We performed a comparison between Box and OpenText Extended ECM based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The system's performance is impressive, and file sharing is notably straightforward."
"The ability to collaborate around data anywhere, anytime is the most powerful features of Box."
"The interface is very good."
"File sharing, authorization on the back, its ease of use and reliable uptime performance are valuable features of this solution."
"The most valuable feature of Box is security."
"Simple file sharing and sync for internal and external customers."
"Sharing and collaborating across files and folders has been a massive game changer."
"It is really easy to load files to and from this solution."
"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."
"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."
"Scalability is great. We can extend areas horizontally and vertically."
"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."
"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."
"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."
"Simplicity to roll out, features available, customization options."
"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."
"One thing that Box would benefit from is a records management component."
"If there was a plugin that added some sort of toolbar in Office, that would be great."
"I would love to see the ability to invite collaborators extended to a file level, not just the folder level."
"I find their API to be quite complex and it could be more straightforward."
"I recommend doing the trial first, because it's not cheap ware. It's not overly expensive, but it's not cheap ware, and enterprise has a minimum number of users."
"The room for improvement is in the area of integrations. They need to establish more integrations, especially with Office 365 and Outlook."
"The upload speed needs improvement."
"I don't like the low level of role-based security it provides – it's very cumbersome, and the support is ordinary at times."
"The initial setup can get really complicated, and it takes time."
"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."
"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."
"Pricing could be improved and the stability or the performance needs improvement, which is very important."
"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."
"The architecture needs improvement, as it's complex."
"User interface needs improvement (at least in the version we are using, desktop client)."
"The solution's performance, stability, and consistency could be improved."
Box is ranked 4th in Enterprise Content Management with 37 reviews while OpenText Extended ECM is ranked 2nd in Enterprise Content Management with 18 reviews. Box is rated 8.4, while OpenText Extended ECM is rated 7.8. The top reviewer of Box writes "Used for data storage and data collaboration, but its data security could be improved". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". Box is most compared with SharePoint, Microsoft OneDrive, Citrix ShareFile, Office 365 and Egnyte, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, IBM FileNet and Alfresco. See our Box vs. OpenText Extended ECM report.
See our list of best Enterprise Content Management vendors.
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