We performed a comparison between BeyondTrust Remote Support and GoToAssist based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."Remote sessions are automatically recorded so there is a history of all coding and scripting."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"It has allowed us to quickly address the needs and issues of our end users."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"Lacks some kind of voice communication option."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"Technical support for this region can be improved."
"In the next release, I would like remote access to Chrome included."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
Earn 20 points
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while GoToAssist is ranked 25th in Remote Access. BeyondTrust Remote Support is rated 9.0, while GoToAssist is rated 9.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of GoToAssist writes "Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas GoToAssist is most compared with LogMeIn Rescue, TeamViewer, Microsoft Remote Desktop Services, GoToMyPC and LogMeIn Pro.
See our list of best Remote Access vendors.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
