Business analyst
Real User
The Kanban boards help us monitor daily tasks, and we review the progress using the burndown charts
Pros and Cons
  • "Jira's Structure, agile, and Kanban boards are helpful. I also like JQuery, which allows you to fetch the relevant set of data. We use JQuery, JQL, and the Structure board a lot. Kanban boards help us monitor daily tasks, and we review the progress using the burndown charts."
  • "Jira has room for improvement in terms of managing various projects and linking requirements centrally under one project. They could include some add-ons that enable you to link all the requirements and put them into a centralized place. That central place should be restricted to a limited set of users with privileges based on user groups with those rights."

What is our primary use case?

We use Jira to manage the software development lifecycle. We create a project in Jira and capture the requirements at various levels, including epics, features, objectives, stories, defects, etc. One hierarchy can have multiple levels that can be linked, so requirements are more traceable.

What is most valuable?

Jira's Structure, agile, and Kanban boards are helpful. I also like JQuery, which allows you to fetch the relevant set of data. We use JQuery, JQL, and the Structure board a lot. Kanban boards help us monitor daily tasks, and we review the progress using the burndown charts. 

What needs improvement?

Jira has room for improvement in terms of managing various projects and linking requirements centrally under one project. They could include some add-ons that enable you to link all the requirements and put them into a centralized place. That central place should be restricted to a limited set of users with privileges based on user groups with those rights. 

I would also like if Jira had a centralized space for accessing project-specific documents. Furthermore, they could enhance the graphs and charts to make them more presentable.

For how long have I used the solution?

We've been using Jira for around nine years.

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What do I think about the stability of the solution?

Jira's code is excellent. I can quite export using Jira and smoothly use any of its features or link it with other tools to build a chart. I often use Confluence to depict our team's progress on a project. 

What do I think about the scalability of the solution?

Scalability is one of Jira's main advantages. When demand increases and an organization needs more space, Jira can support it. It provides several add-ons and connectors to link to Jira with other tools like Confluence, Excel, or various other options. We have more than 1,000 people using it.

How are customer service and support?

I have never had issues using Jira, so I've never contacted support. 

How was the initial setup?

Setting up Jira is straightforward. 

What's my experience with pricing, setup cost, and licensing?

I believe we pay a monthly license for Jira, but I don't know the precise cost. I think it's dependent on how much space the organization uses. The vendor may offer a range of pricing options based on the organization's requirements. 

Which other solutions did I evaluate?

Jira is the standard across the globe. This is the market leader for maintaining or managing software development, and it has cost advantages over other available tools. 

What other advice do I have?

I rate Jira Portfolio nine out of 10. Jira is the best tool in the market, but it still has room for improvement. At the same time, it's pretty easy to understand. There is a lot of documentation and videos online, so anyone can quickly learn various features.  

I recommend Jira Portfolio for big organizations that want to maintain the software requirements. Jira's cost may be too high for smaller organizations, but several cheaper options are available. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Project Manager at Allianz
Real User
Good documentation, good visualization of tickets, and relatively stable
Pros and Cons
  • "The documentation is very well done."
  • "JIra is very poor at reporting."

What is most valuable?

With JIRA Portfolio, you can do your portfolio after projects and right away you are able to see all the tickets of your portfolio. You can change the project which belongs in the portfolio at any moment and you can do any simulation you want. You can have many scenarios, and, when we agree with the scenario, we can push the scenario inside to JIRA.

The documentation is very well done.

What needs improvement?

Today, when we want to prepare PI planning, we have a dedicated plugin, which allows us to print a ticket. We have beautiful tickets which is an advantage. We can print tickets and put them right on the wall. It's better for PI planning due to the fact that you can read information, and it's always written in the same way.

On each ticket, you can see priority, version, et cetera, always written in the same way. If you write it directly, however, it's not always readable. JIRA Portfolio can help you during PI planning because you can write your dependencies directly. 

However, it would be better if you didn't have this manual part of the process. If we don't have to print a ticket and to put a ticket on the wall, it would be easier. It's very difficult, for example, for sizeable companies to find large rooms to do PI planning.

With coronavirus, we have to work from home. PI planning needs to be re-imagined. It needs to be virtual, not physical. It would be better if it was more like Klaxon, where your ticket is pushed to a blackboard.

JIRA is very poor at reporting.

For how long have I used the solution?

I've been using the solution since the beginning of this year. It's been just over six months.

What do I think about the stability of the solution?

