Compare Salesforce App Cloud vs. ServiceNow

Cancel
You must select at least 2 products to compare!
Salesforce App Cloud Logo
6,451 views|5,485 comparisons
ServiceNow Logo
55,609 views|32,646 comparisons
Most Helpful Review
Find out what your peers are saying about Salesforce App Cloud vs. ServiceNow and other solutions. Updated: September 2020.
441,726 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The most valuable features are quick customization, solid deployment processes, and excellent reliability.""We haven't had any issues with stability so far.""I'm not sure what the most valuable aspect of the solution is, but I can say that their finance and auditing systems are quite impressive. You can audit in different invoices right to procurement. It's all quite seamless.""Features they are integrating to the other services.""The most valuable feature is ease of use."

More Salesforce App Cloud Pros »

"I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide.""The most valuable feature is the flexibility of development for customization.""ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support.""There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic.""One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features.""It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers.""Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow.""I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy."

More ServiceNow Pros »

Cons
"The cost of data storage is an issue once the company grows.""I would like to have integration with Google.""The solution offers upgrades at a slower pace. The solution needs to keep up with competitors.""They need an easy way of getting details and then adding to it and then being able to do it in a more simplified way""The marketing automation needs improvement."

More Salesforce App Cloud Cons »

"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great.""We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need.""It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved.""There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great.""For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow.""There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon.""Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow.""The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."

More ServiceNow Cons »

Pricing and Cost Advice
"It is an expensive program."

More Salesforce App Cloud Pricing and Cost Advice »

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.""It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.""ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.""ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.""Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.""Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.""The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.""The mandatory minimum is US$ 20,000 for licensing."

More ServiceNow Pricing and Cost Advice »

report
Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.
441,726 professionals have used our research since 2012.
Questions from the Community
Top Answer: Salesforce Applications are developed in a low-code proprietary environment (i.e. a "comfortable/productive/expensive walled garden"). Cloud foundry is made to work with open-source apps/code (which… more »
Top Answer: Features they are integrating to the other services.
Top Answer: The pricing of the solution is fine. The enterprise purchase was for our entire organization.
Top Answer: BMC Helix (Remedy) is not a new product release from BMC. This is a relaunched SaaS offering from BMC under a new Package called as Helix previously known as RemedyOnDemand. Having said that, the… more »
Top Answer: Currently, we work with REMEDY in Totalsec, it is the ticketing tool that manages the Operation processes in Totalsec. We are evaluating SERVICE NOW, as we are looking for new features to control… more »
Top Answer: If you need a completed ITIL helpdesk system with Asset Management and Project Management without the hassle of having additional plug-in and can be additional costs, you might need to consider… more »
Ranking
Views
6,451
Comparisons
5,485
Reviews
5
Average Words per Review
399
Avg. Rating
8.2
Views
55,609
Comparisons
32,646
Reviews
22
Average Words per Review
687
Avg. Rating
8.3
Popular Comparisons
Compared 18% of the time.
Compared 11% of the time.
Compared 3% of the time.
Compared 15% of the time.
Compared 7% of the time.
Compared 6% of the time.
Compared 6% of the time.
Compared 5% of the time.
Also Known As
Salesforce1, Force.com, Salesforce Platform
Learn
Salesforce
ServiceNow
Overview
The Salesforce1 Platform brings together Force.com, Heroku, and ExactTarget into one family of cloud services all built API first to help deliver apps that connect products, users, and next generation experiences. Designed for scale and speed, it provides a fast way to build apps with open APIs, back-end services, integration tools, starter templates as well as powerful developer environments; there's no limit to what you can build.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about Salesforce App Cloud
Learn more about ServiceNow
Sample Customers
ADPAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Top Industries
VISITORS READING REVIEWS
Computer Software Company49%
Comms Service Provider12%
Media Company8%
K 12 Educational Company Or School4%
REVIEWERS
Financial Services Firm17%
Healthcare Company14%
Insurance Company10%
Computer Software Company8%
VISITORS READING REVIEWS
Computer Software Company42%
Comms Service Provider11%
Government8%
Media Company4%
Company Size
REVIEWERS
Small Business50%
Midsize Enterprise17%
Large Enterprise33%
REVIEWERS
Small Business16%
Midsize Enterprise12%
Large Enterprise72%
VISITORS READING REVIEWS
Small Business17%
Midsize Enterprise9%
Large Enterprise73%
Find out what your peers are saying about Salesforce App Cloud vs. ServiceNow and other solutions. Updated: September 2020.
441,726 professionals have used our research since 2012.
Salesforce App Cloud is ranked 9th in Rapid Application Development Software with 5 reviews while ServiceNow is ranked 1st in Rapid Application Development Software with 22 reviews. Salesforce App Cloud is rated 8.2, while ServiceNow is rated 8.2. The top reviewer of Salesforce App Cloud writes "Offers good integration and has good stability ". On the other hand, the top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". Salesforce App Cloud is most compared with Microsoft Azure, Amazon AWS, Microsoft PowerApps, Appian and Appium, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, JIRA Service Desk, Appian and PagerDuty. See our Salesforce App Cloud vs. ServiceNow report.

See our list of best Rapid Application Development Software vendors and best No-Code Development Platforms vendors.

We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.