Compare Salesforce App Cloud vs. ServiceNow

Salesforce App Cloud is ranked 10th in Rapid Application Development Software with 2 reviews while ServiceNow is ranked 1st in Rapid Application Development Software with 21 reviews. Salesforce App Cloud is rated 9.0, while ServiceNow is rated 8.4. The top reviewer of Salesforce App Cloud writes "A reliable solution that helps us focus on business rather than technology". On the other hand, the top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". Salesforce App Cloud is most compared with Microsoft Azure, Amazon AWS and Appian, whereas ServiceNow is most compared with BMC Helix ITSM, JIRA Service Desk and Zendesk. See our Salesforce App Cloud vs. ServiceNow report.
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Salesforce App Cloud Logo
6,244 views|5,418 comparisons
ServiceNow Logo
49,109 views|29,262 comparisons
Most Helpful Review
Find out what your peers are saying about Salesforce App Cloud vs. ServiceNow and other solutions. Updated: January 2020.
389,475 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
We haven't had any issues with stability so far.The most valuable features are quick customization, solid deployment processes, and excellent reliability.

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The most valuable feature is that this is a Cloud solution.This solution is a single-storage for our user community to submit help desk tickets.Easy to integrate with third-party applications.In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it.HR Case Management and Customer Service Management are two of the key areas which clients are using.Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device.I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy.Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow.

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Cons
I would like to have integration with Google.The cost of data storage is an issue once the company grows.

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Transparency in the pricing model needs to be improved.I do not like the user interface.It's missing monitoring capabilities.For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration.HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module.Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential.The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding...When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user.

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Pricing and Cost Advice
It is an expensive program.

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The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.It has a higher cost compared to local/regional solutions.

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Ranking
Views
6,244
Comparisons
5,418
Reviews
2
Average Words per Review
279
Avg. Rating
9.0
Views
49,109
Comparisons
29,262
Reviews
21
Average Words per Review
599
Avg. Rating
8.4
Top Comparisons
Compared 22% of the time.
Compared 8% of the time.
Compared 22% of the time.
Compared 5% of the time.
Compared 5% of the time.
Also Known As
Salesforce1, Force.com, Salesforce Platform
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Salesforce
ServiceNow
Overview
The Salesforce1 Platform brings together Force.com, Heroku, and ExactTarget into one family of cloud services all built API first to help deliver apps that connect products, users, and next generation experiences. Designed for scale and speed, it provides a fast way to build apps with open APIs, back-end services, integration tools, starter templates as well as powerful developer environments; there's no limit to what you can build.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about Salesforce App Cloud
Learn more about ServiceNow
Sample Customers
ADPAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
VISITORS READING REVIEWS
Software R&D Company32%
Comms Service Provider17%
Media Company9%
Manufacturing Company8%
REVIEWERS
Healthcare Company15%
Financial Services Firm15%
Insurance Company10%
University9%
VISITORS READING REVIEWS
Software R&D Company35%
Comms Service Provider10%
Government7%
Financial Services Firm6%
Company Size
REVIEWERS
Small Business43%
Midsize Enterprise21%
Large Enterprise36%
REVIEWERS
Small Business14%
Midsize Enterprise13%
Large Enterprise73%
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise9%
Large Enterprise73%
Find out what your peers are saying about Salesforce App Cloud vs. ServiceNow and other solutions. Updated: January 2020.
389,475 professionals have used our research since 2012.
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