Compare Oracle vs Palo Alto Networks

Oracle Based on 1320 reviews.	Palo Alto Networks Based on 37 reviews.
Overview
The Oracle Corporation is an American global computer technology corporation, headquartered in Redwood City, California, United States. The company primarily specializes in developing and marketing computer hardware systems and enterprise software products particularly its own brands of database management systems. In 2011 Oracle was the second-largest software maker by revenue, after Microsoft. The company also develops and builds tools for database development and systems of middle-tier software, enterprise resource planning software, customer relationship management software and supply chain management software.	Information Not Available
Sample Customers
Oracle GRC Controls: Pennsylvania Treasury, Integra LifeSciences Oracle CASB Cloud Service: Edgile, VMware, Jefferies, Persistent, BMC, Datastax, Marlette Funding	LightCyber: Migdal Capital Markets, Tel Aviv Stock Exchange, Orange Communications Evident.io: Adobe, Aetna, A+E Networks, CareerBuilder, Full Contact, Jobvite, Jive, ZeniMax Media Palo Alto Networks Aperture: University of Arkansas
Popular Solutions
Oracle Exadata 37 reviews Oracle Linux 36 reviews MySQL 34 reviews	Palo Alto Networks WildFire 9 reviews Palo Alto Networks VM-Series 7 reviews Evident.io 5 reviews
Top Comparisons
Skyhigh vs. Oracle CASB Cloud Service Compared 18% of the time. SAP BusinessObjects GRC vs. Oracle GRC Controls Compared 44% of the time. IBM QRadar vs. Oracle Security Monitoring and Analytics Cloud Service Compared 41% of the time.	Dome9 vs. Evident.io Compared 35% of the time. Cisco Umbrella vs. Palo Alto Networks Aperture Compared 23% of the time. Darktrace vs. LightCyber Compared 24% of the time.
Top Industries
Financial Services Firm 20% Comms Service Provider 10% Manufacturing Company 6% Energy/Utilities Company 6%	Financial Services Firm 18% Comms Service Provider 12% Manufacturing Company 9% Healthcare Company 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Augustine Octavius
Technical Support Unit
What is most valuable?: In regards to licensing, it is cheaper to maintain for Oracle applications, and it's an...
Read full review of Oracle Database Appliance »
Anonymous User
Sent Sales Exec at a financial services firm
What is most valuable?: Mobile interface Ease of use • How has it helped my organization?: I think we have...
Read full review of Oracle Taleo »
Anonymous User
Finance Professional at a aerospace/defense firm
What is most valuable?: The most valuable features are straight-through processing because we need to make sure...
Read full review of Oracle E-Business Suite »
Mohamed Ali Mohamed
Statistics Analyst at a government
What is our primary use case?: PCA is flexible and supports different workloads, such as database, middleware,...
Read full review of Oracle Private Cloud Appliance »
Anonymous User
DBA at a tech services company
What is most valuable?: It's very helpful for cloning. The pluggable databases and everything works super easy,...
Read full review of Oracle Multitenant »

Review 1 of 5

Bruce Bennett
Sr. Systems Analyst at a manufacturing company
What is our primary use case?: We are not using it for the general population, just for a select group of users in...
Read full review of Palo Alto URL Filtering PAN-DB »
Anonymous User
Head, Information Technology at a construction company
What is our primary use case?: It is our main firewall. It has performed well. It meets our expectations. • What...
Read full review of Palo Alto Networks Next-Generation Firewall »
Bruce Bennett
Sr. Systems Analyst at a manufacturing company
What is most valuable?: Panorama: Provides a central management capability for all of the firewalls. It has the...
Read full review of Palo Alto Networks Panorama »
Anonymous User
Supervisor Architecture & Infrastructure Platform Delivery at a recruiting/HR firm
What is our primary use case?: The primary use case is to secure our Amazon Web Services (AWS) accounts. We use it...
Read full review of Evident.io »
SridharSingh
Associate Director at a tech services company
What is our primary use case?: My primary use case of this solution is on-frame and in-cloud security of the...
Read full review of Palo Alto Networks WildFire »

