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Most Helpful Review
Find out what your peers are saying about BMC Remedy Asset Management vs. ServiceNow and other solutions. Updated: January 2021.
464,857 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"It has a good peer sharing module."

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"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it.""Easy to integrate with third-party applications.""This solution is a single-storage for our user community to submit help desk tickets.""The most valuable feature is that this is a Cloud solution.""ServiceNow was the first true enterprise to service management platform.""The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks.""It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents.""I have found that sorting and grouping functions are particularly useful."

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Cons
"Could be more user friendly for admins to manage."

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"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration.""It's missing monitoring capabilities.""I do not like the user interface.""Transparency in the pricing model needs to be improved.""Service mapping could be less complicated.""The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations.""There should be fewer clicks and faster integrations between solutions.""Creating service catalog forms could be made easier."

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Pricing and Cost Advice
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"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.""The mandatory minimum is US$ 20,000 for licensing.""The licenses are expensive.""The setup cost is high compared to others, especially when the scope is not fixed.""I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.""$230 per user.""It is very expensive because it is a big organization. You have to pay for additional things.""ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."

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Top Answer: : There is several difference between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
Top Answer: In that regard, the major incident management gives service organisations and customers the opportunity the focus on restoring the functionality asap without getting lost in sidetracking possible… more »
Ranking
7th
out of 39 in IT Asset Management
Views
806
Comparisons
560
Reviews
2
Average Words per Review
288
Rating
8.0
1st
out of 39 in IT Asset Management
Views
55,692
Comparisons
33,341
Reviews
25
Average Words per Review
508
Rating
7.8
Popular Comparisons
Also Known As
Remedy Asset Management
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Overview

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

  • Asset costing: Track depreciation over time.
  • Compliance: Software licenses management helps you avoid audit costs.
  • Contract management: Proactively identify contract infringements and purchasing opportunities.
  • Asset tracking: Know where your assets are located, who’s using them, and how many there are.
  • Effective change: Make informed decisions about IT changes.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about BMC Remedy Asset Management
Learn more about ServiceNow
Sample Customers
Scripps Networks
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Top Industries
VISITORS READING REVIEWS
Computer Software Company23%
Comms Service Provider16%
Financial Services Firm13%
Insurance Company8%
REVIEWERS
Financial Services Firm18%
Healthcare Company14%
Manufacturing Company11%
Computer Software Company9%
VISITORS READING REVIEWS
Computer Software Company36%
Comms Service Provider14%
Government7%
Financial Services Firm5%
Company Size
No Data Available
REVIEWERS
Small Business20%
Midsize Enterprise12%
Large Enterprise69%
VISITORS READING REVIEWS
Small Business13%
Midsize Enterprise8%
Large Enterprise79%
Find out what your peers are saying about BMC Remedy Asset Management vs. ServiceNow and other solutions. Updated: January 2021.
464,857 professionals have used our research since 2012.

BMC Remedy Asset Management is ranked 7th in IT Asset Management with 2 reviews while ServiceNow is ranked 1st in IT Asset Management with 25 reviews. BMC Remedy Asset Management is rated 8.0, while ServiceNow is rated 7.8. The top reviewer of BMC Remedy Asset Management writes "Key beneficial features are the peer sharing module and software asset management ". On the other hand, the top reviewer of ServiceNow writes "We are able to significantly leverage the widget concept in the Service Portal". BMC Remedy Asset Management is most compared with BMC Helix Discovery, Symphony SUMMIT IT Management Suite, BMC Track-It!, FlexNet Manager and Snow License Manager, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, JIRA Service Desk, Appian and PagerDuty. See our BMC Remedy Asset Management vs. ServiceNow report.

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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.