Salesforce Sales Cloud vs Salesforce Service Cloud

Salesforce Sales Cloud is ranked 1st in CRM Customer Engagement Centers with 5 reviews vs Salesforce Service Cloud which is ranked 3rd in CRM Customer Engagement Centers with 2 reviews. The top reviewer of Salesforce Sales Cloud writes "You get what you pay for and whilst the enterprise version is not cheap, its worth every penny". The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Salesforce Sales Cloud is most compared with Pega CRM, QuickBase and Microsoft Dynamics CRM. Salesforce Service Cloud is most compared with ServiceNow, BMC Remedyforce and Microsoft Dynamics CRM.
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Most Helpful Review
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Quotes From Members Comparing Salesforce Sales Cloud vs Salesforce Service Cloud

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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288,256 professionals have used our research since 2012.
Ranking
RANKING
Views
16,786
Comparisons
6,499
Reviews
5
Followers
523
Avg. Rating
8.6
Views
7,701
Comparisons
2,073
Reviews
2
Followers
686
Avg. Rating
9.5
Top Comparisons
Top Comparisons
Compared 24% of the time.
Compared 12% of the time.
See more Salesforce Sales Cloud competitors »
See more Salesforce Service Cloud competitors »
Also Known As
Also Known AsSales Cloud, SFDC, SalesforceService Cloud
Website/Video
Website/VideoSalesforce
Salesforce
Overview
Overview

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

OFFER
Learn more about Salesforce Sales Cloud
Learn more about Salesforce Service Cloud
Sample Customers
Sample CustomersCoca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue GroupStanley Black & DeckerCoca-ColaActivisionWells FargoSpotifyAldoPhilipsThe Red CrossBlue Shield of CaliforniaSprouts Farmers MarketDirect Energy SolarInspiratoKiva
Top Industries
Top Industries
REVIEWERS
Software R&D Company
20%
Healthcare Company
13%
Financial Services Firm
13%
Retailer
13%
VISITORS READING REVIEWS
Marketing Services Firm
12%
Comms Service Provider
10%
Manufacturing Company
9%
Transportation Company
8%
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Renewables & Environment Company
9%
Recruiting/Hr Firm
9%
VISITORS READING REVIEWS
Marketing Services Firm
19%
Manufacturing Company
16%
Financial Services Firm
14%
Comms Service Provider
10%
Company Size
Company Size
REVIEWERS
Small Business
58%
Midsize Enterprise
23%
Large Enterprise
19%
VISITORS READING REVIEWS
Small Business
32%
Midsize Enterprise
23%
Large Enterprise
45%
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
37%
Midsize Enterprise
32%
Large Enterprise
32%
Find out what your peers are saying about Salesforce, Oracle, Microsoft and others in CRM Customer Engagement Centers.
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288,256 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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