Review 1 of 5

Customer Service

Jon Ander Ortiz Martinez
HCM Solution Consultant - Project Manager at a tech services company
The Oracle Cloud support platform is really helpful. When you create a service request, you can categorize your issue...
Read full review of Oracle Taleo »
Alex Zaballa
Cloud Transf & Migr Innov Sr Principal at a tech services company
Technical support is great. They are extremely responsive and helpful with issues/questions.
Read full review of Oracle SQL Developer »
Štefan Oravec
Software Architect at a tech services company
Customer Service: I haven't used customer service. Technical Support: I haven't used technical support. IDE help is...
Read full review of Oracle SQL Developer »
Barnet Neff
Full Stack Web Developer at a financial services firm
As previously mentioned, the forum is useless.
Read full review of NetBeans »
Jose Luis Godoy
Sub-Manager IT Infrastructure at a tech services company
We have had no issues contacting technical support. We use the Chilean and US support offices, and they respond quickly.
Read full review of Oracle Database as a Service »
Jorg Schilders
Oracle Data Integrator (ODI) Specialist at a tech services company
We haven't needed to use it yet.
Read full review of Oracle Data Integrator (ODI) »
Sven Bernhardt
Solution Architect at a tech services company
The level of technical support is satisfactory. It depends highly on the affected components and on the way the error...
Read full review of Oracle BPM »
Luís Melo
Head of Solutions Delivery UK at a tech services company
Customer Service: Customer support is excellent with the dedicated Oracle Service Cloud portal, knowledge base and...
Read full review of Oracle Service Cloud »
Dan Sideris
Oracle architect & senior DBA, OBIEE data analytics, warehousing & ETL specialist at a tech consulting company
Customer Service: This is a self-service offering so customer service is not relevant. Technical Support: I cannot...
Read full review of Oracle SQL Developer »
Erik Benner
Enterprise Architect at a tech services company
Customer Service: VERY good. The Product team directly gets involved if there are issues. You can;t beat that!...
Read full review of Oracle Netra Modular System »
Anonymous User
Business Analyst
Customer Service: We have had many tickets running with support at Oracle on the system – sometimes we have been...
Read full review of Oracle HFM »
Anonymous User
Hyperion Applications Manager at a retailer
Customer Service: Prompt but not always helpful. Technical Support: Poor
Read full review of Oracle OBIEE »
Anonymous User
Senior Program Manager at a comms service provider
I can't really live without Oracle technical support. There are times when we have so many challenges and into so...
Read full review of Oracle Coherence »
Anonymous User
Oracle DBA at a transportation company
Customer Service: I would give customer service a rating of 7/10. Technical Support: I would give technical support a...
Read full review of Oracle Data Guard »
Anonymous User
Consultant at Temperies
To be honest, I never ask for support. I try to solve myself. I'm a kind of an old hacker. I've used Linux from the...
Read full review of Oracle VM »
Anonymous User
Industry Analyst at a energy/utilities company
We encountered some troubles during our initial set up / installation and we had to re-do it all over again. We asked...
Read full review of Oracle Data Quality »
Masaya HOJO
DB Admin
Technical support is now 8/10. For the first release, it was 5. It took time because technical support was dispatched...
Read full review of Oracle Audit Vault »
Anonymous User
Development Manager
I think the support at Oracle is tremendous. We have a whole stack of Oracle products and the support with Oracle has...
Read full review of Oracle Data Integrator (ODI) »
Duarte
Database Administrator at a comms service provider
Technical support is an issue for Oracle, not only for Exalogic products; it needs to improve. We didn't see good...
Read full review of Oracle Exalogic »
RakeshKumar
Developer at a aerospace/defense firm
I would rate it no more than 2.5/5. This is where they need to really improve the turnaround time. Issues usually...
Read full review of Oracle SOA Suite »
Anonymous User
DBA Manager at a comms service provider
Customer Service: I would give customer support a rating of 5/10. The FEs are usually good and proactive. Technical...
Read full review of Oracle Exadata »
Anonymous User
Solutions Architect
Technical support is good. Most of the support is online, and they take their time. It should be a little bit more of...
Read full review of Oracle Identity Manager (Oracle IAM) »
Anonymous User
Technical Marketing Manager at Cloudian Inc
I've had no experience with the customer service and technical support. I have been using the free edition of Oracle...
Read full review of Oracle VM VirtualBox »
Anonymous User
Senior Oracle DBA at a insurance company
Technical support is good.
Read full review of Oracle Exadata »
Anonymous User
Senior Engineer at a retailer
Customer Service: 8/10. Technical Support: 7.5/10.
Read full review of Oracle E-Business Suite »
DeliveryMgr479
Delivery Manager - Cloud CRM at a tech services company
They are knowledgeable in a certain way. They definitely are knowledgeable in terms of the product, but when it comes...
Read full review of Oracle Service Cloud »
Anonymous User
IT Specialist at US Census Bureau
The level of technical support is good, but you can put in a TAR and sometimes it will just disappear in space. The...
Read full review of Oracle Database »
Anonymous User
Project Director at a university
Oracle’s technical support is good. Even if you do all the right things and the system is working well, still,...
Read full review of Oracle Database In-Memory »
Anonymous User
Director of Global Customer Data
Customer Service: I have always found the Oracle staff very responsive and supportive of any of my questions....
Read full review of Siebel »
Anonymous User
Enterprise Data Architect at a software R&D company
Technical support is 3 or even 2 out of 10. Working directly through an account rep or a contact on Coherence dev...
Read full review of Oracle Coherence »

