We compared Monday.com and SAP CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities. SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP.
Room for Improvement: Monday.com users want additional automation rules and better integration with third-party apps. SAP CRM needs improvements in its mobile interface, data visibility, and integration.
Service and Support: Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support. SAP CRM's customer service and support have received mixed feedback.
Ease of Deployment: Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging. The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team.
Pricing: Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable. SAP CRM is seen as costly, and some users have said it isn’t worth the money.
ROI: Monday.com customers have reported increased productivity and more efficient task completion. Some reviewers have reported that they realized an ROI from SAP CRM within three to five years.
Comparison Results: Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications. SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy.
"Since I'm using it for a variety of purposes, not just project management, I can customize boards and workspaces based on the needs of that particular workflow."
"The team follow-up is really easy to do with just one click."
"The board function allows you to create a digitized to-do list."
"Since Monday is so flexible, it allows us to maintain projects in our own way."
"Guest access for the client significantly increases their loyalty and understanding of the value of what we do for them."
"It keeps everyone on the same page and gives us a way to streamline our projects and client communication."
"Being able to customize the boards to our needs as a dance studio with a smaller staff team has been very helpful."
"I love how I can customize so many items on the boards to fit my exact needs."
"SAP CRM is very fast, providing accurate information and good results."
"The solution is stable."
"It provides innovative ideas for implementation."
"We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling."
"The user interface is excellent."
"We use SAP CRM for customer service improvement. The main idea is to make sure our team has the right information when talking to customers. This helps them process things like price approvals for quotes faster. The goal is to make the product more efficient, and faster, and, in the end, provide better customer service."
"The solution's contract management and product hierarchy features of SAP CRM are the most beneficial for our business operations."
"The solution assists us in identifying what to send, what to offer, and what customers are buying."
"I'd like to see more integration with outside software such as social media publishing sites and cloud services."
"The export options are also not yet flexible and comprehensive enough."
"There are occasional glitches in the system that cause the website to be down temporarily."
"It would be nice to have more customization around the documents, such as different title headings, fonts, etc."
"I would really like to see the reporting functionality updated."
"The only issue we have now is that Monday sometimes crashes and does not recognize a change we make."
"The system could collate information from other boards easier."
"I wish there were better notifications and dashboard views with analytics around the status of projects, etc."
"The integration of SAP CRM with the SAP platform is relatively easier as compared to any other third-party product. If you go for any other third-party product, you will have a lot of challenges in terms of integration."
"The implementation and integrations could be better. After we went into the production environment, we had some issues. Most of them were with the ERP integration. Many other issues were around the client's integrations between the ERP and CRM platforms. It could be more user-friendly. It wasn't very user-friendly initially, but now it's easier for them to use. Now, the users can use that platform better than at the beginning. We would like to see reports with more analytic features and artificial intelligence in the next release. For example, show more metrics and KPIs and more dynamic dashboards. Because the platform has some models, but it's not easy to use. It's a little complex."
"There are quite a lot of missing parts in SAP CRM, which is why we do a lot of customization. Not everything is there, and some things need custom coding to cater to specific needs. It is not a plug-and-play solution with standard features, and we have to customize quite a lot."
"SAP CRM could improve by being easier to use and customer-friendly."
"Our users are using it primarily from their laptop browser and very few are using it on their mobile because the mobile is not that user-friendly."
"In the future, machine learning and artificial intelligence functionality need to be included."
"We would like the coding system within this solution to be more straightforward when carrying out general entry tasks."
"When features do get added, we would like the product to notify us in a timely way."
monday.com is ranked 1st in CRM with 222 reviews while SAP CRM is ranked 4th in CRM with 38 reviews. monday.com is rated 9.4, while SAP CRM is rated 7.6. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Smartsheet, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and SAP Marketing Cloud. See our SAP CRM vs. monday.com report.
See our list of best CRM vendors, best Marketing Management vendors, and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
