We performed a comparison between Microsoft Azure App Service and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I've used Microsoft Azure App Service quite a lot, and what I like best about it is that it's a serverless HAM, which is a feature that can run a function, a single function, but faster and more frequently without needing any other assistance. This has been what I found most valuable in Microsoft Azure App Service, the serverless option that's very easy to utilize, and you only need a minimal setup to use this and to enjoy the functionalities required, so the solution gives me a lot of comfort whenever I'm using it."
"It is the best because it's easy to use, and there's a plan for every type of workload."
"The most valuable features of this solution are the easy deployment, the scalability, and the Azure maintenance."
"The feature I find most valuable is the 'Diagnose and Solve problem' function. This not only allows us to fix a problem, but also to generate analytics on why the issue occurred."
"Overall, all of the features are very good."
"The Logic Apps and Azure functions are very robust."
"The solution can scale."
"It allows you to host your App Service on Azure and provides the ability to bypass online."
"This solution is a single-storage for our user community to submit help desk tickets."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."
"ServiceNow provides quite good insights about what is happening in the organization."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"In terms of improvement, the technical support could be better."
"Microsoft Azure App Service needs some improvement in the scaling area."
"I would like to see some significant improvement in the technical support provision for this solution."
"Sometimes customer service and support can be challenging."
"The outbound connectivity is not great."
"The logging and monitoring could improve in Microsoft Azure App Service."
"The setup is complex if you have no experience."
"If you are not using the product properly, then it can cost you a lot of money. Hence, you need to make sure that you choose the services wisely. You need to make sure that you have a budget and have some alerts associated with it. The tool's cost can easily go high if you don't consider these things properly. You need to review your existing subscription."
"The interface requires an upgrade."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"Their cloud management is also not that great compared to other products."
"Licensing costs are very high."
"The ability to embed help information onto the screens."
"Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
Microsoft Azure App Service is ranked 8th in Rapid Application Development Software with 38 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Microsoft Azure App Service is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Microsoft Azure App Service writes "A solution with great server management and helps improve performance". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Microsoft Azure App Service is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Pega BPM, Appian and ServiceNow Now Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Microsoft Azure App Service vs. ServiceNow report.
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