It's a very good IT tool for a company that provides IT services.  It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place.

They are good. One of the main reasons I switched to ConnectWise was because they are extremely responsive in comparison to other products on the market, and I felt very comfortable working with them.

The most value we get from this solution is that everything is on a patch cycle, so all my team has to do is go through patches, whereas previously, they were doing all the patches manually. It saves us a ton of time that we used to spend every week making sure everything was patched.

The UI is not too bad; it's more policy-driven stuff as opposed to individual stuff.

The database is great. It's a nicely ordered database.

Technical support is helpful.

The solution is stable.

I love the power shell cut and paste - that's amazing.

It's definitely improved the help-desk servicing, et cetera. 

The solution is very stable.

The reporting on the product is great.

Remote fixes are very useful. There are some of the automated fixes and patches, which is stuff that we really don't have to worry about too much anymore.

The stability is okay.

The initial setup is easy and the deployment is quick. 

The solution can definitely scale. 

The product has been very stable so far. 

Technical support was helpful.

Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients.

We use monitors to keep track of our machines. We use a pretty good portion of information from Automate.

Remote access and detailed monitoring help us support our equipment, which is spread throughout the Southeastern US.  

There are many features within the solution, however, I find that I usually use control or remote solutions. 

I appreciate how I can check the user statuses, including IP addresses, flags, etc., and see the last login of the user.

The implementation is nice and easy.

The automated scripts feature means that we can set up for a lot of different things and they have reduced tech input drastically, in the sense that a task only needs to be done once instead of 100 times.

ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems. I can just help them from home or from work.

First of all, the automation of LabTech is awesome. You can do any kind of automation from Labtech.

You can integrate anything from LabTech, i.e., Auvik, Veeam etc. As per LabTech Patching, it is now different from the old Patch Manager. You can set patching according to client requirements, approval policy, reboot policy, etc.

It is very scalable. 

Scripting and automation are not incredibly straightforward, but they are probably the most valuable tools in this solution when compared to other RMM systems.

Their integration of ScreenConnect has also made remote desktop control incredibly smooth.

The ticketing system is the most valuable feature.