We performed a comparison between OpenText 360 for SharePoint and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have manual processes, so the workflow enables us to automate a number of these processes."
"This solution has good connection and we do not need to migrate everything in order to protect the repository."
"The fact that you can see and create something that fits your business is the most valuable thing in this platform. It is a customizable product, so it fits your needs."
"The most valuable feature of OpenText 360 for SharePoint is its performance. The solution is one of the best in the market if you search the internet."
"OpenText 360's best features are platform independence and its performance when searching large numbers of documents."
"The most valuable features are collaboration, traceability, retention of documents, and search."
"It's all now on cloud subscription, so you can use all the features without worrying about making the system updates patches."
"The collaborative environment for long-term archival or record management is great."
"The case management is great."
"In general, we use web services to integrate this solution with our other tools. It is the main approach we use with this solution and it integrates with all tools that we need. If you want to integrate with other solutions such ThreatFire or similar, it is possible as well."
"Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support."
"The most valuable features are case management and integration services."
"It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly."
"This solution is useful for business process management if you have any banking solutions or need to manage a process."
"There are a lot of frameworks in the product. I use Pega PRPC the most."
"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."
"The user interface could definitely be improved."
"An area for improvement would be how the platform handles large volumes of documents. It also doesn't provide a very good, robust backup and restore capacity. In the next release, I would like the search technology to be improved."
"I would like for there to be even more integrations in the next release and I believe that the price could go down a bit."
"They need to come with more out of the box solutions, rather than depending on customers to develop them."
"They are not going for any add-ons right now. It's the same version we are still using and there is no plan of upgrading and/or creating any add-ons at all."
"We have a very good time to market tool, and the development platform should be made user-friendly. Mostly, it's just support."
"If I have to really create an internal knowledge management portal, if I have to compare SharePoint and WordPress, WordPress is far, far better in regard to the SharePoint option."
"OpenText 360 is generally stable, though there are sometimes issues with document size or format."
"Its implementation in the public sector was a bit complex."
"The pricing model needs to be improved. Right now, it's too expensive."
"Pega BPM's documentation should be improved, especially for freshers or new trainees."
"One of the areas of this solution that could be improved would be to advance the low code features of the application itself. We would also like to use the same platform to build any application, even if it is not necessarily defined as a functionality needed by a BPM."
"The cost of licensing could be improved."
"Pega's technical support could be better."
"The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother."
"I believe that Pega's strategy when it comes to the UX part is not that great currently as compared to the other emerging BPM tools in the market."
OpenText 360 for SharePoint is ranked 15th in Business Process Management (BPM) with 12 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 55 reviews. OpenText 360 for SharePoint is rated 8.4, while Pega BPM is rated 8.2. The top reviewer of OpenText 360 for SharePoint writes "A great, collaborative environment with scalability for many products". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". OpenText 360 for SharePoint is most compared with Apache Airflow, IBM BPM, Bizagi, Adobe Experience Manager (AEM) Forms and Camunda, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM. See our OpenText 360 for SharePoint vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors.
We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
