We performed a comparison between Salesforce Platform and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Amazon Web Services (AWS), Oracle and others in PaaS Clouds."The scalability of the Salesforce Platform is good."
"The tool's most valuable feature is the CRM. Salesforce Platform comes with out-of-the-box capabilities."
"We haven't had any issues with stability so far."
"The most valuable feature of the solution is its overall ability to manage everything, including the sales pipeline and quick creation of sales reports."
"The most valuable feature is ease of use."
"I like it because of the fact that it lets me know what I'm working on and what I've recently worked on. It also helps me and allows me to do tracking. If I want to go out and find out how many times I've touched customers, I can find that information out. It tracks such information, and we use it. If we send any type of promotions out, it tracks who gets those promotions and how they've responded to those promotions."
"It was pretty easy to deploy."
"It works beautifully. I haven't had any errors."
"The type of customization that comes with Salesforce CRM gives me a lot of liberty and ease of access to add any information that I wish to add. For example, the name, email ID, designation, the name of the decision maker, when the client joined the company, and the amount of influence he will have on the product."
"I find the forecasting the most valuable feature. It's valuable because there are two types of forecasting, customizable and collaborative forecasting."
"It is a good platform that shows consolidation of information for our customer base."
"You can capture all the contacts that relate to an account or business, including personal details."
"The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions."
"The best features of the solution are its performance and stability."
"I like that Salesforce is ERP agnostic. In the past and at different companies, I have implemented new or replacement ERPs. It's best in class. I like that it's a SaaS. I like that it can work on any device—any Windows, Android, or Apple device."
"It is a very stable solution."
"This platform is indeed on the expensive side."
"Salesforce is incredibly slow. It was difficult to run live sales calls and leveraging Salesforce at the same time."
"An improved UX may be helpful in the solution's next release."
"The solution's UI is horrible."
"There is always room for improvement. It can be hard to learn, but when you have somebody who is experienced in this, it is like anything else. It is like Excel, you'll never know everything about Excel, but there's somebody who would possibly know. I'm sure I don't know all of the ins and outs of Salesforce."
"The initial setup process was a complex thing to do because four different organizations were working together."
"The cost of data storage is an issue once the company grows."
"It does need very specific resources to help deploy it and buy in from the users. It's one of those items it's pretty disruptive and if it's not deployed properly and if it doesn't get utilized efficiently, it won't be effective."
"We have a very broad set of products at our company. The process to get that information accurately into the Sales Cloud system could use improvement. It shouldn't take weeks of time. The process of identifying products that are being sold for forecasting purposes and sales tracking purposes is too hard."
"The licensing price could be cheaper."
"It is a bit pricey."
"The setup of Salesforce Sales Cloud is complex. You need specialists in that area to be able to have a good setup. Once it's set up properly, running it is seamless. That's the most beautiful thing about Salesforce Sales Cloud."
"Compared to other CRM solutions, Salesforce is expensive. It is more affordable for enterprise users than for small businesses."
"When integrating Salesforce Sales Cloud with other applications it can be difficult to maintain security."
"Salesforce Sales Cloud overall is too complex. There is too much functionality, it's hard for the user, at the beginning. It takes a lot of time to update the information."
"The user interface could be more intuitive. I had some challenges with how to convert from a lead to an opportunity."
Salesforce Platform is ranked 8th in PaaS Clouds with 80 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 94 reviews. Salesforce Platform is rated 8.2, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure and Appian, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and Oracle ATG.
We monitor all PaaS Clouds reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