We introduced JIRA in 2018 and since then we haven't had any issues with stability. In my opinion, two years isn't a sufficient amount of time to really gauge stability, however, that said, it's never given us trouble.

What do I think about the scalability of the solution?

We have about 2,000 people in the company using the solution.

How are customer service and technical support?

We have reached out to technical support in the past, however, we prefer to use Google or search the forum. In fact, if you send a request to Atlassian, it's like throwing a bottle into the sea and waiting on a response. If I send a ticket directly to the expanded portal, I have a response 24 hours later, and if I send a ticket to Atlassian on JIRA Core, I'll get a response maybe one month later. It's easier, therefore, to search for a solution yourself than to expect a response from Atlassian.

How was the initial setup?

In order to set up the solution properly, you need proper training first.

We have created a system inside our company. I do a sort-of training for JIRA Portfolio. I have coached about 1,000 people. I would estimate that you need two hours of training for a JIRA team member and two additional hours for a JIRA administrator, or a project administrator, and about two additional hours on top of that for JIRA Portfolio. If we set up, it takes one day. And of course, after setup, users will have to practice on the system to get used to it.

Which other solutions did I evaluate?

We compared five different products last year, including JIRA Portfolio, BigPicture (which is another plugin available on the Atlassian marketplace), JIRA Align, and a Micro Focus Solution. We also looked at Planview, which we already use to forecast for budgeting purposes.

We chose JIRA Portfolio for two reasons: firstly, due to the fact that it was connected directly with to JIRA, so we have a direct synchronization between BigPicture and Jira Portfolio, and secondly because you don't have to really plan anything to make it happen.

The difference between JIRA Align and JIRA Portfolio is that JIRA Align is for a large company, for example, a multinational and when you want to aggregate several JIRA instances. As we have only one Jira instance, it's more accurate for us to take on something like JIRA Portfolio.

What other advice do I have?

In general, we are on a server configuration and not a cloud solution. That means, each year we have that specific version until we update it. I suppose since we have installed the JIRA Portfolio in January, it's the last version. However, I'm not sure.

I'd rate the solution eight out of ten overall.

If the solution would work for others depends on the size of their company. 

If we had to do the implementation again, we should have bought JIRA Portfolio at the same time as JIRA Core. I think we did a mistake by introducing JIRA Portfolio without it. When you buy JIRA Core, you have only three levels of subtask stories and epic in JIRA, and it's difficult for us to have only three different levels. With JIRA Portfolio, you can have as many additional levels as you want. We adopted a scaled agile model with squads and tribes. We need to implement a safe model instead.

We've since introduced, as a pilot, two additional levels as we believe it's better to have all level you need at the beginning of your project.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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JIRA Portfolio
March 2024
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Developer at Daum Communications
Real User
Along with its high scalability and ease of setup, the solution tracks issues efficiently
Pros and Cons
  • "I think the solution's most important and valuable feature is its ability to track the issues."
  • "Our major team does not control or manage JIRA server well since sometimes there is trouble using the solution, which is a problem. The solution's speed needs to be improved."

What is our primary use case?

I just use JIRA Portfolio, which is available on the server.

How has it helped my organization?

When I develop software, there are many things and we need to check the status. Then, I use JIRA Portfolio in all areas, such as JIRA's use for tracking software issues from QAT. When we needed to check the plan of our project and manage the project status, I usually used JIRA. And if there is some field issue or customer service field issue, we gather the field issues using JIRA.

What is most valuable?

I think the solution's most important and valuable feature is its ability to track the issues. We can also check the status using JIRA, which is a good function in the solution.

What needs improvement?

Our major team does not control or manage JIRA server well since sometimes there is trouble using the solution, which is a problem. The solution's speed needs to be improved.

In the future, adding certain functions should be made easier in JIRA.

For how long have I used the solution?

I have been using JIRA Portfolio for around ten years. I am a software developer who uses the solution. Also, I don't remember the version of the solution I am using.

What do I think about the stability of the solution?

I rate the solution's stability an eight out of ten.

What do I think about the scalability of the solution?

I rate the solution's scalability a nine out of ten. It is a very scalable solution. Around 2,000 people are using the solution. In my lab, 10,000 people are using the solution.

In the future, we may change to an ARM system.

How are customer service and support?

I haven't contacted customer support yet. For doubts, I talk with my infrastructure team. I think JIRA's tech support is good. I rate the solution's technical support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, I didn't use a different system. I just opted for Jira.

How was the initial setup?

