OpenText Process 360 vs. Pega BPM

OpenText Process 360 is ranked 23rd in Business Process Management with 1 review vs Pega BPM which is ranked 9th in Business Process Management with 3 reviews. The top reviewer of OpenText Process 360 writes "Enables us to automate a number of processes. The development tool should be made user-friendly". The top reviewer of Pega BPM writes "User interface and ease of workflow development help cut down on dev time". OpenText Process 360 is most compared with Pega BPM, Kofax TotalAgility and K2 blackpearl. Pega BPM is most compared with Camunda BPM, Appian and IBM BPM.
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OpenText Process 360 Logo
1,533 views|765 comparisons
Pega BPM Logo
10,680 views|6,482 comparisons
Most Helpful Review
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
We have manual processes, so the workflow enables us to automate a number of these processes.

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It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get.The user interface and the ease of developing the workflow for an application are valuable features.Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support.Allowed us to develop and quickly release with confidence using cloud technologies.Fast prototyping.

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Cons
We have a very good time to market tool, and the development platform should be made user-friendly. Mostly, it's just support.

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The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother.There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues.It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge.Pega Cloud early adoption and use for cross enterprise capability was new to many. The early adoption meant version 2.0 of their cloud service may require refactoring and redesign of some services.Business specific functionality is needed.

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Pricing and Cost Advice
Information Not Available
They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments.They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products.Licensing is expensive. You need to wisely select between per user and per case.

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Ranking
Views
1,533
Comparisons
765
Reviews
1
Followers
145
Avg. Rating
7.0
Views
10,680
Comparisons
6,482
Reviews
3
Followers
382
Avg. Rating
8.7
Top Comparisons
Compared 27% of the time.
Compared 23% of the time.
Compared 18% of the time.
Compared 10% of the time.
Also Known As
Process 360, Global 360Pegasystems, SmartBPM
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OpenText
Pega
Overview
With Process360, businesses can take advantage of enterprise process applications delivered on top of SharePoint that also leverage other Microsoft technologies for content management, collaboration, user interface design, and integrated communications.

Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.

Offer
Learn more about OpenText Process 360
Learn more about Pega BPM
Sample Customers
iTAC Software, AG Alcatel-Lucent, Pacific Life, Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Top Industries
No Data Available
VISITORS READING REVIEWS
Financial Services Firm31%
Manufacturing Company20%
Comms Service Provider7%
Retailer7%
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