We performed a comparison between BMC TrueSight Operations Management and Splunk Infrastructure Monitoring based on real PeerSpot user reviews.
Find out in this report how the two Cloud Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I use the solution to monitor servers, databases, Windows, Linux, and web services."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"The most valuable features of the solution are alert management, alert generation, and event management."
"The tool is flexible enough to be customized based on customer requirements."
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"The initial setup of BMC TrueSight Operations Management was easy."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"The tool is efficient in collecting, monitoring and evaluating logs."
"The ability to create custom dashboards is one of the best features and that's typically why most people deploy Splunk. Users can create dashboards for just about anything."
"The most valuable thing that we have seen within our group is the ability to ingest all this raw data and have it organized in a certain way so that different groups can get effective alerting from this massive amount of raw data that is out there."
"The most valuable feature in this solution is the log searching."
"It's a very easy-to-use solution."
"Splunk Infrastructure Monitoring gives us complete visibility without the need for storage."
"The alerts are the most valuable feature."
"We haven't really experienced any glitches or bugs."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"The solution is overly complex."
"BMC's online documentation is often incorrect or incomplete."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"The deployment can be quite complex."
"I would like to see an improvement and some innovation in the customer interface."
"The clustering part of indexes can be more refined."
"Splunk Infrastructure Monitoring's data analytics can be improved by including suggestions for various types of continuous monitoring."
"Splunk could be better integrated with configuration manager solutions so we can automatically resolve issues without human interference."
"They do not have all the features that I expect right now."
"It's a bit difficult to use. It takes some time to get into it and to get it to do what you would like it to do. It is not straightforward to use it."
"The solution should have more sensors regarding fiber intelligence for security measures."
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BMC TrueSight Operations Management is ranked 17th in Cloud Monitoring Software with 48 reviews while Splunk Infrastructure Monitoring is ranked 13th in Cloud Monitoring Software with 23 reviews. BMC TrueSight Operations Management is rated 8.2, while Splunk Infrastructure Monitoring is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Splunk Infrastructure Monitoring writes "Helps to ingest a massive amount of raw data and use it effectively". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas Splunk Infrastructure Monitoring is most compared with ServiceNow IT Operations Management, Nagios XI, Cisco Intersight, Amazon CloudWatch and ITRS Geneos. See our BMC TrueSight Operations Management vs. Splunk Infrastructure Monitoring report.
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