Compare Oracle vs Palo Alto Networks

Oracle Based on 1435 reviews.	Palo Alto Networks Based on 99 reviews.
Top Comparisons
Palo Alto Networks Prisma SaaS vs. Oracle CASB Cloud Service Compared 5% of the time.	Oracle CASB Cloud Service vs. Evident Compared 1% of the time. Oracle CASB Cloud Service vs. Palo Alto Networks Prisma SaaS Compared 1% of the time.
Overview
The Oracle Corporation is an American global computer technology corporation, headquartered in Redwood City, California, United States. The company primarily specializes in developing and marketing computer hardware systems and enterprise software products particularly its own brands of database management systems. In 2011 Oracle was the second-largest software maker by revenue, after Microsoft. The company also develops and builds tools for database development and systems of middle-tier software, enterprise resource planning software, customer relationship management software and supply chain management software.	Information Not Available
Sample Customers
Oracle GRC Controls: Pennsylvania Treasury, Integra LifeSciences Oracle CASB Cloud Service: Edgile, VMware, Jefferies, Persistent, BMC, Datastax, Marlette Funding	LightCyber: Migdal Capital Markets, Tel Aviv Stock Exchange, Orange Communications Evident: Adobe, Aetna, A+E Networks, CareerBuilder, Full Contact, Jobvite, Jive, ZeniMax Media Palo Alto Networks Prisma SaaS: University of Arkansas
Popular Solutions
Oracle Database 23 reviews Oracle Linux 23 reviews Oracle E-Business Suite 18 reviews	Palo Alto NG Firewalls 18 reviews Palo Alto Networks VM-Series 12 reviews Palo Alto Networks Traps 11 reviews
Top Industries
Software R&D Company 33% Financial Services Firm 10% Comms Service Provider 9% Media Company 6%	Software R&D Company 28% Comms Service Provider 12% Media Company 7% Financial Services Firm 7%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mehdi Hasankhan.M
Head of Development and Implementation at a pharma/biotech company
What is our primary use case?
Our main reason for using this solution is to manage documents. In my company, we have a…
Read full review of Oracle WebCenter »
Dragan Bjedov
Java Developer at a tech vendor
What is our primary use case?
Java (SE, EE, JavaFx) and RCP development. I'm also developing plugins for NetBeans IDE.…
Read full review of NetBeans »
Alaa Mostafa
Senior ERP Manager at Capital Group Properties
What is our primary use case?
We use Oracle HCM (Human Capital Management) to help set and maintain performance goals.…
Read full review of Oracle HCM Cloud »
Christoph Ruepprich
User
What is our primary use case?
Our primary use for this solution is web-based applications built on an Oracle database…
Read full review of Oracle Application Express (APEX) »
Anonymous User
DBA at a tech services company
What is most valuable?
It's very helpful for cloning. The pluggable databases and everything works super easy, because…
Read full review of Oracle Multitenant »

Review 1 of 5

Christian Amaya
Support Engineer & IT Professional at SISAP
What is our primary use case?
For this VM in particular, it is microsegmentation which is used for implementing the…
Read full review of Palo Alto Networks VM-Series »
Jonny Su
IS&S Europe and Global Infrastructure Manager at a transportation company
What is our primary use case?
We use this solution as a firewall. We use it for VPN setup, threat protection, and for…
Read full review of Palo Alto NG Firewalls »
ArfanArshad
Deputy manager IT at Hyundai Nishad
What is our primary use case?
We operate in the automotive industry. Internally we work with computing and networking…
Read full review of Palo Alto URL Filtering PAN-DB »
Anonymous User
General Manager at a tech services company
What is our primary use case?
We are resellers of this solution so we facilitate technical services to our clients. We…
Read full review of Palo Alto Threat Prevention »
Prismaccess677
Director at a tech services company
What is our primary use case?
Most of our customers here in Egypt are looking for how to manage their boxes in simple…
Read full review of Palo Alto Networks Prisma Access »

