Anonymous UserTechnical Architect at a construction company
Anonymous UserDelivery Lead, Enterprise at a wholesaler/distributor
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"It's very easy to use. That's one of the advantages for the business, that you don't need to struggle to configure your website and your app service. Microsoft made sure to make it stable and very easy to configure."
"The program is stable and we've had no technical issues so far."
"The product is scalable."
"Overall, all of the features are very good."
"Azure data factory is a good tool."
"It's a platform as a service, so we don't have to manage the infrastructure to hold the websites."
"Debugging using Application Insights is a valuable feature."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"Easy to integrate with third-party applications."
"This solution is a single-storage for our user community to submit help desk tickets."
"The most valuable feature is that this is a Cloud solution."
"ServiceNow was the first true enterprise to service management platform."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"I have found that sorting and grouping functions are particularly useful."
"Sometimes we face problems, but those are technical problems in Microsoft, bugs or something doesn't work as expected, but that's normal."
"I would like to see faster adoption and templates that we can use."
"The solution is quite expensive. If you need more features, you need to pay for them."
"I am new to the intervention and I find it difficult to find my way around the user interface. I have my own learning tool. However, it could be simpler for new users."
"Lacking somewhat in template data flows."
"The solution needs better integration capabilities on the network side."
"Initially, there were some rare instances when the server went down because it was deployed on Linux."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
"It's missing monitoring capabilities."
"I do not like the user interface."
"Transparency in the pricing model needs to be improved."
"Service mapping could be less complicated."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
"There should be fewer clicks and faster integrations between solutions."
"Creating service catalog forms could be made easier."
"Azure doesn't cost as much as other services."
"Less than USD $100 per month."
"We have no complaints about the pricing."
"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."
"The mandatory minimum is US$ 20,000 for licensing."
"The licenses are expensive."
"The setup cost is high compared to others, especially when the scope is not fixed."
"I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."
"$230 per user."
"It is very expensive because it is a big organization. You have to pay for additional things."
"ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."
Azure App Service Web Apps (or just Web Apps) is a service for hosting web applications, REST APIs, and mobile back ends. You can develop in your favorite language, be it .NET, .NET Core, Java, Ruby, Node.js, PHP, or Python. Applications run and scale with ease on Windows-based environments.
Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)
Microsoft Azure App Service is ranked 10th in Rapid Application Development Software with 7 reviews while ServiceNow is ranked 1st in Rapid Application Development Software with 25 reviews. Microsoft Azure App Service is rated 8.4, while ServiceNow is rated 7.8. The top reviewer of Microsoft Azure App Service writes "It saves us time and money and installation is really easy". On the other hand, the top reviewer of ServiceNow writes "We are able to significantly leverage the widget concept in the Service Portal". Microsoft Azure App Service is most compared with Microsoft PowerApps, Oracle Application Express (APEX), Adobe ColdFusion, Pega BPM and HCL Domino, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, JIRA Service Desk, Appian and PagerDuty. See our Microsoft Azure App Service vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.