Salesforce Sales Cloud vs. Salesforce Service Cloud

Salesforce Sales Cloud is ranked 1st in CRM Customer Engagement Centers with 5 reviews vs Salesforce Service Cloud which is ranked 4th in CRM Customer Engagement Centers with 2 reviews. The top reviewer of Salesforce Sales Cloud writes "You get what you pay for and whilst the enterprise version is not cheap, its worth every penny". The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Salesforce Sales Cloud is most compared with Pega CRM, QuickBase and Microsoft Dynamics CRM. Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and BMC Remedyforce. See our Salesforce Sales Cloud vs. Salesforce Service Cloud report.
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Quotes From Members Comparing Salesforce Sales Cloud vs. Salesforce Service Cloud

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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300,656 professionals have used our research since 2012.
Ranking
Views
17,331
Comparisons
5,507
Reviews
5
Followers
403
Avg. Rating
8.6
Views
8,024
Comparisons
1,991
Reviews
2
Followers
436
Avg. Rating
9.5
Views
0
Comparisons
0
Reviews
1
Followers
1
Avg. Rating
5.0
Top Comparisons
Compared 24% of the time.
Compared 12% of the time.
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Also Known As
Sales Cloud, SFDC, SalesforceService Cloud
Website/Video
Salesforce
Salesforce
Null Vendor
Overview

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Information Not Available
OFFER
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Sample Customers
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue GroupStanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Information Not Available
Top Industries
REVIEWERS
Software R&D Company
19%
Healthcare Company
13%
Financial Services Firm
13%
Retailer
13%
VISITORS READING REVIEWS
Marketing Services Firm
12%
Comms Service Provider
10%
Financial Services Firm
9%
Manufacturing Company
9%
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Recruiting/Hr Firm
9%
Music Company
9%
VISITORS READING REVIEWS
Marketing Services Firm
19%
Manufacturing Company
15%
Financial Services Firm
14%
Comms Service Provider
12%
No Data Available
Company Size
REVIEWERS
Small Business
61%
Midsize Enterprise
21%
Large Enterprise
18%
VISITORS READING REVIEWS
Small Business
32%
Midsize Enterprise
23%
Large Enterprise
45%
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
37%
Midsize Enterprise
32%
Large Enterprise
32%
No Data Available
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300,656 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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