We performed a comparison between BMC TrueSight Operations Management and OpenText Operations Bridge based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"The Event Management is outstanding; still is the most interesting part of the product."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"It is stable."
"The event correlation is the most valuable aspect of the solution."
"The broad integration possibilities, I'd say, with any kind of product, are probably the most valuable feature."
"You can create an application topology that shows relationships between different components."
"The integration with the ticketing tool makes sure that there is a record for every issue."
"The correlation feature is the most used feature. It allows you to correlate events from different sources and have more meaningful events."
"OpsBridge has good event correlation facilities and root-cause identification algorithms."
"From our monitoring perspective or from a visibility perspective, HPE UCMDB is a must have. It's an amazing piece of software."
"The product must provide application or service monitoring features."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"Deployment requires lots of resources (servers). It has too many consoles."
"The UI for the end users could be improved and more flexible than it is now."
"BMC TrueSight Operations Management could improve the reporting."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"The deployment of agents on new CI should be improved. There should be some kind of automation to directly deploy them from the console. It can maybe have some more AI functions because most of the other tools are going in that direction."
"pology-based event correlation does not work well with NNM events."
"The setup process can get a little bit complex."
"Implementation could be improved."
"The pricing could be improved."
"Our issues are largely support related due to where we are and the knowledge base that we have here. This issue relates both HPE in general and to the technical products."
"We are waiting for quicker release cycles. Also containerized upgrade, so that you don't have to bring a system entirely down to make a minor upgrade, in fact, or a minor patch."
"The latest versions of the service reporting dashboards need improvement, such as service modeling."
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BMC TrueSight Operations Management is ranked 1st in Event Monitoring with 48 reviews while OpenText Operations Bridge is ranked 8th in Event Monitoring with 44 reviews. BMC TrueSight Operations Management is rated 8.2, while OpenText Operations Bridge is rated 7.8. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of OpenText Operations Bridge writes "Good event correlation capabilities, promotes a self-service approach to monitoring". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas OpenText Operations Bridge is most compared with SCOM, OpsRamp, BMC Helix Monitor, Splunk Enterprise Security and ScienceLogic. See our BMC TrueSight Operations Management vs. OpenText Operations Bridge report.
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