We performed a comparison between BeyondTrust Remote Support and N-able MSP Manager based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"It has allowed us to quickly address the needs and issues of our end users."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"Offers a secure method of access without having to install agents everywhere."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"I personally like the ability to share files with other machines."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"I am impressed with the tool's integration with our mail system."
"This is a premier product and it has been around for a long time."
"The possibility to integrate a chatbot would take this product to the next level."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"Although the learning curve is steep, the product is well-documented."
"Lacks remote support and privileged remote access in the one product."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"The tool needs to improve its customization of the user interface."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while N-able MSP Manager is ranked 27th in Help Desk Software with 3 reviews. BeyondTrust Remote Support is rated 9.0, while N-able MSP Manager is rated 8.4. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of N-able MSP Manager writes "We can do all the things with it and manage a ton of clients with a small IT team". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas N-able MSP Manager is most compared with JIRA Service Management, ServiceNow and Freshdesk.
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