Salesforce Service Cloud vs Spiceworks

Salesforce Service Cloud is ranked 8th in Help Desk Software with 3 reviews vs Spiceworks which is ranked 6th in Help Desk Software with 6 reviews. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". The top reviewer of Spiceworks writes "The stability of the program is remarkably good, but it gets bogged down in an enterprise environment with over 2000 endpoints". Salesforce Service Cloud is most compared with BMC Remedyforce, Microsoft Dynamics CRM and Oracle Service Cloud. Spiceworks is most compared with Zabbix, Nagios XI and JIRA Service Desk. See our Salesforce Service Cloud vs Spiceworks report.
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Most Helpful Review
Anonymous avatar x60
SystemsAdmin480
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Find out what your peers are saying about Salesforce Service Cloud vs. Spiceworks and others in Help Desk Software
252,993 professionals have used our research since 2012.

Quotes From Members Comparing Salesforce Service Cloud vs Spiceworks

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Salesforce service cloud vs. spiceworks report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about Salesforce Service Cloud vs. Spiceworks and others in Help Desk Software
252,993 professionals have used our research since 2012.
Ranking
RANKING
Views
9,347
Comparisons
2,229
Reviews
8
Followers
1,051
Avg. Rating
8.1
Views
13,931
Comparisons
6,330
Reviews
10
Followers
814
Avg. Rating
7.6
Top Comparisons
Top ComparisonsSee more Salesforce Service Cloud competitors »
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Compared 7% of the time.
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Compared 6% of the time.
Charlie cmyk cyan
Compared 2% of the time.
See more Spiceworks competitors »
Also Known As
Also Known AsService Cloud
Website/Video
Website/VideoSalesforce
  • Vendor 7926 screenshot 1515865127
Spiceworks
  • Vendor 8037 screenshot 1514061937
OverviewQuestionmark icon
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Sample Customers
Sample CustomersStanley Black & DeckerCoca-ColaActivisionWells FargoSpotifyAldoPhilipsThe Red CrossBlue Shield of CaliforniaSprouts Farmers MarketDirect Energy SolarInspiratoKiva Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Renewables & Environment Company
9%
Recruiting/Hr Firm
9%
VISITORS READING REVIEWS
Marketing Services Firm
21%
Manufacturing Company
15%
Financial Services Firm
15%
Comms Service Provider
11%
REVIEWERS
Manufacturing Company
13%
Non Profit
9%
K 12 Educational Company Or School
9%
Retailer
9%
VISITORS READING REVIEWS
Manufacturing Company
10%
Comms Service Provider
9%
Security Firm
9%
University
7%
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
36%
Midsize Enterprise
30%
Large Enterprise
34%
REVIEWERS
Small Business
49%
Midsize Enterprise
31%
Large Enterprise
20%
VISITORS READING REVIEWS
Small Business
33%
Midsize Enterprise
38%
Large Enterprise
30%
Salesforce service cloud vs. spiceworks report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about Salesforce Service Cloud vs. Spiceworks and others in Help Desk Software
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252,993 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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