IBM SmartCloud Control Desk Primary Use Case

Klemen Muhvi?
Computer System Engineer at Informatika d.d.
Our primary use is for our customers to submit a service request if there is something wrong with the services that we are providing to them. They report an issue or a change request so we know that they want something more out of our services. We then check what they need and offer solutions. If they accept, we then proceed and upgrade the service. But mainly it is used for requests. If something isn't working as it should then our teams resolve the issue. The second use is the IT asset management, as we are using all sorts of programs, such as Microsoft Dynamics. We import the IT assets into our Control Desk and the IT guys manage them there. They move to different locations or to different users and all the changes go through the integration and back to Microsoft Dynamics. View full review »
Alexander Stegnienko
ITSM Architect at SiBIS
We use the on-prem deployment model. Our primary use case of this solution is for support, for tickets, and system of monitoring. View full review »
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