Calabrio WFM Other Solutions Considered
GS
Gaye Stone
Customer Service Analyst/Scheduler at Tucson Electric Power
The business area did not evaluate other options. Our IT/IS departments recommended using what was suggested by the vendor we used for our phone system upgrade/change
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it_user540852
Workforce Management Specialist at a healthcare company with 10,001+ employees
Calabrio was already implemented in our company, I did not research any others.
View full review »it_user523476
ITS 4: Voice Systems Engineer at a government with 1,001-5,000 employees
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Workforce Engagement Management
May 2024
Find out what your peers are saying about Calabrio, Verint, NICE and others in Workforce Engagement Management. Updated: May 2024.
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it_user768411
Senior Netwrok Engineer at a healthcare company with 10,001+ employees
Yes, but would rather not say.
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Matthew Lepage
Contact Center Supervisor at a energy/utilities company with 1,001-5,000 employees
i was not involved with this aspect.
View full review »it_user680070
Calabrio WFM and QM Administrator at a healthcare company with 10,001+ employees
it_user520239
Lead Business and Forecast Analyst at a tech services company with 1,001-5,000 employees
We did, but we felt Calabrio was the best option for our company now and the journey ahead.
View full review »it_user694407
Telecommunications Engineer at a university with 1,001-5,000 employees
Yes, NICE.
View full review »it_user669948
Quality Assurance and Training Coordinator at a insurance company with 1,001-5,000 employees
I am sure other options were explored.
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Adjunct Instructor, General Education at a university with 51-200 employees
I was told from our management team that they did explore other options.
View full review »it_user737304
Workforce Management Specialist at a retailer with 10,001+ employees
Not applicable.
View full review »it_user547011
Department Scheduler at a retailer with 10,001+ employees
it_user530394
Manager, Data Center Services at a healthcare company with 1,001-5,000 employees
Went with a recommendation from our 3rd party partner.
View full review »it_user575241
Performance Management Specialist at a government with 5,001-10,000 employees
Not sure, I was not a part of the decision making process.
View full review »it_user539724
Business Owner at a security firm with 51-200 employees
We looked at Genisys, Avaya, Interactive Iteligence, IEX.
View full review »it_user504357
Systems Engineer at a healthcare company with 1,001-5,000 employees
Yes, we evaluated NICE systems.
View full review »it_user646605
Telephony & Platform Analyst at a tech services company with 1,001-5,000 employees
Before choosing this product, I do not know if we evaluated other options.
View full review »it_user523518
Lead Resource Analyst at a tech services company with 1,001-5,000 employees
A number of products were evaluated and Calabrio was the best fit.
View full review »it_user625821
Contact Center Specialist at a financial services firm with 501-1,000 employees
Before choosing this product, we also evaluated Avaya.
View full review »it_user582405
Resource Analyst at a tech services company with 1,001-5,000 employees
No, this was the only option we were given.
View full review »Buyer's Guide
Workforce Engagement Management
May 2024
Find out what your peers are saying about Calabrio, Verint, NICE and others in Workforce Engagement Management. Updated: May 2024.
769,976 professionals have used our research since 2012.
Buyer's Guide
Download our free Workforce Engagement Management Report and find out what your peers are saying about Calabrio, Verint, NICE, and more!
Updated: May 2024
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