We compared Amazon CloudWatch and BMC TrueSight Operations based on our users' reviews in five categories. We reviewed all of the data and you can find the conclusion below.
Features: Amazon CloudWatch users liked the solution’s simplicity, intuitive interface, and ability to handle large workloads. Users also praised CloudWatch’s comprehensive monitoring and alerts. BMC TrueSight Operations Management earned high marks for its comprehensive analysis, simulated monitoring capability, and detailed reporting.
Room for improvement: Some reviews mentioned that Amazon CloudWatch could improve performance and dashboard visualization. Others noted that the solution lacked compatibility with some databases. TrueSight users say the solution could allow the user to drill down more and improve interoperability.
Service and Support: Customers generally have positive opinions about Amazon's customer service. They commended the support team for its availability and timely issue resolution. Some customers praised BMC support as quick and efficient, but others experienced delayed responses and said some engineers lacked product knowledge.
Ease of Deployment: Amazon CloudWatch is generally described as easy to set up. BMC TrueSight Operations Management's setup can be more challenging and time-consuming than some solutions.
Pricing: Amazon CloudWatch offers a flexible pricing structure based on usage and processing, without any separate licensing cost. Some users said that scaling up can be costly due to the need for additional storage space. BMC TrueSight Operations Management is geared toward enterprise customers, so it’s more costly than some, but the price is negotiated on a case-by-case basis.
ROI: Amazon CloudWatch offers a return on investment by minimizing the need for manual monitoring. Users said TrueSight’s ROI is difficult to quantify and uncertain.
Comparison Results: Reviewers say that Amazon CloudWatch is a simple, intuitive solution that can handle large workloads, but some mentioned dashboard visualization and customizability as areas for improvement. BMC TrueSight Operations Management is a premium enterprise solution suitable for large enterprises. It features comprehensive monitoring capabilities and excellent reporting. However, TrueSight’s steep price tag may put it out of reach for many small businesses, the setup is complicated, and the solution’s support has received mixed reviews.
"Amazon CloudWatch is a cheap and easy-to-use solution."
"Amazon CloudWatch's best feature stems from its ability to monitor app performance."
"It is a stable solution...I rate the technical support a ten out of ten."
"You can enable alarms and metrics, and it has robust integration with AWS services. You can also trigger events. For example, if the CPU utilization is above 80%, it can launch a new instance for you."
"CloudWatch immediately hooks up and connects to the KPIs and all the metrics."
"What my company likes best about Amazon CloudWatch is that it's on AWS. My team also likes it for its log feature. As the solution is on AWS, it also has good pricing and resource availability, plus it's what clients choose. My company also chose AWS for Forge ECS, and at the time, there was a need for the log features provided by Amazon CloudWatch, so it's the solution my team went with."
"I can put it in a simple term, its simplicity is always there."
"We use Amazon CloudWatch for logging."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"It is a very stable product."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"The solution has a very good business event manager tool."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"The solution's pricing is a bit higher."
"It would be beneficial for CloudWatch to provide an API interface and some kind of custom configuration."
"The technical support must be improved."
"I think something that can be improved are the alerts and alerting mechanism based on no rejects. We want to have it more flexible and that is one of the key things that is required."
"The solution should provide human-readable metrics."
"The configuration capabilities could be better."
"The graphical interface has room for improvement. CloudWatch only gives you a breakdown of what's wrong. However, it would be nice if it could automatically remedy the problems it identifies. You should be able to configure it so that when a specific condition arises, it will take a predefined action."
"The solution's auto-scaling could be improved."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"It would be better if the initial setup and deployment were more straightforward."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"The solution could improve its price."
More BMC TrueSight Operations Management Pricing and Cost Advice →
Amazon CloudWatch is ranked 9th in Cloud Monitoring Software with 40 reviews while BMC TrueSight Operations Management is ranked 18th in Cloud Monitoring Software with 48 reviews. Amazon CloudWatch is rated 8.0, while BMC TrueSight Operations Management is rated 8.2. The top reviewer of Amazon CloudWatch writes "Instantaneous response when monitoring logs and KPIs". On the other hand, the top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". Amazon CloudWatch is most compared with Zabbix, Datadog, Google Cloud's operations suite (formerly Stackdriver), Dynatrace and SolarWinds NPM, whereas BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic. See our Amazon CloudWatch vs. BMC TrueSight Operations Management report.
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