Review 1 of 30

Azadur Sarker
Deputy Manager at a tech services company
Technical support is excellent, I would rate it a 10/10.
Read full review of Palo Alto Networks WildFire »
Bachir Elsitt
Network Security Engineer at Data Consult
They provide a medium level of technical support.
Read full review of Palo Alto Networks WildFire »
LuisFuentes
Senior Systems Administrator/Network Engineer at a retailer
Customer Service: Customer service is excellent. Their support is top-tier for sure. Technical Support: Technical...
Read full review of Palo Alto Networks WildFire »
Kyle McAuliffe
Sr. Systems Administrator at a software R&D company
They're knowledgeable and proactive. I opened a ticket and heard back almost immediately from triage. I was put in...
Read full review of Evident.io »
Girish Vyas
Architect - Cloud Serviced at a comms service provider
Customer Service: If it is Arrow support, it's pathetic. I wouldn't recommend them. However, if you go directly with...
Read full review of Palo Alto Networks WildFire »
Kyle McAuliffe
Sr. Systems Administrator at a software R&D company
Mainly it's been feature requests or maybe issues with documentation. In reaching out to them, they are very prompt...
Read full review of Evident.io »
Rene Ortega
System Engineer at a tech consulting company
I have not had to call the technical support yet, which makes me very happy. Their pre-sale team, who assisted us...
Read full review of Palo Alto Networks VM-Series »
Adao Costa
Managing Partner
I would rate the customer service as 10 out of 10: great. I would rate the technical support as 10 out of 10: very...
Read full review of Palo Alto Networks VM-Series »
Bruce Bennett
Sr. Systems Analyst at a manufacturing company
Technical support with Palo Alto has been very good and responsive.
Read full review of Palo Alto Networks Panorama »
Christian Amaya
Support Engineer & IT Professional at SISAP
The technical support is extremely good. They are a 10 out of 10, not only because of their fast response time, but...
Read full review of Palo Alto Networks VM-Series »
Manuel Keller
Managing Consultant at a tech services company
Customer Service: Perfect. Technical Support: Real experts.
Read full review of Palo Alto Networks Traps »
Dan Rabinowitz
Director of Infrastructure at Arcadia
Technical support is good.
Read full review of Palo Alto Networks VM-Series »
Bachir Elsitt
Network Security Engineer at Data Consult
Technical support in Cisco is better than Palo Alto. In Cisco, you can directly talk to the top engineers.
Read full review of Palo Alto Networks Next-Generation Firewall »
Anonymous User
Head, Information Technology at a construction company
I don't believe we have used any support directly from Palo Alto itself because we bought it through a local...
Read full review of Palo Alto Networks Next-Generation Firewall »
Anonymous User
IT Security Engineer at a tech services company
Customer Service: Both customer server and technical support are very good. Technical Support: In our case, before we...
Read full review of Palo Alto Networks WildFire »
Pavan Tipirneni
Solution Architect at JM Family Enterprises
We have in-house experts and a good relationship with the Palo Alto technical support team.
Read full review of Palo Alto Networks VM-Series »
Anonymous User
Chief Information Security Officer at a financial services firm
Customer Service: Great when I was at a large company but average or less than average at a small company. Technical...
Read full review of Palo Alto Networks WildFire »
Net32SysAd92
Network System Administrator at a government
Their technical support is outstanding and top-notch.
Read full review of Palo Alto Networks WildFire »
Brent Addis
Senior Network and Security Engineer
Technical support is fine. We have never needed to contact them regarding WildFire.
Read full review of Palo Alto Networks WildFire »
Anonymous User
Sr. Network Engineer at a tech services company
I have never accessed PAN (Palo Alto Networks) technical support regarding this feature.
Read full review of Palo Alto Networks WildFire »
Anonymous User
Sr. Manager Information Security at a software R&D company
I emailed them once to open a case. I would give technical support a rating of 10/10.
Read full review of Evident.io »
Anonymous User
System Administrator at DeepMap
The technical support is really good. It is usually one phone call to get everything done if we are having an issue.
Read full review of Palo Alto Networks VM-Series »
Anonymous User
Supervisor Architecture & Infrastructure Platform Delivery at a recruiting/HR firm
I thought the follow-up was good and communication was fine, but it doesn’t seem like it is any better than most...
Read full review of Evident.io »
Harish Gupta
Head Of Operations
I have not had issues with technical support of this solution.
Read full review of Palo Alto Networks WildFire »
Anonymous User
IT Security at a comms service provider
I’ve had to contact technical support a couple times and have always received a very prompt and thorough response.
Read full review of Evident.io »
Anonymous User
Vice President, Technical Operations & Security at a tech vendor
Technical support is very knowledgeable. We generally have access to people pretty high up and they’re a small...
Read full review of Evident.io »
reviewer658821
Technical Lead Infrastructure at a healthcare company
It is very good. I have not actually called their support line, because we have a direct contact to a senior engineer...
Read full review of Palo Alto Networks VM-Series »
Anonymous User
Network Systems Manager
Customer Service: Customer service is very friendly and responsive to any request. Technical Support: I have found...
Read full review of Palo Alto Networks WildFire »
Rinto Anto
Module Lead
Their support is very good. For some features, which I don't know. I used to address these with the technical guys....
Read full review of Palo Alto Threat Prevention »
SridharSingh
Associate Director at a tech services company
We used tech support to help us implement the product initially.
Read full review of Palo Alto Networks WildFire »

Review 1 of 30

Technical Support

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