Daouda Faye
Integrator Solution at ITR
The technical support services could be better.
Read full review of ForgeRock »
Jatin Sawhney
Information Security Associate Manager at a tech services company
I would rate the support for this solution a three out of five because you can't depend entirely on them. You have to...
Read full review of ForgeRock »
Mario Del Toro
CyberSecurity Executive IAM Engineer at Tata Consultancy
My experience with the support team is good.
Read full review of PingID »
SmritiGupta
Senior CyberSecurity Consultant at RNS
The solution’s technical support is good.
Read full review of ForgeRock »
Artsiom Mkrtychan
Senior Software Engineer at EPAM Systems
My company does contact the solution's technical support from time to time in relation to the custom components that...
Read full review of PingFederate »
Yonca Yadigar
Product Manager at a financial services firm
The technical support team is very good; as soon as I email them, they contact me straight away.
Read full review of ForgeRock »
RAVI NELLUTLA
QA Analyst at a comms service provider
The support is good and prompt.
Read full review of ForgeRock »
Vyshakh Babji
Global Lead, Developer Relations at Popout, Inc.
The solution architect and the sales managers gave the initial support. PingID's support portal is confusing, and it...
Read full review of PingID »
Anonymous User
Manager at a consultancy
Technical support needs improvement. We have raised many cases but every time I call, they don't support. You need to...
Read full review of ForgeRock »
Anonymous User
Service Delivery Manager at a healthcare company
Technical support is good. There has been no negative feedback from my team.
Read full review of PingID »
RafalStas
CEO at a tech services company
We've been in touch with technical support and have been satisfied with their services so far.
Read full review of PingID »
Jean-Michel Repond
System manager at Tribunal fédéral suisse
I have contacted their support. It's quite good. Out of ten, I would rate it a seven.
Read full review of ForgeRock »
Anonymous User
Solution Architect at a computer software company
Technical support for PingFederate is fine.
Read full review of PingFederate »
Anonymous User
Staff of the founders office/IM consultant at a tech services company
We've had issues with incorrect reporting and needed to contact support. Reports were missing values, or the details...
Read full review of PingID »
Anonymous User
Clustercoördinator Vernieuwing en Ontwikkeling
Very good. Helped correctly. Bugs were fixed quickly.
Read full review of ForgeRock »
Bindu Gowda
Technology Security Analyst at a tech services company
We receive adequate support. Every time we reach out to them, they're there for us. Whether it's relevant...
Read full review of ForgeRock »
Anonymous User
Head Of Service Management at a financial services firm
Whenever we experience an incident, we call everyone in the breach and the system owner expert will call the support...
Read full review of ForgeRock »
Anonymous User
Sales Representative at a comms service provider
I have not needed to contact support yet.
Read full review of PingID »
Anonymous User
CEO at a non-profit
ForgeRock's technical support is pretty good compared to other products. The only thing is they don't want you to ask...
Read full review of ForgeRock »
Anonymous User
Lead IAM manager at a tech services company
The technical support is not proactive. If an issue or concern is raised, the support person must jump on a call as...
Read full review of PingID »
Anonymous User
Identity Architect at a financial services firm
The support for this solution is good.
Read full review of ForgeRock »
Anonymous User
Lead IAM manager at a tech services company
The technical support team is very good.
Read full review of ForgeRock »
Anonymous User
President at a tech services company
The technical support is fine and we have not had any issues.
Read full review of ForgeRock »
Anonymous User
Senior Staff Technical Program Manager at a manufacturing company
The technical support team is good. We have some enhancement requests for them, and I think our people have a weekly...
Read full review of PingID »
Anonymous User
Architecture Practice Lead at SKY TV New Zealand
3; on a scale from 1-5 (1=worst, 5=best).
Read full review of ForgeRock »
Anonymous User
Solution Architect at a tech vendor
Support-wise, PingID is an eight out of ten because when my company faced a P1 incident or issue that company members...
Read full review of PingID »
Sami Alsouri
Identity and Access Manager at Freiberufler
It depends on whether you have a good partner network. If you have limited support for professional technical...
Read full review of ForgeRock »
Anonymous User
IAM CyberSecurity Consultant at a tech services company
So far, I do not have any complaints on the technical support side. Whenever we asked for any patches or bug...
Read full review of ForgeRock »
Anonymous User
Senior Solution Support Engineer at a tech services company
Customer Service: Average. Technical Support: Average.
Read full review of ForgeRock »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.