We performed a comparison between BMC Track-It! and Kaseya VSA based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"We can manually capture the assets available within the location."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"Track-It! has many features that help make us more efficient and cost effective as a department."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"The initial setup is pretty easy."
"Provides efficient automation."
"The most valuable part of this solution is the security features that it offers."
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."
"We can schedule the patching of the endpoints."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"The ease of access and ease of use was great."
"The area where we would like to see improvement is in the asset management module."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"Their self-service is not user friendly."
"The solution is cumbersome to use."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"It never functioned as intended."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"The stability of the solution is good but it can be improved."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"The audit and KNM tools could improve."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"Kaseya VSA could be improved with more features to support the latest operating systems."
BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews while Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews. BMC Track-It! is rated 7.4, while Kaseya VSA is rated 7.6. The top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". On the other hand, the top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". BMC Track-It! is most compared with ServiceNow and BMC Remedy , whereas Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management.
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