Compare Salesforce Sales Cloud vs. Salesforce Service Cloud

Salesforce Sales Cloud is ranked 1st in CRM Customer Engagement Centers with 3 reviews while Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 1 review. Salesforce Sales Cloud is rated 9.0, while Salesforce Service Cloud is rated 10.0. The top reviewer of Salesforce Sales Cloud writes "Every department contributes to the revenue numbers through the use of this tool". On the other hand, the top reviewer of Salesforce Service Cloud writes "Has the ability to quickly add customizable fields that are easily incorporated into the existing framework". Salesforce Sales Cloud is most compared with Pega CRM, Vlocity and Oracle CRM, whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and Zendesk.
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Quotes From Members

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Ranking
Views
4,907
Comparisons
3,987
Reviews
3
Average Words per Review
156
Avg. Rating
9.0
Views
2,508
Comparisons
1,965
Reviews
1
Average Words per Review
392
Avg. Rating
10.0
Top Comparisons
Compared 13% of the time.
Compared 12% of the time.
Compared 11% of the time.
Also Known As
Sales Cloud, SFDC, SalesforceService Cloud
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Salesforce
Salesforce
Overview

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

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Learn more about Salesforce Sales Cloud
Learn more about Salesforce Service Cloud
Sample Customers
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue GroupStanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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