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Most Helpful Review
Find out what your peers are saying about Spiceworks vs. Splunk IT Service Intelligence (ITSI) and other solutions. Updated: May 2021.
479,323 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"Auvik automatically updates network topology. Since it automatically updates the topology, we proactively know what is happening in a country or our branch offices. It also alerts us if there is a topology change, e.g., if it discovers anything new in that country. So, it has reduced the number of failures in our operations. We went from being reactive to proactive. So, we are no longer reacting to what is happening and others are doing. This has saved us about two to three hours a day. We used to spend two to three hours every morning checking the firewall and router logs for malicious behavior."

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"The solution is very stable. It's reliable and efficient.""The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful.""The most valuable features are the inventory and personalization.""It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front.""The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."

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"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate.""The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity.""We liked the built-in calculation of health scores.""The flexibility to develop and consolidate many solutions into one platform is great."

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Cons
"They need to improve the reporting system. They still don't have a proper reporting system in Auvik. They have built a dashboard in Power BI using APIs, but they should build some sort of report within Auvik itself. If Auvik fixes the reporting or comes up with a good reporting module, it will change the game."

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"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves.""It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems.""Having an integrated asset management tool, where I can plug in things that are offline, would be good.""The network mapping could be improved. Putting together an actual bonafide network map would be really nice.""There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

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"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties.""The problem becomes the price, as Splunk is an expensive product.""We also faced challenges relating to UI development.""Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."

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Pricing and Cost Advice
"Compared to other products, Auvik's pricing is more feasible since you get all its features. You pay for licenses on a per network device basis. It monitors hypervisors, but does not bill for that. There are no additional costs, which is something that I like."

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Information Not Available
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."

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Questions from the Community
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Top Answer: The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have… more »
Top Answer: There are a lot of disadvantages to Spiceworks because it's not an agent-based solution. So you don't get near the… more »
Top Answer: Spiceworks is for the IT guy that wants to monitor systems that he doesn't have a managed service partner behind him… more »
Top Answer: The flexibility to develop and consolidate many solutions into one platform is great.
Top Answer: I would prefer that the price be reduced, as it would be easier to implement it and to sell it.
Top Answer: Some of our customers occasionally require the development of the connectors when there are no native connectors so that… more »
Popular Comparisons
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Overview

Auvik is cloud-based software that simplifies and automates network monitoring and management to give you complete network visibility and control.

Designed to deploy in minutes, you’ll resolve problems faster than ever with real-time network mapping and inventory, powerful troubleshooting features, deep network traffic insights, automated config backups and restore, and more. https://www.auvik.com/get-free-trial

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Splunk IT Service Intelligence (ITSI) enables IT and service leaders to prevent issues before they impact customers. Unlike traditional monitoring and analytics solutions that aggravate IT complexity, ITSI correlates and applies machine learning to all metric, event and trace data for 360 service monitoring, predictive alerting, and streamlined event management.

Offer
Learn more about Auvik
Learn more about Spiceworks
Learn more about Splunk IT Service Intelligence (ITSI)
Sample Customers
Information Not Available
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Top Industries
VISITORS READING REVIEWS
Computer Software Company27%
Comms Service Provider24%
Financial Services Firm8%
Government6%
REVIEWERS
Manufacturing Company11%
Construction Company7%
Educational Organization7%
Transportation Company7%
VISITORS READING REVIEWS
Comms Service Provider29%
Computer Software Company19%
Government7%
Manufacturing Company6%
VISITORS READING REVIEWS
Computer Software Company23%
Financial Services Firm23%
Comms Service Provider13%
Government10%
Company Size
No Data Available
REVIEWERS
Small Business51%
Midsize Enterprise29%
Large Enterprise20%
No Data Available
Find out what your peers are saying about Spiceworks vs. Splunk IT Service Intelligence (ITSI) and other solutions. Updated: May 2021.
479,323 professionals have used our research since 2012.

Spiceworks is ranked 16th in IT Infrastructure Monitoring with 5 reviews while Splunk IT Service Intelligence (ITSI) is ranked 27th in IT Infrastructure Monitoring with 4 reviews. Spiceworks is rated 8.4, while Splunk IT Service Intelligence (ITSI) is rated 8.6. The top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". On the other hand, the top reviewer of Splunk IT Service Intelligence (ITSI) writes "Monitoring and analytics with comprehensive visibility, is agile, and integrates well, but the price can be reduced". Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Desk, Nagios Core and ServiceNow, whereas Splunk IT Service Intelligence (ITSI) is most compared with Dynatrace, SignalFx, SolarWinds NPM, Loom Systems and Moogsoft. See our Spiceworks vs. Splunk IT Service Intelligence (ITSI) report.

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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.