Calabrio WFM Review

The schedule tool is the most valuable feature. However, there is no easy way to filter or delete old requests.

What is most valuable?

The most valuable feature that I have been able to use in the Workforce Management (WFM) software is the scheduling tool.

How has it helped my organization?

We used Excel prior to having Calabrio. This tool has made our lives so much easier.

What needs improvement?

The biggest issue that we have come across is the messaging where we receive Time Off Requests. There is no easy way to filter or delete old requests which are no longer needed.

For how long have I used the solution?

Just over a year.

What was my experience with deployment of the solution?

We had a few snags here and there when we deployed Calabrio. However, it was little things that we learned as we went on.

What do I think about the stability of the solution?


What do I think about the scalability of the solution?

Yes. When we reach a certain number of agents, the scheduling creates a second page. Then, this leads to issues with shift trades and gives.

How are customer service and technical support?

Customer Service:

A nine out of 10.

Technical Support:

An eight out of 10.

Which solution did I use previously and why did I switch?


How was the initial setup?

A little complex. As a team we felt that our initial training was not the best.

What about the implementation team?


What was our ROI?

Not applicable.

What's my experience with pricing, setup cost, and licensing?

Not applicable.

Which other solutions did I evaluate?

Not applicable.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarGaye Stone
LeaderboardReal User

I agree with your "Room for Improvement" comments. We share the same issues. We are due to upgrade to v.10 this year and believe that will take care of many of the items on our list of improvements needed.