GoToMeeting Reviews

GoToMeeting is the #5 ranked solution of our top Virtual Meetings tools. It's rated 4.0 out of 5 stars, and is most commonly compared to Skype for Business - GoToMeeting vs Skype for Business

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Jacky Hood
Real User
CEO at FieldDay Solutions, Inc.
Jul 18 2020

What is most valuable?

The price is very good if you get 150 users. It used to be owned by Citrix, and they sold it off to LogMeIn. LogMeIn increased the number of users, first from 25 to 50, and then to 150, and they didn't raise the price. They now have a… more »

What needs improvement?

The new version crashes my ISP. I don't like the new version. I hope they continue to support the Classic version. I didn't like the fact that LogMeIn tried to make their new version look like Zoom. The feature in the Classic version… more »

What's my experience with pricing, setup cost, and licensing?

You can get free subscriptions. I have a paid subscription. The CEO has a paid subscription, but we can't afford to buy GoTomeeting for every person. They get the free ones instead. There's some limitations on those, and all these other… more »

Which solution did I use previously and why did I switch?

Many years ago, I used WebEx. It used to be the only solution in town. Then, when Zoom first came out almost 20 years ago, we were using some community college tools, including a tool called Illuminate and another called CCC Confer. Zoom… more »

What other advice do I have?

I use the solution every day, two or three times a day. We also use GoToWebinar as well, which is their webinar product. GTM has two versions available. One is called New GoToMeeting, and one is called Classic. I prefer Classic. When I'm… more »
Paul Singh
Real User
Manager ICT at a local government with 501-1,000 employees
Jun 02 2020

What needs improvement?

When we bought it, it worked perfectly fine for us. We didn't have any fancy features that we required. Currently, it runs the meeting well. We can hear and see the other side. We can share screens. So there are no issues. Some improvements that i would like to see in the future is if they can measure or capture latency in the conferencing sessions and probably a small graphical interface that… more »

Which solution did I use previously and why did I switch?

We also used Skype and TeamViewer. I think Skype was a slightly heavier application compared to GoToMeeting was much smoother. I haven't used Skype for a long time. I wouldn't know if Skype has improved. It worked definitely fine for us. It did what it was supposed to do.

What other advice do I have?

GoToMeeting does simple video conferencing and has meetings set in two or three conferencing groups. Those types of meetings go perfectly fine. But if somebody is planning to intensively use it daily and their user requirement is a lot more than what I've experienced, I would suggest do a trial for a month or so and make the most out of it in order to see what the traffic is like and how it… more »
Learn what your peers think about GoToMeeting. Get advice and tips from experienced pros sharing their opinions. Updated: July 2020.
438,441 professionals have used our research since 2012.
Jnanakumari Sadasivam
Real User
IT Executive at Ls Advisors
May 31 2020

What is most valuable?

I think all the features are very useful, especially the rooms features and we present with screen sharing. Instead of organizing conferences, we are able to do that online. This has been saving us from spending on travel. From the beginning of this year, because of GoToMeeting, I have canceled I think three or four business trips. Normally, we do spend a lot on travel in the office. But while my… more »

What needs improvement?

I don't know whether it is an issue or not but my boss was asking me if person one is in one room, and another person wanted to use another room at the same time, I don't know whether it is possible. Normally, I don't use that feature as much as my boss does. He was saying that we have to see about that feature, if there's a possibility to use two rooms at the same time, with two staff members… more »

What other advice do I have?

I would rate it a nine out of ten. I would like for them to incorporate a whiteboard feature. With Teams, while doing a presentation, and while discussing with clients, sometimes we do use that option. And on Teams I can see that this feature is there.
Real User
Senior Program Manager at a consultancy with 51-200 employees
Apr 23 2020

What is most valuable?

The most important feature for me was the iPhone app.

What needs improvement?

GoToMeeting is too slow, which is why we no longer use it. I don't like the fact that you have to enter your password every time you use it. My phone is my phone and it should assume that it is me using it when a call comes in. It should be… more »

Which solution did I use previously and why did I switch?

Prior to GoToMeeting, I used Webex and Zoom. I also have experience with Google Hangouts. With Google Hangouts, I have the same problem with the speed of the connection slowing down too much when we are sharing screens.

What other advice do I have?

GoToMeeting is a nice program and they have a lot of features. I would rate this solution a seven out of ten.

Which other solutions did I evaluate?

GoToMeeting was too slow, so our company has changed to Zoom. With Zoom, we don't have as much trouble with the connection speed slowing down when we are sharing screens.
Jean-Marc ANDRE
Real User
Owner at UNIWAN.BE SPRL
Mar 31 2020

What is most valuable?

The key advantage of GoToMeeting is the ability to use it without installing anything.

What needs improvement?

The enrolment for a non-IT user should be easier. It should be simplified for non-IT users.

What other advice do I have?

My advice to someone implementing this solution is to have a good camera and microphone. I would recommend Zoom as opposed to GoToMeeting. Zoom has a new feature that offers the ability to change the background. You can hide what's behind your chair. It's useful to have the ability to change the background of your video. Zoom has the ability to change your background to whatever you want, even the… more »
Real User
General Manager at a comms service provider with 51-200 employees
May 01 2020

What is most valuable?

I like GoToMeeting because it is lighter than other solutions, such as Webex. There is less delay during meetings. The interface is simple to use.

What needs improvement?

The interface is a little outdated and could be better. In some ways, it could be more intuitive.

Which solution did I use previously and why did I switch?

I am currently using Zoom, Webex, and GoToMeeting. Feature-wise, there is not much difference between GoToMeeting and Webex. However, Webex is a little bit heavier and slower at times.

What other advice do I have?

In general, I find GoToMeeting very simple and easy to use. If somebody is not satisfied with Zoom or Webex then I would recommend that they try this product. It is a good alternative. I would rate this solution a nine out of ten.
AbdAllah Marrouche
Real User
IT Manager at Capital Guidance
Apr 16 2020

What is most valuable?

The most valuable feature is the dial-in capability.

What needs improvement?

Manageability needs to be improved.

What's my experience with pricing, setup cost, and licensing?

I purchased ten licenses for GoToMeeting. It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better.

Which solution did I use previously and why did I switch?

I have used Zoom with one of my clients and I also use Microsoft Teams. If Microsoft Teams had dial-in capability then I would use it instead, rather than paying extra for GoToMeeting.

What other advice do I have?

Overall, this solution is very good. Only the management and pricing are in need of improvement. I would rate this solution a nine out of ten.
Real User
Director - Global Delivery at a tech services company with 201-500 employees
May 19 2020

What is most valuable?

The most valuable feature is that it is lightweight. There is no lagging and the meeting interaction is seamless. The whiteboard for taking notes is a good feature.

What needs improvement?

I would like to see better support for mobile devices. The limit size of meetings should be increased from 10 people to 25. Integration with Google Docs would be a useful addition.

What's my experience with pricing, setup cost, and licensing?

GoToMeeting is a little bit expensive compared to other products.

Which solution did I use previously and why did I switch?

I have used multiple applications for meetings and video conferencing, including Microsoft Teams and Zoom.

What other advice do I have?

In summary, I find that GoToMeeting is a good product. I would rate this solution an eight out of ten.
See 4 More GoToMeeting Reviews

What is GoToMeeting?

GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.

GoToMeeting customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire

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