We performed a comparison between Bizagi, ServiceNow, and Zoho Creator based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Oracle, OutSystems and others in Rapid Application Development Software."It can be useful as a tool to improve your communications and the control of your processes. For example, when you have to explain a process to seven or eight stakeholders who think differently as well as have different experiences in different functional departments, it is not easy. Sometimes you are using a lot of technical terms, and other times, you are dealing with management terminology. The visual representation helps you create a better alignment and understanding for different roles and stakeholders of your workforce."
"The most valuable feature is the simulation."
"This is a free solution that allows us to create quality visualizations for our company."
"The documentation capabilities are very good. Very structured documents and process versions are valuable features, and being able to communicate that to our customers is also a very good feature. It has a good balance between the effort and the result. So, you don't need to be too detailed. You can document while you are modeling, which is a very good feature."
"With the appropriate governance framework, properly trained business analysts can be empowered to design and build business solutions themselves."
"Your team can work on it having basic training about databases and BPM modeling."
"The most beneficial features of Bizagi for our business processes are its seamless connectivity between process elements and its ability to automate tasks and perform simulations."
"The solution offers a free version of their product."
"The Workflow feature is the most valuable."
"The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation."
"It offers ready-built automation and simpler configuration for workflows."
"You can scale the solution."
"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."
"It's actually easy to understand."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy."
"Zoho Creator is a flexible open platform that is good for development in a complex environment that other platforms may not support. It isn't a challenge for me to develop any kind of complex application in Zoho."
"It is very easy to build applications on the product."
"While using Zoho Creator, we can establish alternative interfaces to connect with Zoho applications. This enables us to run desired automation and workflows without exhausting the API limits."
"Zoho Creator helps to maintain the products in development."
"It has a simple user interface, not so difficult to use. You can add AI models, integration, and third-party connections."
"The solution's flexibility and quick turnaround are valuable."
"Can access information from other Zoho packages and you can write custom scripts."
"Basically, the application development part of the solution is one of the main features I like since it is quick."
"The solution needs to make it easier to use RPA products on it. They may need an RPA specific interface. It would be better than having to make an RPA tool to use for viewing. Most of our work is about making RPA tools with the Bizagi, not using Bizagi itself."
"It works slowly on the cloud, sometimes."
"I would like to see the automation process included in the next release."
"I don't know if it's a problem with my operating system or a Bizagi problem, but many times I see that when I try to connect different activities, they show up as not connected."
"It would be helpful if they added some extra features in the next update."
"Bizagi could be improved by more automation and machine learning. Now that I'm learning more about data analyzers, I'm realizing that many people have problems with data and how to understand them."
"There could be more documentation."
"Its price can be improved. The price is high for the application as well as for maintaining and developing applications. When you develop, for example, a BPM, you need to pay a lot for Bizagi."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"There is inherent complexity with this tool because of the number of things that it can do."
"ServiceNow doesn't cater to the Middle Eastern market."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"Local solutions have lower costs."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"Zoho Creator's UX design needs to be improved."
"I would like to see a simpler layout and interface. I would also like to see Zoho CRM and Zoho Campaigns integrated with the product."
"Though the pricing level is low compared to other products in the market, I suggest they allow portal users to pay for the solution based on their requirements."
"The product needs to improve stability and scalability. We faced issues with bugs."
"Zoho provides different channels for support, like chat and email. There's also a multi-brand support self-service support portal, but it's time-consuming to deal with it. If we create a portal on Zoho, we need to pay an additional cost per user. It's a flexible platform, but there are limitations, such as the EBI. We need to purchase additional EBIs and other features that some businesses require. If we are developing complex applications, we need to set up many virtual automation and use API calls."
"Sometimes technical support does not answer our queries."
"We are looking for a single portal across all Zoho apps."
"I would rate the scalability a seven out of ten. So some room for improvement as well for scalability."
