We performed a comparison between BeyondTrust Remote Support and Samanage based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"Offers a secure method of access without having to install agents everywhere."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"This is a very secure product."
"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"The solution has a great filtering feature."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"In the next release, I would like remote access to Chrome included."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"The setting up process is not quite easy. It's quite difficult."
"The system shuts down about once a month which is frustrating."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Samanage is ranked 26th in Help Desk Software with 3 reviews. BeyondTrust Remote Support is rated 9.0, while Samanage is rated 7.6. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk, Freshservice and JIRA Service Management.
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