Salesforce Sales Cloud vs. Salesforce Service Cloud

As of May 2019, Salesforce Sales Cloud is ranked 1st in CRM Customer Engagement Centers with 6 reviews vs Salesforce Service Cloud which is ranked 4th in CRM Customer Engagement Centers with 3 reviews. The top reviewer of Salesforce Sales Cloud writes "You get what you pay for and whilst the enterprise version is not cheap, its worth every penny". The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Salesforce Sales Cloud is most compared with Pega CRM, Vlocity and Blackbaud. Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and BMC Remedyforce. See our Salesforce Sales Cloud vs. Salesforce Service Cloud report.
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Most Helpful Review
Find out what your peers are saying about Salesforce Sales Cloud vs. Salesforce Service Cloud and other solutions. Updated: May 2019.
340,467 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs.
340,467 professionals have used our research since 2012.
Ranking
Views
18,389
Comparisons
4,510
Reviews
6
Average Words per Review
291
Avg. Rating
8.7
Views
8,647
Comparisons
2,004
Reviews
3
Average Words per Review
445
Avg. Rating
9.7
Top Comparisons
Compared 20% of the time.
Compared 13% of the time.
Compared 6% of the time.
Also Known As
Sales Cloud, SFDC, SalesforceService Cloud
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Salesforce
Salesforce
Overview

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Offer
Learn more about Salesforce Sales Cloud
Learn more about Salesforce Service Cloud
Sample Customers
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue GroupStanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Find out what your peers are saying about Salesforce Sales Cloud vs. Salesforce Service Cloud and other solutions. Updated: May 2019.
340,467 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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