Review 1 of 5

Customer Service

Osama Mustafa
Cloud Expert | DevOps | Oracle Consultant at confidential
slow and they are asking for a lot of logs, you have to be patient since they will ask you to upload the logs every...
Read full review of Oracle Audit Vault »
Avdhesh Dixit
Sr. Specialist Technology at a software R&D company
I used technical support a few times, and found it responsive but turnaround time can be improved (6/10).
Read full review of Oracle Berkeley DB »
Suk Kim
senior managed consultant at a tech services company
Customer Service: Customer service is wonderful. Technical Support: Technical support is very skilled and stable....
Read full review of Oracle Linux »
Kent Graziano
Senior Technical Evangelist at Snowflake Computing
Customer Service: I've been quite happy with both SQL Developer and SQL Developer Data Modeler. They have...
Read full review of Oracle SQL Developer »
Julio Pastro
Oracle Consultant & DBA - Cloud Support Engineer at Amazon Web Services
Oracle always works well in terms of support, and if you need extra assistance you can escalate your case, but at the...
Read full review of Oracle VM »
Debra Lilley
Vice President Certus Cloud Solutions at Certus Solutions
In the PaaS world, where things are still developing very fast, technical support is actually very good. I get a...
Read full review of Oracle Project Visual Code »
Berhard Saragih
Project Manager / Oracle Peoplesoft HCM Functional Consultant at a tech services company
Technical support is good.
Read full review of PeopleSoft »
Mais Al-Alem
EPM Manager at a Consumer Goods
Technical support is good. I would give it a rating of seven out of 10.
Read full review of Oracle OBIEE »
Tim Warner
Chairman at Certus Solutions
When you're in the cloud you have a three-way relationship. Usually between the customer, their implementation...
Read full review of Oracle HCM Cloud »
Anonymous User
Senior Analyst at a tech services company
Technical support is decent, but slow.
Read full review of Oracle WebCenter »
Anonymous User
Service Operations Manager at a tech vendor
We don't use it.
Read full review of MySQL »
Anonymous User
Enterprise Mobility Architect at avanttic Consultoría Tecnológica
10/10 - Oracle support is one of the best in my opinion.
Read full review of Oracle Autonomous Mobile Cloud Enterprise »
Anonymous User
Principal Global Database Architect at a leisure / travel company
Customer Service: In the beginning it was a challenge, like any new product with teething issues. It has been much...
Read full review of Oracle Multitenant »
Anonymous User
Senior Applications Software Analyst
Customer Service: Excellent, since Oracle support is always available. Technical Support: Excellent since Oracle...
Read full review of PeopleSoft »
Anonymous User
Manager, Systems Implementation at a hospitality company
The support at Oracle is so specialized, even within a single product, because each product has several components....
Read full review of Oracle Hyperion »
Anonymous User
Techincal Data Architect at a insurance company
Support from Oracle depends on who you get on the phone. There is one person that I work with on a regular basis, and...
Read full review of Oracle Planning and Budgeting Cloud »
Hema Lata Bahadur
SME at a insurance company
Six out of 10.
Read full review of Oracle SOA Suite »
Anonymous User
Enterprise Architect at a logistics company
Technical support for this solution is average. I contacted them last week and just received a message from them...
Read full review of Oracle Cloud Platform »
Anonymous User
Web Developer at a legal firm
The documentation for technical support is excellent.
Read full review of Oracle VM VirtualBox »
Anonymous User
Datawarehouse Systems Analyst at a healthcare company
If it is a priority one ticket, they tend to have the information. If they already have the knowledge to help us, the...
Read full review of Oracle Hyperion »
Anonymous User
Manager, IT Applications at a pharma/biotech company
Technical support is mediocre. It used to be a lot better. The last 10 years or so, it's degraded, where it's hard to...
Read full review of Oracle E-Business Suite »
Anonymous User
Oracle Apps Consultant at a tech company
Support is good.
Read full review of Oracle OBIEE »
Anonymous User
Senior Security Analyst at a tech services company
Customer Service: 6/10. Technical Support: 3/10.
Read full review of Oracle Identity Governance »
Anonymous User
Technical Lead at a tech services company
7/10 because it is hard to find someone who has ODI knowledge on the first line of support. Oracle takes a long time...
Read full review of Oracle Data Integrator (ODI) »
Anonymous User
Senior QA Engineer at a tech company
Customer Service: It's good, 7/10. Technical Support: It's good, 7/10.
Read full review of Oracle Application Testing Suite »
Anonymous User
Associate at a tech services company
We've had a few issues, opened CRs, and had no trouble getting them resolved. So technical support has been good.
Read full review of Oracle Enterprise Manager Cloud Control »
Anonymous User
Programmer/Analyst at Lidestri Foods
We use a third-party hosting solution. A lot of the setup in technical maintenance is all handled through them. I...
Read full review of Oracle Enterprise Manager »
Anonymous User
Managing Director at a tech services company
Customer Service: The Platinum support has been useful to most of the clients. It helps IT organization eliminate the...
Read full review of Oracle Exadata »
Anonymous User
Oracle SOA-FM Developer at a government
Technical support is okay. I would think they could do better. They have a way of raising service requests with...
Read full review of Oracle SOA Suite »
Anonymous User
Enterprise Architect at a tech services company
Technical support for Exalogic is okay. It's acceptable. Again, it's a complicated platform and it has some...
Read full review of Oracle Exalogic »

