Compare Hyland OnBase vs. IBM FileNet

Cancel
You must select at least 2 products to compare!
Hyland OnBase Logo
4,141 views|3,066 comparisons
IBM FileNet Logo
12,421 views|6,156 comparisons
Most Helpful Review
Use Hyland OnBase? Share your opinion.
Find out what your peers are saying about Microsoft, IBM, Box and others in Enterprise Content Management. Updated: December 2020.
454,950 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

More Hyland OnBase Pros »

"The features that I have found most valuable include the Data Capture and Case Manager features.""The most valuable features for us are Wex (Watson) for search, Datacap for OCR/ICR, and Automation Anywhere for RPA.""The key way that this product has improved the way that that our business functions is by its stability. Its ability to remain up despite other pressures, its consistency, and lack of downtime are really the greatest things that it brings.""We shred all our paper and no longer need the cabinet space. We used to have about six to 12 inches of cabinet space per customer, which is now gone.""There is a high degree of usability with this solution. It is highly compatible with our clients' and customers' work environments, making it easy to deploy and implement.""The most valuable feature is the way in which it enables clients and customers to quickly access the content and information that they use for everyday functions.""We have made our service routes more efficient, as far as moving work through the system and being able to react to customer situations and needs better by improving things, such as, address and beneficiary changes. I know that we have definitely made improvements in the process.""We have probably cut out at least 40 percent of what the work process was by easing out that whole distribution of paper."

More IBM FileNet Pros »

Cons
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

More Hyland OnBase Cons »

"Simplifying both training and maintenance would be an improvement.""The only downside is that it takes a dedicated staff to maintain it and the learning curve is pretty steep.""This solution could be improved with the ability to present the file system from FileNet.""It is ability to display legacy content needs improvement.""I would like to have more governance features with more supervisory layers.""It would be nice to have additional integration features, which could be integration with IoOT-based products and solutions that also have automation requirements on the IOT side. Anything can be integrated from a Gateway or API perspective would be a plus.""If I had a concern, it would be that we are sometimes not getting to the root cause of the issues from a technical standpoint as quickly as we should. For the most part, it's good. However, when things get a bit dicey with more involved issues, we have had some delays in getting feedback. If I had a concern, it's around the technical support and their responses in regards to things like root cause analysis.""I know it took them seven months to convert, so the initial setup was, probably to some degree, complex."

More IBM FileNet Cons »

Pricing and Cost Advice
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

More Hyland OnBase Pricing and Cost Advice »

"1. It will be more expensive than estimated to setup. 2. You will need to double the staff while you are running the old system and installing the new system. 3. Depending on the number of documents to be migrated, make sure you understand the potentially massive amount of time and effort required to migrate the existing content to the new platform.""The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year.""Talking about the cost is difficult because IBM has offers that combine different products, and each of these offers has different types of licensing. IBM also has a policy that the actual price for a given customer may be very different from the stated book price. It's hard to say whether it's expensive or not.""My customers have seen ROI. There have been productivity gains, time savings gains, and things that they have been doing much more efficiently in a more modern way than they were before.""It has reduced operating costs by reducing the amount of manual work needed.""We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency.""The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do.""Yearly, we pay for the maintenance, which is $20,000."

More IBM FileNet Pricing and Cost Advice »

report
Use our free recommendation engine to learn which Enterprise Content Management solutions are best for your needs.
454,950 professionals have used our research since 2012.
Questions from the Community
Ask a question

Earn 20 points

Top Answer: If you are comparing the products, then it's important to look into your requirements outside the product. From the comparison point of view, we have worked with EverTeam which is SharePoint based… more »
Top Answer: I like the security and also the configuration. It is easy to configure and most of our business use cases have everything just with the configuration itself.
Top Answer: Developers like us have an upgraded interface. That interface does not work in the process that we have today. It hangs and is not user-friendly.
Ranking
Views
4,141
Comparisons
3,066
Reviews
0
Average Words per Review
0
Rating
N/A
Views
12,421
Comparisons
6,156
Reviews
31
Average Words per Review
773
Rating
8.3
Popular Comparisons
Compared 16% of the time.
Compared 9% of the time.
Compared 23% of the time.
Compared 17% of the time.
Compared 10% of the time.
Compared 5% of the time.
Also Known As
OnBase
Learn
Hyland
IBM
Overview
OnBase enterprise content management software combines integrated document management, business process management and records management in a single application. Whether deployed as a hosted or premises-based solution, OnBase allows organizations to automate business processes and reduce the time and cost of performing important business functions through the management and control of content.

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

Offer
Learn more about Hyland OnBase
Learn more about IBM FileNet
Sample Customers
Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University HospitalSuncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.
Top Industries
VISITORS READING REVIEWS
Computer Software Company31%
Comms Service Provider8%
Government7%
Healthcare Company5%
REVIEWERS
Financial Services Firm34%
Insurance Company17%
Healthcare Company11%
Comms Service Provider8%
VISITORS READING REVIEWS
Computer Software Company36%
Comms Service Provider16%
Insurance Company8%
Financial Services Firm7%
Company Size
No Data Available
REVIEWERS
Small Business23%
Midsize Enterprise12%
Large Enterprise65%
Find out what your peers are saying about Microsoft, IBM, Box and others in Enterprise Content Management. Updated: December 2020.
454,950 professionals have used our research since 2012.

Hyland OnBase is ranked 12th in Enterprise Content Management with 1 review while IBM FileNet is ranked 2nd in Enterprise Content Management with 31 reviews. Hyland OnBase is rated 0.0, while IBM FileNet is rated 8.2. The top reviewer of Hyland OnBase writes "A remarkable all-in-one platform with amazing stability and scalability and good technical support". On the other hand, the top reviewer of IBM FileNet writes "Easy to integrate, and enables our clients to guarantee compliance". Hyland OnBase is most compared with SharePoint, OpenText Content Suite Platform, Hyland Perceptive Content, Alfresco and OpenText Documentum, whereas IBM FileNet is most compared with SharePoint, IBM ECM, OpenText Content Suite Platform, OpenText Documentum and Box.

See our list of best Enterprise Content Management vendors.

We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.