Most Helpful Review
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
The solution's simulation capabilities are the most valuable aspects.
This solution is easy to use and it is a good tool for process modeling.
The API is pretty straightforward.
With the appropriate governance framework, properly trained business analysts can be empowered to design and build business solutions themselves.
I find Bizagi so user friendly. I also think that its modeling abilities are great and it's easy to teach them to new users.
The product has a comfortable GUI and a good environment for users.
I like all of the features. I like that you can simulate the processes and add the time standard.
The free online Help and E-Learning is very strong.
The most valuable feature is that this is a Cloud solution.
This solution is a single-storage for our user community to submit help desk tickets.
Easy to integrate with third-party applications.
In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it.
HR Case Management and Customer Service Management are two of the key areas which clients are using.
Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device.
I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy.
Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow.
There could be more documentation.
I would like to see more in terms of analytics and better reporting.
The solution needs to make it easier to use RPA products on it. They may need an RPA specific interface. It would be better than having to make an RPA tool to use for viewing. Most of our work is about making RPA tools with the Bizagi, not using Bizagi itself.
For very large projects and deployments, the automated "One Click" deployment wizard can sometimes take a long time to complete.
I think that they could improve their update process. Some of the process mining techniques could be added to Bizagi. I think that they can improve their simulation abilities to include more elements of the BPMN.
It needs some better notation functionality.
The performance could use improvement. We couldn't connect the processes to on one file. The performance is an issue for us.
It is difficult to drive ROI on types of processes involving complex business rules.
Transparency in the pricing model needs to be improved.
I do not like the user interface.
It's missing monitoring capabilities.
For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration.
HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module.
Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential.
The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding...
When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user.
Pricing and Cost Advice
This solution would be expensive for a company that has a lot of users.
It is only necessary to pay for licenses when ready to deploy applications to production.
I think that its price is reasonable.
The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.
Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.
Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.
ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.
ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.
out of 41 in Rapid Application Development Software
Average Words per Review
out of 41 in Rapid Application Development Software
Average Words per Review
Compared 23% of the time.
Compared 16% of the time.
Compared 13% of the time.
Compared 20% of the time.
Compared 6% of the time.
Compared 5% of the time.
Bizagi is a global leader in digital process automation software. The Digital Business Platform from Bizagi delivers rapid process automation across the enterprise. The platform wraps around existing IT systems, giving organizations the immediate business agility and process orchestration required to compete in the digital economy. We help ignite the digital transformation programs of more than 500 enterprise customers across 50 countries across the globe, assisted by an international network of partners and a global community of over 500,000 process pioneers.
Bizagi has successfully delivered some of the most demanding process automation and digital transformation projects in the world, working with global brands like GE, adidas, Mars and Audi, among many others. Bizagi offers an incredibly robust and proven solution, capable of integrating seamlessly with existing enterprise assets and systems, including SAP and SharePoint.
Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)
Learn more about Bizagi
Learn more about ServiceNow
|adidas Group, GE Capital, Mars, Audi, Santander, Telefonica, BNP Paribas, Air France & many more - 500+ customer globally.||AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow|
Software R&D Company24%
Comms Service Provider9%
Financial Services Firm9%
Financial Services Firm14%
Software R&D Company40%
Comms Service Provider11%
Financial Services Firm4%
See also Bizagi Reviews, ServiceNow Reviews, and our list of Best Rapid Application Development Software Companies.