Review 1 of 30

Manuel Keller
Managing Consultant at a tech services company
Customer Service: Perfect. Technical Support: Real experts.
Read full review of Palo Alto Networks Traps »
Ang Sokroeurn
Information Security Officer at National Bank of Cambodia
Technical support is good. There are no problems with it.
Read full review of Palo Alto Threat Prevention »
Kumar_Rajesh
Vice President & Head Technology Transition at a tech services company
We are being provided with decent support but some of the RCS, some of the issues can be resolved much faster.
Read full review of Palo Alto NG Firewalls »
Mahmoud Salaheldin
Security Unit Manager at EEMC
Their support is very limited. It's limited compared to the competitors. They need multi-language support. Now, they...
Read full review of Palo Alto NG Firewalls »
Jonny Su
IS&S Europe and Global Infrastructure Manager at a transportation company
For technical support, we have a contract with some local suppliers. It depends on our partner, so it's probably...
Read full review of Palo Alto NG Firewalls »
Bachir Elsitt
Network Security Engineer at Data Consult
Technical support in Cisco is better than Palo Alto. In Cisco, you can directly talk to the top engineers.
Read full review of Palo Alto NG Firewalls »
Jean Maurice Prosper
Chief Executive Officer at a tech services company
It's a long wait time, although sometimes it's been quicker to get them. Occasionally, the type of answers provided...
Read full review of Palo Alto NG Firewalls »
Azadur Sarker
Deputy Manager at a tech services company
Technical support is excellent, I would rate it a 10/10.
Read full review of Palo Alto Networks WildFire »
EmreBektas
Senior Technical Consultant at Exclusive GRP
I am the customer's technical support. If a customer has issues, they would call me.
Read full review of Palo Alto NG Firewalls »
Adao Costa
Managing Partner
I would rate the customer service as 10 out of 10: great. I would rate the technical support as 10 out of 10: very...
Read full review of Palo Alto Networks VM-Series »
Saidatta HIndlekar
Manager Information Technology at Avendus Capital Pvt. Ltd
Technical support is good but people need better knowledge of that particular product. I don't think it's well-known...
Read full review of Palo Alto Networks Traps »
Anonymous User
Chief Information Security Officer at a financial services firm
Customer Service: Great when I was at a large company but average or less than average at a small company. Technical...
Read full review of Palo Alto Networks WildFire »
Anonymous User
IT Security at a comms service provider
I’ve had to contact technical support a couple times and have always received a very prompt and thorough response.
Read full review of Evident »
MohamedMansour
Security Unit Manager at Digital Hub Egypt
Support from Palo Alto is very good. You can get it from the distributor or from Palo Alto directly.
Read full review of Palo Alto Networks Panorama »
Anonymous User
Security Consultant at a tech services company
I would not say that technical support is bad, but it's not that good. It could be better. Basically, they don't...
Read full review of Palo Alto Networks Traps »
Amer Alkatheri
Senior Security Engineer at a government
Technical support is okay. I'd give it a 60% rating in terms of its effectiveness. Sometimes they are too slow to...
Read full review of Palo Alto Networks Panorama »
Net32SysAd92
Network System Administrator at a government
Their technical support is outstanding and top-notch.
Read full review of Palo Alto Networks WildFire »
Anonymous User
Information Security Officer at a government
Their technical support is excellent.
Read full review of Palo Alto Networks WildFire »
Harish Gupta
Head Of Operations at RAH InfoTech (P) Ltd
I have not had issues with technical support of this solution.
Read full review of Palo Alto Networks WildFire »
Anonymous User
Vice President, Technical Operations & Security at a tech vendor
Technical support is very knowledgeable. We generally have access to people pretty high up and they’re a small...
Read full review of Evident »
Anonymous User
Sr. Network Engineer at a tech services company
I have never accessed PAN (Palo Alto Networks) technical support regarding this feature.
Read full review of Palo Alto Networks WildFire »
SridharSingh
Associate Director at a tech services company
We used tech support to help us implement the product initially.
Read full review of Palo Alto Networks WildFire »
Anonymous User
Consultant at a political organization
We used an integrator so we don't need to contact their technical support directly.
Read full review of Palo Alto Networks Prisma Access »
Anonymous User
IT Security Engineer at a tech services company
Customer Service: Both customer server and technical support are very good. Technical Support: In our case, before we...
Read full review of Palo Alto Networks WildFire »
Anonymous User
Network Manager of Cyber Defence at a government
The technical support from the consultant was very good. I don't remember having to talk to Palo Alto directly. I had...
Read full review of Palo Alto Networks Traps »
Prismaccess677
Director at a tech services company
We don't usually need technical support. My company is certified to provide the Tier 1 support for Palo Alto here in...
Read full review of Palo Alto Networks Prisma Access »
reviewer658821
Technical Lead Infrastructure at a healthcare company
It is very good. I have not actually called their support line, because we have a direct contact to a senior engineer...
Read full review of Palo Alto Networks VM-Series »
Anonymous User
Senior Consultant at a financial services firm
The technical support has been awesome.
Read full review of Palo Alto Networks Panorama »
Mohamed Sharaf
Security Consultant
The technical support is good, but it can be better. I will rate the customer service eight out of ten.
Read full review of Palo Alto Networks Panorama »
Anonymous User
Supervisor Architecture & Infrastructure Platform Delivery at a recruiting/HR firm
I thought the follow-up was good and communication was fine, but it doesn’t seem like it is any better than most...
Read full review of Evident »

Review 1 of 30

Technical Support

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Oracle vs Palo Alto Networks

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is most valuable?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?