Anonymous UserPrincipal Solutions Architect- Enterprise Applications at a tech services company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.
Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
Salesforce Sales Cloud is ranked 2nd in CRM with 2 reviews while Salesforce Service Cloud is ranked 5th in CRM Customer Engagement Centers. Salesforce Sales Cloud is rated 7.0, while Salesforce Service Cloud is rated 0.0. The top reviewer of Salesforce Sales Cloud writes "Simple to set up but very complex and expensive". On the other hand, Salesforce Sales Cloud is most compared with Vlocity, Pega Robotic Process Automation, Camunda Platform, Siebel CRM and Evariant, whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Desk, BMC Remedyforce and Vlocity.
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