Salesforce Service Cloud vs Spiceworks

Salesforce Service Cloud is ranked 9th in Help Desk Software with 3 reviews vs Spiceworks which is ranked 7th in Help Desk Software with 6 reviews. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". The top reviewer of Spiceworks writes "The stability of the program is remarkably good, but it gets bogged down in an enterprise environment with over 2000 endpoints". Salesforce Service Cloud is most compared with BMC Remedyforce, Oracle Service Cloud and Microsoft Dynamics CRM. Spiceworks is most compared with Zabbix, Nagios XI and ManageEngine ServiceDesk Plus. See our Salesforce Service Cloud vs Spiceworks report.
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Most Helpful Review
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SystemsAdmin480
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Find out what your peers are saying about Salesforce Service Cloud vs Spiceworks and others in Help Desk Software.
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Quotes From Members Comparing Salesforce Service Cloud vs Spiceworks

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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Salesforce service cloud vs. spiceworks report from it central station 2018 05 04 thumbnail
Find out what your peers are saying about Salesforce Service Cloud vs Spiceworks and others in Help Desk Software.
270,647 professionals have used our research since 2012.
Ranking
RANKING
Views
7,366
Comparisons
2,083
Reviews
3
Followers
959
Avg. Rating
9.0
Views
11,305
Comparisons
5,266
Reviews
6
Followers
741
Avg. Rating
7.8
Top Comparisons
Top ComparisonsSee more Salesforce Service Cloud competitors »
Zabbix logo twitter bigger
Compared 29% of the time.
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Compared 14% of the time.
See more Spiceworks competitors »
Also Known As
Also Known AsService Cloud
Website/Video
Website/VideoSalesforce
  • Vendor 7926 screenshot 1526751300
Spiceworks
  • Vendor 8037 screenshot 1524947773
OverviewQuestionmark icon
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
OFFER
Learn more about Salesforce Service Cloud
Learn more about Spiceworks
Sample Customers
Sample CustomersStanley Black & DeckerCoca-ColaActivisionWells FargoSpotifyAldoPhilipsThe Red CrossBlue Shield of CaliforniaSprouts Farmers MarketDirect Energy SolarInspiratoKiva Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Financial Services Firm
9%
Software R&D Company
9%
VISITORS READING REVIEWS
Marketing Services Firm
19%
Manufacturing Company
16%
Financial Services Firm
14%
Comms Service Provider
10%
REVIEWERS
Manufacturing Company
13%
Retailer
9%
Construction Company
9%
Non Profit
9%
VISITORS READING REVIEWS
Manufacturing Company
10%
Comms Service Provider
9%
Security Firm
9%
University
7%
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
37%
Midsize Enterprise
32%
Large Enterprise
32%
REVIEWERS
Small Business
49%
Midsize Enterprise
31%
Large Enterprise
20%
VISITORS READING REVIEWS
Small Business
32%
Midsize Enterprise
37%
Large Enterprise
30%
Salesforce service cloud vs. spiceworks report from it central station 2018 05 04 thumbnail
Find out what your peers are saying about Salesforce Service Cloud vs Spiceworks and others in Help Desk Software.
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270,647 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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