Compare GoToMeeting vs. TeamViewer
GoToMeeting is ranked 10th in Virtual Meetings with 1 review while TeamViewer is ranked 1st in Virtual Meetings with 9 reviews. GoToMeeting is rated 7.0, while TeamViewer is rated 8.6. The top reviewer of GoToMeeting writes "Easy setup, easy login for attendees, but too sensitive to noise, system goes down a lot". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". GoToMeeting is most compared with Skype for Business, TeamViewer and Webex, whereas TeamViewer is most compared with LogMeIn Pro, Microsoft Remote Desktop Services and Webex.
Most Helpful Review | |||
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 Find out what your peers are saying about TeamViewer, Microsoft, ConnectWise and others in Virtual Meetings. Updated: September 2019. 366,918 professionals have used our research since 2012. | |||
Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros | |
Ease of setup and login by attendees. Facilitates sharing visually, and not just via audio. | There have been a couple of times with the handy remote access feature, where I have been asked for something at eight o'clock on a Thursday evening and it is on my desk machine, but I am driving back to my office. With TeamViewer, I can just stay at my home machine, connect to my work machine, and get the data needed without having to drive back across town. It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine. TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing. TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them. It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things. The product and platform work well. That is why I have stay with them so long. The stability has typically been good. The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen. Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff. |
Cons | |
Poor error recovery, too sensitive to transmission errors. Needs better codecs and more robust system software that can handle network glitches. | On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved. If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training. You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic. Support for mobile devices from Linux has been missing since the Native client was rolled out. This was a nice option, especially when trying to walk somebody who was struggling to understand something on their phone. The business interface is clunky and not well-documented. It should have ability to display notes in the computer list. |
Pricing and Cost Advice | |
Negotiate for discounts. | It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot. TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it. The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money. TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host. |
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Ranking  | |
Views 2,838 Comparisons 2,497 Reviews 1 Average Words per Review 202 Avg. Rating 7.0 | Views 18,486 Comparisons 16,227 Reviews 9 Average Words per Review 1,028 Avg. Rating 8.6 |
Top Comparisons | |
 Compared 26% of the time.  Compared 19% of the time.  Compared 14% of the time. |  Compared 15% of the time. Compared 13% of the time. Compared 12% of the time. |
Learn | |
| LogMeIn | TeamViewer |
Overview | |
GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup. | TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio. |
Offer | |
Learn more about GoToMeeting | Learn more about TeamViewer |
Sample Customers | |
| AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire | Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross |
Top Industries | |
No Data Available | Non Profit15% Energy/Utilities Company10% Maritime Company10% Healthcare Company5% University19% Software R&D Company10% Financial Services Firm9% Healthcare Company8% |
Find out what your peers are saying about TeamViewer, Microsoft, ConnectWise and others in Virtual Meetings. Updated: September 2019.
366,918 professionals have used our research since 2012.
See also GoToMeeting Reviews, TeamViewer Reviews, and our list of Best Virtual Meetings Companies.
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