Centreon has helped reduce our mean time to resolution. Because we have well-configured monitoring, we can decrease the time to answer any problem. We are informed quite quickly about an issue, so we can say, "Yes." Compared to no monitoring and waiting for a user complaint, it can save us 30 minutes a month between the first user's complaint and the monitoring alert.

We have seen an ROI. It anticipates critical problems. For example, if expensive critical equipment shuts down or doesn't work, we can lose one million Euros per hour. A great monitoring tool like this helps to avoid a full shutdown and for me, that means we have seen a great ROI.

However, most of the time, the director of the company never understands that.

If you have an outage in your environment, every minute counts. Every single minute that you can save with Centreon is a good reason to use it. 

We and our customers have saved so much time that we are acting instead of reacting to a situation in a positive way. You can get the investment back within a few weeks. 

If you can imagine having an outage of your infrastructure and 100 people cannot work for any reason against a small outage, which was indicated by your monitoring system and could be avoided, then this is an estimated ROI calculation.

We have seen ROI using Centreon. When you can monitor your whole system there is a gain.

We have seen a return on investment and that is why our organization has been using Centreon for over four years.

Using Centreon has helped us to reduce costs, although it's hard for me to quantify. For example, we have saved time in that our in-house developers no longer have to create plugins and other tools that we used before implementing Centreon. Also, because of the faster resolution times and reduced noise for the alerts, it drives up productivity because we don't have engineers looking at alerts that aren't real.

Finally, Centreon is one of our core tools and if we didn't have it, we couldn't do our job effectively.

If we're looking at Centreon and how we managed to integrate it with ServiceNow, if we needed to buy another monitoring tool, that would probably be a cost of $20,000 or $30,000 a year. We didn't have to do that. Our escalation rate from our NOC is very low, it's about two percent, so I have to give Centreon some credit.

Centreon helps me detect where the problem is quickly. When we resolve a problem quickly, this lowers our overall costs.

We have seen ROI with Centreon.

The solution has reduced our mean time to resolution.

One of the main characteristics that help customers to reduce costs is the solution's capacity to consolidate. This causes the solution to be more efficient. It immediately gives you the big picture about what is happening. Staff can immediately identify a problem and how to solve it. Centreon provides one single point for information so you don't have to use other solutions.

We have had a quick return on investment because we have a lot of hosts to monitor. For new implementations it speeds up the process of deploying. That is labor-intensive work, and it reduces the amount of that work. That helps create a return on the investment quickly, by not spending on as many man-hours as we would have.

In terms of replacing other tools, it hasn't really reduced our cost, but we have reduced costs with Centreon in another way. We need fewer people to monitor more stuff. Prior to Centreon we used free tools so the cost of the tool was not the issue; it was the performance of the people working with the tools.

We've seen ROI because we're able to monitor new customers more easily and with less work. We're able to reuse the work we did to deploy new hosts. That is a gain for us. And our customers are happy with the reports and the data we provide to auditing.

We have a good monitoring system and a good aggregation layer. That means we are alerted on service impacts and not when something is down. We have saved a lot of time on non-business-hours intervention.