We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The technical support for the solution is excellent."
"If a device is stolen, you have the power to remove all of the contents remotely. You can do this very quickly."
"The containerization of the workspace is what we have found to be the most valuable."
"One valuable feature is the ability to provide a secure environment. Another is the kiosk mode where MaaS360 can be used over a tablet or mobile device to ensure that a single application is used."
"The solution is quite stable."
"The solution is easy to implement."
"We've found the scalability to be very good."
"The most valuable feature is the fact that we can find a lost device or shut the device down and wipe it is good for HIPAA."
"The ability to send an iPad out to someone and have them auto-provision it when they are out in the field is fantastic. We don't have to have it all configured before we ship it. This is probably the biggest value add."
"Using this solution has made things more convenient. Earlier, we had to depend a lot more on IT to find and resolve our issues."
"Remote enablement feature and access to internal resources on the VPN."
"The pain points for us would be the activation."
"It would be ideal if there was something for communication with Microsoft tools like Teams or Skype for Business, or perhaps even with Zoom for conference calls."
"More devices supported like iOS, Android, and API so it can support various platforms to enhance the experience."
"One fault that BlackBerry has is its salesforce. Their direct salesforce department is changing its salespeople constantly. One client I had, over a period of about three years, went through four salespeople. That continuity is a problem, in terms of dealing with the customers."
"The look needs to be updated and it could be simpler to use."
"The user experience really isn't so good."
"The user interface could definitely use some improvement."
"The solution needs to offer live technical support. Right now, it's just a chat window and it's rather unhelpful."
"Zero day support is something they can work on. They can make it a little bit more user-friendly."
"User interface is basic and not very intuitive."
"When we have MaaS360 installed on smartphones, it consumes the battery of the device at a much faster pace. This is one of the areas of improvement that I would like to highlight. We have also observed that in the contact list, a lot of duplication is happening. A single contact is duplicated three or four times, which also consumes more memory resources. If they can work on improving it for these aspects, it will have a more positive impact not only on the way the application is being consumed by the user but also on user satisfaction. A lot of new features are being deployed or rolled out by companies that are competitors of IBM MaaS360. IBM will have to ensure that all those features are on board so that we have a complete suite of features in the platform, rather than deploying multiple diverse solutions to cater to the requirements of our customers."
"We opted to go with Microsoft Intune because it just seemed to be a more mature and comprehensive enterprise solution, whereas IBM MaaS360 didn't seem to have the necessary breadth to manage all of our equipment. Along with laptops, I've had some BYODs. IBM MaaS360 just didn't seem as mature in our assessment."
"We pay about $6 a year for the solution. There are no extra costs on top of that. You save a lot of money when you use this product."
"We currently pay by the year, but the licenses are calculated on a monthly basis."
"MaaS360 is priced at a balance. It is not as expensive as AirWatch or Jamf and is not a cheap solution like a few of the local products."
"Fees are monthly and it's approximately $8 per user."
"Price is something for which we are always under pressure. If we have to look at the MaaS deployment, the price definitely has to come down. This is clearly one of the areas that we will have to work on, not only as a provider to our customers but also as a consumer of this service."
"I feel the pricing to be very high."
The BlackBerry Enterprise Mobility Suite offers five editions to meet your enterprise’s evolving mobile needs. Growth can happen quickly, and the BlackBerry Enterprise Mobility Suite is designed to provide a seamless transition to the more advanced capabilities in higher-level editions. The subscription model ensures predictable annual expenditures and eliminates upfront capital costs.
MaaS360 with Watson is the industry’s first and only cognitive unified endpoint management (UEM) platform, enabling a smarter approach for enterprises to manage and secure all endpoints plus their users, apps and content.
MaaS360 can be used to manage disparate endpoint types—including smartphones, tablets, laptops, ruggedized devices and the Internet of Things (IoT)—all from a single console.
BlackBerry Enterprise Mobility Suite is ranked 10th in Enterprise Mobility Management (EMM) with 4 reviews while IBM MaaS360 is ranked 5th in Enterprise Mobility Management (EMM) with 10 reviews. BlackBerry Enterprise Mobility Suite is rated 8.6, while IBM MaaS360 is rated 7.6. The top reviewer of BlackBerry Enterprise Mobility Suite writes "Extremely scalable and quite stable with good technical support". On the other hand, the top reviewer of IBM MaaS360 writes "Provides access to local resources without a VPN, scales well, and it's easy to use". BlackBerry Enterprise Mobility Suite is most compared with Microsoft Intune, VMware Workspace ONE, Jamf Pro, MobileIron UEM and Prisma Access by Palo Alto Networks, whereas IBM MaaS360 is most compared with Microsoft Intune, VMware Workspace ONE, Jamf Pro, Cisco Meraki Systems Manager (MDM+EMM) and Citrix Endpoint Management. See our BlackBerry Enterprise Mobility Suite vs. IBM MaaS360 report.
See our list of best Enterprise Mobility Management (EMM) vendors.
We monitor all Enterprise Mobility Management (EMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.