Please share with the community what you think needs improvement with BlackBerry Enterprise Mobility Suite.
What are its weaknesses? What would you like to see changed in a future version?
* Support is terrible for the most part. * The product releases are periodically unstable and cause further issues with the console and mobile devices. When the product is stable, it's OK.
I'd like there to be more in the core product rather than having to buy additional products. For example, being able to trace your devices after an emergency is an additional product you have to buy to do that properly.
Second level support needs to have strong knowledge of the product. My issues were always at the developer level.
The console needs improvement. It does not provide all the information that we are looking for as far as who has installed a certain product. I understand this should be coming later, but it should be available now. There is a space for it now. As far as being able to remotely wipe a device, or remove it from the console, this is not simple to do. It is not a one-click motion, as it requires several steps. So, clean-up on our side is not easy. Trying to determine when enrollments have not been activated, or expired, is something that should be available within the console, but it is not there. There are some gaps for our administrators to be able to do things a little bit easier.
The ability to integrate the calendar of BlackBerry applications, so I can put my personal information on the BlackBerry Calendar.
The newest features sometimes pop in very slowly.
One issue that is very annoying at that moment, that we're having an argument about with BlackBerry, is the inability to remove the signature automatically from the server. So when I open BlackBerry Work and send an email, the default is to have www.blackberry.com there, which is not great for us. We're having to tell our users that they have to remove that and set their own signature, which is fine generally, but some of our execs don't like doing things like that. We're also having some issues with classifications at the moment, for emails.
For BEMS, they could configure the secure documents to be easier to work with protective documents. However, this is not a critical app at this point that we use, so I am not chasing after it. From the past to the present, before mobility location, we frequently required a restart. The newer version is better in this regard. Things do not get disconnected as much as before when, for example, we do an Exchange update, then Exchange service was interrupted. When this happens, chances will be that we need to restart the enterprise core services on the BEM Server to reconnect a everyone. Now, this particular issue is happening far less than before.
Currently, I don't have any suggestions because it does the job perfectly. It's really great to have a container application. For us, that is the most important part.
The entry level support needs improvement, but a lot of it has to do with the fact that we do not have premium support. Therefore, we have to go through Level 1 support for any issues. Typically, by the time I have to call in a ticket in, I have already done all the Level 1 or 2 support on my end. This can be a little frustrating when you are trying to figure out an issue. The company is finally going to be signing up for premium support when we do our renewal (fingers crossed). That is my personal frustration. I have been working with the product since it was Good for Enterprise, then Good Control, and now UEM. I know our environment, so I get a little frustrated when I have to put a support ticket in. There is always room for improvement. It would be nice if there was an easier way for team members to get onboarded in regards to what they have to do on the device. There are some programs like Apple DEP and Samsung Knox. Unfortunately, with these programs, to get existing users onto them, you have to factory wipe your device. If it did not have the DEP capabilities, it would be nicer if it did not have so many steps to go through. That is our biggest complaint from team members. It has too many steps. We are trying to get it to that point where our user experience is better. We want to be able to provide them with more functions and features (because of our environment), and it is coming, hopefully by next year. What we are striving for is to provide our team members with a better mobile experience.
I would like to see better integration with our AD. Instead of having to use Active Directory groups, we'd like to use Active Directory attributes instead. There is a lot of overhead in managing. Whereas, if we could key on something tied to HR, or some other feed indicating who they are or what role they have, and manage them that way, that would be much preferable than having to manage people with Active Directory groups. Because, if people move roles, then we have to make sure that we move them from one Active Directory group to another, which is hands-on, a lot of overhead. Also, they could improve their QA. There are many times where something will be released, a new client will be released, and something gets broken. Or they do a release and they don't take into consideration how some people may be using parts of it. Even though it's supported, they release something and it breaks it because they weren't aware of it. The biggest thing for me right now is, I would like to see improvement in their QA. I'm tired of getting broken software. I would also like to see continued integration with the Microsoft suite of tools, Microsoft Word, Excel, etc., on a mobile device. Continue to improve that experience. Continue to move down that track, and partner with Microsoft, and other vendors, so we can make it a fully functioning suite; that we don't have to manage things on separate consoles. They should continue their strategic partnerships with others in this space, continue to move forward and allow us to have the integration that our customers want.
I would like more support for Google Chromebook operating system, so I could manage it. Also, I would like more management support for Apple computers.
What we don't have at the moment is RDP from the device to some kind of PC. That would perhaps become important. I don't know if that's coming from the BlackBerry Apps environment, or if that would be from a third-party. Another feature would be access to a delegate's mailbox and I think that is to come in one of the next releases. There have been a lot of requests for that type of feature where, for example, a secretary can access the mailbox of the boss. It might also be good to have some SAP apps. That's not in the BlackBerry, but it's in the container. Because we all have our business apps in the BlackBerry container, I count them as also being business apps.
It takes a lot of time to export the logs, zip them, and upload them. With Good Technology, there was actually a feature from the GUI, right from the console, I was able to send the logs. I was able send my server logs to Good and that was very convenient. What I'm noticing now, and it feels like I took a step back, is that I have to zip logs again and upload them. And that takes a lot of time. I know for the BlackBerry Connect, our users want to see more features, such as audio and video. I know the current version doesn't have that. I think that's one of the major features in the collaboration when it comes to the messaging part, the Connect.