Compare Salesforce Sales Cloud vs. Salesforce Service Cloud

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Most Helpful Review
Find out what your peers are saying about Salesforce Sales Cloud vs. Salesforce Service Cloud and other solutions. Updated: March 2021.
475,291 professionals have used our research since 2012.
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We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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475,291 professionals have used our research since 2012.
Questions from the Community
Top Answer: The product is very fast and responsive. There's no lag time when you are on the platform.
Top Answer: The problem is the solution has gotten so big, it's very complex now. It's a bit difficult to figure out how to do certain actions. The solution probably has between 300-500 features already. I can't… more »
Top Answer: We primarily use the solution for managing our organization's leads and our customer accounts.
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Ranking
2nd
out of 66 in CRM
Views
3,674
Comparisons
2,993
Reviews
2
Average Words per Review
360
Rating
7.0
Views
2,027
Comparisons
1,708
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
Sales Cloud, SFDC, Salesforce
Service Cloud
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Overview

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Offer
Learn more about Salesforce Sales Cloud
Learn more about Salesforce Service Cloud
Sample Customers
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Top Industries
REVIEWERS
Computer Software Company16%
Financial Services Firm11%
Healthcare Company11%
Cloud Provider11%
VISITORS READING REVIEWS
Computer Software Company46%
Comms Service Provider16%
Energy/Utilities Company5%
Media Company5%
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Computer Software Company9%
Music Company9%
VISITORS READING REVIEWS
Computer Software Company44%
Comms Service Provider10%
Media Company6%
Financial Services Firm5%
Company Size
REVIEWERS
Small Business62%
Midsize Enterprise18%
Large Enterprise21%
REVIEWERS
Small Business27%
Midsize Enterprise35%
Large Enterprise38%

Salesforce Sales Cloud is ranked 2nd in CRM with 2 reviews while Salesforce Service Cloud is ranked 5th in CRM Customer Engagement Centers. Salesforce Sales Cloud is rated 7.0, while Salesforce Service Cloud is rated 0.0. The top reviewer of Salesforce Sales Cloud writes "Simple to set up but very complex and expensive". On the other hand, Salesforce Sales Cloud is most compared with Vlocity, Pega Robotic Process Automation, Camunda Platform, Siebel CRM and Evariant, whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Desk, BMC Remedyforce and Vlocity.

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