GoToMeeting Competitors and Alternatives

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Anonymous User
Real User
Technical Support Specialist at a tech company with 501-1,000 employees
Mar 21 2017

What is most valuable?

* The ability to remotely access a customer’s computer, especially with unattended access granted. * I have time to dig through configuration files and logs to analyze issues... more»

How has it helped my organization?

I use it all the time so I can see the customer issues and interact with them live. This is opposed to being sent screenshots and having to describe to someone how to gain super... more»

What needs improvement?

I had an issue recently where my mouse clicks weren’t being registered. I had to ask the customer to click on the things I needed.

What other advice do I have?

It’s pretty dependable and very easy to use. I would recommend it to any IT professional who needs remote access to customer computers.

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