Salesforce Sales Cloud vs Salesforce Service Cloud

Salesforce Sales Cloud is ranked 1st in CRM Customer Engagement Centers with 6 reviews vs Salesforce Service Cloud which is ranked 2nd in CRM Customer Engagement Centers with 3 reviews. The top reviewer of Salesforce Sales Cloud writes "You get what you pay for and whilst the enterprise version is not cheap, its worth every penny". The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Salesforce Sales Cloud is most compared with Pega CRM, QuickBase and Microsoft Dynamics CRM. Salesforce Service Cloud is most compared with BMC Remedyforce, Microsoft Dynamics CRM and Oracle Service Cloud. See our Salesforce Sales Cloud vs Salesforce Service Cloud report.
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Salesforce Sales Cloud
Salesforce Service Cloud
18219
18325
Most Helpful Review
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Find out what your peers are saying about Salesforce Sales Cloud vs. Salesforce Service Cloud and others in CRM Customer Engagement Centers
252,837 professionals have used our research since 2012.

Quotes From Members Comparing Salesforce Sales Cloud vs Salesforce Service Cloud

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Salesforce sales cloud vs. salesforce service cloud report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about Salesforce Sales Cloud vs. Salesforce Service Cloud and others in CRM Customer Engagement Centers
252,837 professionals have used our research since 2012.
Ranking
RANKING
Views
19,945
Comparisons
8,138
Reviews
11
Followers
735
Avg. Rating
8.9
Views
9,347
Comparisons
2,229
Reviews
8
Followers
1,051
Avg. Rating
8.1
Top Comparisons
Top Comparisons
Pega logo
Compared 8% of the time.
Intuit logo
Compared 7% of the time.
See more Salesforce Sales Cloud competitors »
See more Salesforce Service Cloud competitors »
Also Known As
Also Known AsSales Cloud, SFDC, SalesforceService Cloud
Website/Video
Website/VideoSalesforce
  • Vendor 7926 screenshot 1515865127
Salesforce
  • Vendor 7926 screenshot 1515865127
OverviewQuestionmark icon
Overview

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Sample Customers
Sample CustomersCoca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue GroupStanley Black & DeckerCoca-ColaActivisionWells FargoSpotifyAldoPhilipsThe Red CrossBlue Shield of CaliforniaSprouts Farmers MarketDirect Energy SolarInspiratoKiva
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Software R&D Company
25%
Retailer
13%
Healthcare Company
13%
Financial Services Firm
13%
VISITORS READING REVIEWS
Marketing Services Firm
12%
Comms Service Provider
10%
Manufacturing Company
9%
Transportation Company
8%
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Financial Services Firm
9%
Software R&D Company
9%
VISITORS READING REVIEWS
Marketing Services Firm
21%
Manufacturing Company
15%
Financial Services Firm
15%
Comms Service Provider
11%
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
63%
Midsize Enterprise
20%
Large Enterprise
17%
VISITORS READING REVIEWS
Small Business
32%
Midsize Enterprise
23%
Large Enterprise
45%
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
36%
Midsize Enterprise
30%
Large Enterprise
34%
Salesforce sales cloud vs. salesforce service cloud report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about Salesforce Sales Cloud vs. Salesforce Service Cloud and others in CRM Customer Engagement Centers
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252,837 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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