Compare Microsoft Azure App Service vs. ServiceNow

Microsoft Azure App Service is ranked 16th in Rapid Application Development Software with 4 reviews while ServiceNow is ranked 1st in Rapid Application Development Software with 20 reviews. Microsoft Azure App Service is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of Microsoft Azure App Service writes "It saves us time and money and installation is really easy". On the other hand, the top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". Microsoft Azure App Service is most compared with Oracle Application Express (APEX), Adobe ColdFusion and Microsoft PowerApps, whereas ServiceNow is most compared with BMC Helix ITSM, Appian and Pega BPM. See our Microsoft Azure App Service vs. ServiceNow report.
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Most Helpful Review
Find out what your peers are saying about Microsoft Azure App Service vs. ServiceNow and other solutions. Updated: March 2020.
407,401 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
Overall, all of the features are very good.The product is scalable.The program is stable and we've had no technical issues so far.It's very easy to use. That's one of the advantages for the business, that you don't need to struggle to configure your website and your app service. Microsoft made sure to make it stable and very easy to configure.

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The most valuable feature is that this is a Cloud solution.This solution is a single-storage for our user community to submit help desk tickets.Easy to integrate with third-party applications.In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it.HR Case Management and Customer Service Management are two of the key areas which clients are using.Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device.I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy.Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow.

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Cons
I am new to the intervention and I find it difficult to find my way around the user interface. I have my own learning tool. However, it could be simpler for new users.The solution is quite expensive. If you need more features, you need to pay for them.I would like to see faster adoption and templates that we can use.Sometimes we face problems, but those are technical problems in Microsoft, bugs or something doesn't work as expected, but that's normal.

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Transparency in the pricing model needs to be improved.I do not like the user interface.It's missing monitoring capabilities.For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration.HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module.Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential.The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding...When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user.

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Pricing and Cost Advice
Azure doesn't cost as much as other services.

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The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.

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Ranking
Views
1,029
Comparisons
739
Reviews
4
Average Words per Review
496
Avg. Rating
8.0
Views
52,530
Comparisons
31,115
Reviews
20
Average Words per Review
623
Avg. Rating
8.3
Top Comparisons
Compared 20% of the time.
Compared 6% of the time.
Compared 5% of the time.
Also Known As
Azure App Service
Learn
Microsoft
ServiceNow
Overview

Azure App Service Web Apps (or just Web Apps) is a service for hosting web applications, REST APIs, and mobile back ends. You can develop in your favorite language, be it .NET, .NET Core, Java, Ruby, Node.js, PHP, or Python. Applications run and scale with ease on Windows-based environments.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about Microsoft Azure App Service
Learn more about ServiceNow
Sample Customers
Real Madrid, Absolut, AccuWeather, Heineken, NBC News, ParamountAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
No Data Available
REVIEWERS
Healthcare Company14%
Financial Services Firm14%
Insurance Company10%
University9%
VISITORS READING REVIEWS
Software R&D Company40%
Comms Service Provider11%
Government8%
Financial Services Firm4%
Company Size
No Data Available
REVIEWERS
Small Business15%
Midsize Enterprise13%
Large Enterprise72%
VISITORS READING REVIEWS
Small Business22%
Midsize Enterprise7%
Large Enterprise71%
Find out what your peers are saying about Microsoft Azure App Service vs. ServiceNow and other solutions. Updated: March 2020.
407,401 professionals have used our research since 2012.
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