Compare Microsoft Azure App Service vs. ServiceNow

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Most Helpful Review
Find out what your peers are saying about Microsoft Azure App Service vs. ServiceNow and other solutions. Updated: January 2021.
464,857 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"It's very easy to use. That's one of the advantages for the business, that you don't need to struggle to configure your website and your app service. Microsoft made sure to make it stable and very easy to configure.""The program is stable and we've had no technical issues so far.""The product is scalable.""Overall, all of the features are very good.""Azure data factory is a good tool.""It's a platform as a service, so we don't have to manage the infrastructure to hold the websites.""Debugging using Application Insights is a valuable feature."

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"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it.""Easy to integrate with third-party applications.""This solution is a single-storage for our user community to submit help desk tickets.""The most valuable feature is that this is a Cloud solution.""ServiceNow was the first true enterprise to service management platform.""The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks.""It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents.""I have found that sorting and grouping functions are particularly useful."

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Cons
"Sometimes we face problems, but those are technical problems in Microsoft, bugs or something doesn't work as expected, but that's normal.""I would like to see faster adoption and templates that we can use.""The solution is quite expensive. If you need more features, you need to pay for them.""I am new to the intervention and I find it difficult to find my way around the user interface. I have my own learning tool. However, it could be simpler for new users.""Lacking somewhat in template data flows.""The solution needs better integration capabilities on the network side.""Initially, there were some rare instances when the server went down because it was deployed on Linux."

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"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration.""It's missing monitoring capabilities.""I do not like the user interface.""Transparency in the pricing model needs to be improved.""Service mapping could be less complicated.""The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations.""There should be fewer clicks and faster integrations between solutions.""Creating service catalog forms could be made easier."

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Pricing and Cost Advice
"Azure doesn't cost as much as other services.""Less than USD $100 per month.""We have no complaints about the pricing."

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"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.""The mandatory minimum is US$ 20,000 for licensing.""The licenses are expensive.""The setup cost is high compared to others, especially when the scope is not fixed.""I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.""$230 per user.""It is very expensive because it is a big organization. You have to pay for additional things.""ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."

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Questions from the Community
Top Answer: Overall, all of the features are very good.
Top Answer: It's too early to really say what features are lacking at this point. I am new to the intervention and I find it difficult to find my way around the user interface. I have my own learning tool… more »
Top Answer: The primary use case has been pretty vague so far. Right now, my scope is on DevOps. I'm looking at it from the point of view of having a DevOps platform. We already have a team foundation server and… more »
Top Answer: : There is several difference between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
Top Answer: In that regard, the major incident management gives service organisations and customers the opportunity the focus on restoring the functionality asap without getting lost in sidetracking possible… more »
Ranking
Views
3,279
Comparisons
2,445
Reviews
7
Average Words per Review
520
Rating
8.4
Views
55,692
Comparisons
33,341
Reviews
25
Average Words per Review
508
Rating
7.8
Popular Comparisons
Also Known As
Azure App Service
Learn More
Overview

Azure App Service Web Apps (or just Web Apps) is a service for hosting web applications, REST APIs, and mobile back ends. You can develop in your favorite language, be it .NET, .NET Core, Java, Ruby, Node.js, PHP, or Python. Applications run and scale with ease on Windows-based environments.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about Microsoft Azure App Service
Learn more about ServiceNow
Sample Customers
Real Madrid, Absolut, AccuWeather, Heineken, NBC News, Paramount
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Top Industries
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider18%
Government7%
Manufacturing Company5%
REVIEWERS
Financial Services Firm18%
Healthcare Company14%
Manufacturing Company11%
Computer Software Company9%
VISITORS READING REVIEWS
Computer Software Company36%
Comms Service Provider14%
Government7%
Financial Services Firm5%
Company Size
REVIEWERS
Small Business38%
Large Enterprise63%
REVIEWERS
Small Business20%
Midsize Enterprise12%
Large Enterprise69%
VISITORS READING REVIEWS
Small Business13%
Midsize Enterprise8%
Large Enterprise79%
Find out what your peers are saying about Microsoft Azure App Service vs. ServiceNow and other solutions. Updated: January 2021.
464,857 professionals have used our research since 2012.

Microsoft Azure App Service is ranked 10th in Rapid Application Development Software with 7 reviews while ServiceNow is ranked 1st in Rapid Application Development Software with 25 reviews. Microsoft Azure App Service is rated 8.4, while ServiceNow is rated 7.8. The top reviewer of Microsoft Azure App Service writes "It saves us time and money and installation is really easy". On the other hand, the top reviewer of ServiceNow writes "We are able to significantly leverage the widget concept in the Service Portal". Microsoft Azure App Service is most compared with Microsoft PowerApps, Oracle Application Express (APEX), Adobe ColdFusion, Pega BPM and HCL Domino, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, JIRA Service Desk, Appian and PagerDuty. See our Microsoft Azure App Service vs. ServiceNow report.

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We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.