Compare OpenText Process 360 vs. Pega BPM

OpenText Process 360 is ranked 23rd in Business Process Management with 2 reviews while Pega BPM is ranked 8th in Business Process Management with 7 reviews. OpenText Process 360 is rated 7.6, while Pega BPM is rated 9.0. The top reviewer of OpenText Process 360 writes "You can use all the features without worrying about making the system update patches, all of the issues are taken care of in the cloud version". On the other hand, the top reviewer of Pega BPM writes "Rapid renew structure allows for better implementation over other solutions and aids clients in serving their customers". OpenText Process 360 is most compared with Pega BPM, Kofax TotalAgility and K2 blackpearl, whereas Pega BPM is most compared with Camunda BPM, Appian and ServiceNow. See our OpenText Process 360 vs. Pega BPM report.
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OpenText Process 360 Logo
1,194 views|746 comparisons
Pega BPM Logo
11,351 views|8,624 comparisons
Most Helpful Review
Find out what your peers are saying about OpenText Process 360 vs. Pega BPM and other solutions. Updated: September 2019.
372,185 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
It's all now on cloud subscription, so you can use all the features without worrying about making the system updates patches.We have manual processes, so the workflow enables us to automate a number of these processes.

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The interface is quite simple and easy to use, even for beginners.The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system.Powerful, full-featured business process management with excellent supportWhile Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega.The most valuable features are case management and integration services.It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get.The user interface and the ease of developing the workflow for an application are valuable features.Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support.

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Cons
They need to come with more out of the box solutions, rather than depending on customers to develop them.We have a very good time to market tool, and the development platform should be made user-friendly. Mostly, it's just support.

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Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved.The pricing model needs to be improved. Right now, it's too expensive.Lack of stronger cloud support is somewhat inconvenient for users and implementation.What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works.The unit testing needs to improve, as well as the user interface.The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother.There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues.It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge.

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Pricing and Cost Advice
Information Not Available
May be somewhat more expensive than other solutions initially, but should have enhanced return on investment.The licensing fees are based on the number of users.They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments.They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products.

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report
Use our free recommendation engine to learn which Business Process Management solutions are best for your needs.
372,185 professionals have used our research since 2012.
Ranking
Views
1,194
Comparisons
746
Reviews
2
Average Words per Review
547
Avg. Rating
7.5
Views
11,351
Comparisons
8,624
Reviews
5
Average Words per Review
646
Avg. Rating
8.6
Top Comparisons
Compared 31% of the time.
Compared 23% of the time.
Compared 22% of the time.
Compared 11% of the time.
Also Known As
Process 360, Global 360Pegasystems, SmartBPM
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OpenText
Pega
Overview
With Process360, businesses can take advantage of enterprise process applications delivered on top of SharePoint that also leverage other Microsoft technologies for content management, collaboration, user interface design, and integrated communications.

Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.

Offer
Learn more about OpenText Process 360
Learn more about Pega BPM
Sample Customers
iTAC Software, AG Alcatel-Lucent, Pacific Life, Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Top Industries
No Data Available
VISITORS READING REVIEWS
Software R&D Company29%
Financial Services Firm15%
Comms Service Provider10%
Manufacturing Company8%
Find out what your peers are saying about OpenText Process 360 vs. Pega BPM and other solutions. Updated: September 2019.
372,185 professionals have used our research since 2012.
We monitor all Business Process Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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