OpenText Process 360 Software Reviews

How has it helped my organization?

OpenText Process 360 has our systems up and running, at least going forward. It's modular and has more features than other products from a financial point of view.

What needs improvement?

They need better solutions for common functionalities, like every week related activities, and customer support. They need to come with more out of the box solutions, rather than depending on customers to develop them. I like SharePoint… more»

What's my experience with pricing, setup cost, and licensing?

OpenText Process 360 is costly compared to SharePoint. There is a very costly investment required to license the product. I don't want to spend a lot on user licenses. The integration with OpenText Process was very complicated on licensing… more»

Which solution did I use previously and why did I switch?

We were using SharePoint. There is another tool for the workflow on top of SharePoint. It's similar to Flex. It was okay, but we moved our enterprise content solution to OpenText. We find it is efficient to have the same solution from the… more»

What other advice do I have?

My advice to someone considering this solution is that before looking into the technology solution, understand what your business requirement is. Try to optimize the business process service before you go for automation and spending too… more»

How has it helped my organization?

We have manual processes, so the workflow enables us to automate a number of these processes. Internally, when a customer comes into a bank, we can onboard him onto our internet banking platform to receive a debit card and a credit card. We… more»

What needs improvement?

We have a very good time to market tool, and the development platform should be made user-friendly. Mostly, it's just support. The support is being provided by the vendor whenever there are issues, it should be at a very high level. In a… more»

Which solution did I use previously and why did I switch?

We had many manual processes and we needed to look for a tool to automate those processes. That is why we moved to using BPM tools.

What other advice do I have?

Up until now, it has served its purpose. As we moved in these times, the demand gets bigger, and we need faster things with quicker support and implementation. Most important criteria when selecting a vendor: * Product features * Terms of… more»

Which other solutions did I evaluate?

We are currently comparing two other BPM tool: Appian and Camunda.

What is most valuable?

In terms of its most valuable features, this solution, in general, will provide all you need and it's very convenient to use. We can share our details with collaborative platforms. We can give access to users. It's pretty flexible.

What needs improvement?

We are an information solutions company. We need a platform where we can connect all the videos through SharePoints and input and export through that. They are not going for any add-ons right now. It's the same version we are still using and there is no plan of upgrading and/or creating any add-ons at all.

What other advice do I have?

I would of course rate OpenText 360 a ten on a scale of one to ten because I really like it. It's very flexible for us. Before, we were using an in-house solution, and it was very difficult to manage the servers with so many issues around that and most of the issues had to be sorted out within our company. With SharePoint, there is mostly zero downtime. Nothing wrong with that. Because of this… more»