OpsGenie Competitors and Alternatives

Read reviews of OpsGenie competitors and alternatives
Real User
Assoc Dir. Service Management and Standards at a tech services company with 51-200 employees
Jan 15 2018

What do you think of xMatters IT Management?

Primary Use Case The tool itself works well, but when you try to apply real world use cases against it, it comes down a rating scale quite significantly (hence why it is a five out of 10). The feedback we get from our team managers to modify their schedules, it is very complex, hard to use, hard to navigate, and reschedule things. Therefore, my team ends up having to do this. From a scheduling standpoint, this is actually causing more work than what we had with Excel spreadsheets. • Improvements to My Organization It has not improved our organization. • Valuable Features The UI: It is easily navigable. For our organization, sending notifications out via subscriptions for outages. • Room for Improvement On-call management scheduling is difficult.  We would like to see...
Real User
Product Manager- NessPro at a tech services company with 1,001-5,000 employees
Sep 28 2017

What do you think of VictorOps?

Valuable Features Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred. This reduces communication and error time significantly. It sends a report with the solution for you to perform. • Improvements to My Organization It reduces the communication around CI/CD and production errors in about 90% of the cases and made our support tasks much easier. • Room for Improvement Should have more YouTube webinars. • Use of Solution About three months. • Stability Issues Not at all. • Scalability Issues Not at all. • Customer Service and Technical Support In the initial implementation, we used their guys. It was very quick and responsive. • Initial Setup Straightforward, the system...
Real User
ITSM Process Manager at a financial services firm with 1,001-5,000 employees
Apr 25 2018

What is most valuable?

The ability for people to be able to join a bridge with one press of a button. It gives us the ability to contact the correct people via rules, based on conditions.

How has it helped my organization?

It's now a little quicker to get folks together on a bridge. It has enabled us to have quicker times to resolution.

What needs improvement?

The ability for members to change their schedules, and change the person they're swapping with, could use improvement. For two people to swap, both people have to log in, as you can only update your own schedule with a member account. Suppose... more»

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