Compare Pega Robotic Process Automation vs. Salesforce Sales Cloud

Pega Robotic Process Automation is ranked 12th in Robotic Process Automation (RPA) with 3 reviews while Salesforce Sales Cloud is ranked 2nd in CRM Customer Engagement Centers with 2 reviews. Pega Robotic Process Automation is rated 7.6, while Salesforce Sales Cloud is rated 8.6. The top reviewer of Pega Robotic Process Automation writes "Good lookup tables and configuration tables, and can be easily updated on other machines". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Good integration and vast functionality has allowed us to consolidate solutions". Pega Robotic Process Automation is most compared with UiPath, Blue Prism and Automation Anywhere (AA), whereas Salesforce Sales Cloud is most compared with Vlocity, Pega Robotic Process Automation and Pega CRM.
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Most Helpful Review
Find out what your peers are saying about UiPath, Automation Anywhere, Blue Prism and others in Robotic Process Automation (RPA). Updated: April 2020.
407,538 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The advantage of Automation Anywhere is that you don't necessarily have to come from a programming background.We have improved on IQ Bot collectively with the normal Taskbot that we use. How it got started was that we have a lot of scanned documents to input for our solution. So, I used to get a lot of scanned documents, and extracting or reading the data from those has always been a pain area. We always used to bring a manual person in to do it. Once a manual person did that activity, it was brought into Excel where I could run the bot. With the entry of IQ Bot, it now takes care of my scanned documents, which means IQ Bot does the OCR extraction and gives my data to the Automation Anywhere Taskbot. This means no manual intervention and end-to-end bot processing, along with a happy customer at the end of the day. We provide these services to multiple clients, so we have been doing this for all of our clients.Scalability is one of the best things about most of the RPA bots. Once you create one, scalability is just about multiplying them.Bot Insights is the most valuable feature. We don't have to struggle with generating metrics around how the bots are performing. This information coming out of Automation Anywhere is useful to us because of the way the metrics are generated. It inspires confidence from our customers.It is easy to fix bug issues which you encounter in the post-production process.Sometimes the customer will not provide any data. Using Automation Anywhere, we can easily automate to capture the customer data. Then, we can use that customer data inside the Cisco Unified Wire Voice Portal.The most valuable feature is the screen recorder, which helps to automate processes easily.The most valuable features of this solution are its scalability, security using the credential vault, and ease of use for business.

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The solution's ability to create adapters quickly is its most valuable feature.The most valuable features are the loops to lookup tables to read the data.The most valuable feature of Pega Robotic Process Automation is the technique: you can create a user interface that can interact with a human being for attended robots.

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The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions.

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Cons
Because we are very new to our process, so we're still sort of working through it.I would like a couple more features where I can talk and the line comes up automatically. I can just put on a mic, like in "Ok Google". With "Ok Google", I can tell it to please open an Excel spreadsheet with the header read. If this is there, then I don't even need to sit on a computer, I can just dictate my commands and it will automatically come up.Some things that I do not see as of today are interactive chat or video interface. These are things that I will look for in future. I saw something like picture recognition, but something like a video or voice recognition is something that I'm looking for in the Automation Anywhere platform as an end user and even as a reseller.Version 11 is a bit heavy. At times, it takes a toll on the computing resources. It consumes a lot for computing power. We have seen multiple instances where computers or the client has crashed because of this particular problem. Automation Anywhere can improve this a lot.MetaBot still needs to be optimized, though Version 11.3 did integrate all the commands into it. We are not able to see all the lines of code which are executed in MetaBot.Our current version needs drag and drop, but that should be in the next release.We need more commands for PDF integration to make it more flexible.Better use case management to prevent each development from scratch would be an improvement.

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The OCR capabilities of the solution could be improved.You cannot use a two-dimensional array to read the data.Pega Robotic Process Automation can improve the OGR area. You don't have a feature to read documents in computer voices.

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The cost of this solution could be improved.

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Pricing and Cost Advice
Costs savings have been seen by employing bots for multiple shifts instead of people.If we talk about the automation RPA. it definitely has worked very well for us. I'm talking about giving good savings, about more than 180 FTE savings, after implementing more than 200 plus bots. It has worked well. As an organization, it has supported us very well, and also for our customers.It saves on the quality of work, because the quality can be bad when somebody's doing it. If a bot does the work, it's faster and comes with good quality. These are two important things along with the cost saving in the long run. That's where the value is.We have seen ROI on one of the process, but not on the other processes yet.The licensing cost is approximately $4,000 USD, which is a seed license.The certifications are free of cost.There are a lot of savings in terms of effort and time as well as costs. Automation Anywhere automates a lot of processes. It allows an organization to save the efforts of a lot people. It saves a lot of time because people can't work a whole day (24/7), but Automation Anywhere bots can.We are interested in saving manual engineer man-hours. So far, we have saved $100,000.

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Top Comparisons
Compared 53% of the time.
Compared 14% of the time.
Compared 7% of the time.
Also Known As
Automation Anywhere, Testing Anywhere, Automation Anywhere EnterprisePega RPA, OpenSpanSales Cloud, SFDC, Salesforce
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Automation Anywhere
Pega
Salesforce
Overview

Automation Anywhere is the world’s largest provider of robotics process automation (RPA) software and the pioneer of the intelligent digital workforce. Over 1600 of the world’s leading enterprises deploy 1,000,000+ bots on the Automation Anywhere platform to automate their business processes in banking, finance, insurance, technology, telco, logistics and other sectors. Automation Anywhere has a global reach with 1600 employees and 500+ global partners that deliver products and services in over 90 countries.

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

Offer
Learn more about Automation Anywhere (AA)
Learn more about Pega Robotic Process Automation
Learn more about Salesforce Sales Cloud
Sample Customers
Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest DiagnosticseBay Enterprise, M&I BankCoca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Top Industries
REVIEWERS
Financial Services Firm28%
Manufacturing Company14%
Software R&D Company11%
Pharma/Biotech Company10%
VISITORS READING REVIEWS
Software R&D Company39%
Comms Service Provider12%
Financial Services Firm9%
Media Company5%
VISITORS READING REVIEWS
Software R&D Company39%
Comms Service Provider14%
Insurance Company7%
Financial Services Firm7%
REVIEWERS
Software R&D Company17%
Comms Service Provider11%
Healthcare Company11%
Financial Services Firm11%
VISITORS READING REVIEWS
Software R&D Company46%
Comms Service Provider12%
Media Company6%
Insurance Company4%
Company Size
REVIEWERS
Small Business9%
Midsize Enterprise10%
Large Enterprise81%
VISITORS READING REVIEWS
Small Business10%
Midsize Enterprise19%
Large Enterprise72%
No Data Available
REVIEWERS
Small Business62%
Midsize Enterprise19%
Large Enterprise19%
Find out what your peers are saying about UiPath, Automation Anywhere, Blue Prism and others in Robotic Process Automation (RPA). Updated: April 2020.
407,538 professionals have used our research since 2012.
We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.