Salesforce Service Cloud vs. Spiceworks

As of February 2019, Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 3 reviews vs Spiceworks which is ranked 21st in IT Infrastructure Monitoring with 4 reviews. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". The top reviewer of Spiceworks writes "The stability of the program is remarkably good, but it gets bogged down in an enterprise environment with over 2000 endpoints". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and JIRA Service Desk. Spiceworks is most compared with Zabbix, Nagios XI and JIRA Service Desk. See our Salesforce Service Cloud vs. Spiceworks report.
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Most Helpful Review
Find out what your peers are saying about Salesforce Service Cloud vs. Spiceworks and other solutions. Updated: September 2018.
316,268 professionals have used our research since 2012.
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316,268 professionals have used our research since 2012.
Ranking
Views
8,355
Comparisons
1,990
Reviews
3
Followers
385
Avg. Rating
9.7
Views
12,811
Comparisons
3,136
Reviews
4
Followers
392
Avg. Rating
8.5
Top Comparisons
Compared 28% of the time.
Compared 11% of the time.
Compared 10% of the time.
Also Known As
Service Cloud
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Salesforce
Spiceworks
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Offer
Learn more about Salesforce Service Cloud
Learn more about Spiceworks
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaBroward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Find out what your peers are saying about Salesforce Service Cloud vs. Spiceworks and other solutions. Updated: September 2018.
316,268 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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