What is our primary use case?
The use case is mainly PC and laptop support for our internal staff, where TeamViewer is distributed locally through Group Policy. Occasionally, we will use it to assist clients having trouble with our services, and in those cases, we will send them a customized linked invitation through TeamViewer.Pros and Cons
- "It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
- "Some of the additional features, like the meeting stuff, is making it too cluttered."
What other advice do I have?
Originally, the initial knee jerk reaction is if there is trouble, you run over there to help. That was almost an expectation of the users too. You have to change the culture a little. Once you have the hang of it, you realize how much more quickly and effective you are in providing support than the way you used to do it. Breaking old habits to become more effective was something that many of us had to learn in the very beginning because we were not used to being remote. Now, it's still personal, but in a different way. Set up your platforms where you have it all deployed completely, so people…