The initial setup is easy. I rate it a nine on a scale of one to ten, where one is a difficult setup, and ten is an easy setup.

I can't comment on the time taken for deployment since I don't manage JIRA server.

Maybe there are some people who manage the server using JIRA application. I guess three people are managing the solution.

What about the implementation team?

A set of people were involved in the deployment of the solution.

What's my experience with pricing, setup cost, and licensing?

On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing an eight. There is an additional cost to be paid for some kinds of tools.

What other advice do I have?

I recommend the solution to those planning to use it. I rate the overall solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Project manager at WITS
Real User
Top 20
A scalable and seamless solution that enables users to efficiently manage tasks and achieve more within the stipulated timeline and budget
Pros and Cons
  • "The tool helps us achieve more within the stipulated timeline and budget."
  • "JIRA and Confluence must be linked automatically."

What is our primary use case?

We use the solution for software development management. It includes the timeline and the requirement definition.

How has it helped my organization?

As a project management team, we’re supposed to manage the teams that develop different products. It can be hectic if we don't have a tool. With JIRA, it's very easy and seamless. All the teams can give their updates, check on their backlogs, and work on them.

What is most valuable?

The ability to move across various stages from solution discovery to completion is valuable. We can assign specific tasks to users. We can also see the timeline and the progress of the projects. It makes our work easy and efficient. The tool helps us achieve more within the stipulated timeline and budget.

What needs improvement?

JIRA and Confluence must be linked automatically. What I change on JIRA must be updated in Confluence if it is related. If a task has been completed in JIRA and is mentioned somewhere in Confluence, the status must also be updated on Confluence.

For how long have I used the solution?

I have been using the solution for one year.

What do I think about the stability of the solution?

I rate the tool’s stability an eight out of ten.

What do I think about the scalability of the solution?

The product is scalable. I rate the scalability a nine out of ten. Approximately 50 people are using the tool in our organization. We are planning to increase the usage in the future.

How was the initial setup?

I rate the ease of setup an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing a six out of ten on a scale where one is cheap and ten is expensive.

What other advice do I have?

Before using the solution, we were working manually. I would recommend the solution to others. Overall, I rate the tool an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Sibin John - PeerSpot reviewer
Site Reliability and DevOps Engineer at a tech services company with 51-200 employees
Real User
Top 5
Efficient tool for project planning and great for visualization and organizing of the tasks
Pros and Cons
  • "The most valuable feature for me is the visualization and organizing of the tasks. We can have a pick, and then we can stick the multiple issues under that, and then we can again have a sort of hierarchical installation, and that's very useful."
  • "There is room for improvement in terms of scalability."

What is our primary use case?

We use it for ticketing and project planning, and documentation, mainly for ticketing, department-wise ticketing, for the creation.

What is most valuable?

The most valuable feature for me is the visualization and organizing of the tasks. We can have a pick, and then we can stick the multiple issues under that, and then we can again have a sort of hierarchical installation, and that's very useful. 

And I've even worked with multiple analysts, like, for services, and I work on Jira. 

What needs improvement?

There is room for improvement in terms of scalability. 

For how long have I used the solution?

I have been using this solution for five years. 

What do I think about the stability of the solution?

The solution is very stable. I would rate the stability a ten out of ten. Everyone in our organization use Jira. So, there are more than a thousand end users. 

What do I think about the scalability of the solution?

I would rate the scalability a nine out of ten. There is some room for improvement.

How are customer service and support?

We experienced one to two downtimes in a year. However, it was supported by our internal tech support team.

Which solution did I use previously and why did I switch?

I have worked with other solutions as well but as far as my real experience, one of the best tools that they can go for is Jira.

How was the initial setup?

We are using the SaaS version, so we need to set it up on our own site.

Just the user sign-up, and then the central SSO system. We have our own SSO with Microsoft Azure, so it should be pretty straightforward.

What other advice do I have?

Overall, I would rate the solution a nine out of ten. It is a good solution. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Researcher at University of Manitoba
Real User
Stable with good and fast notifications for project team members
Pros and Cons
  • "The solution includes good and fast notifications for other project team members."
  • "The solution's look and feel could be a bit more intuitive and user friendly."

What is our primary use case?

I use the solution in cases when I need to report something such as escalating a scale. 

What is most valuable?

The solution includes good and fast notifications for other project team members. 

What needs improvement?

The solution's look and feel could be a bit more intuitive and user friendly. 

For how long have I used the solution?

I have been using the solution for one year. 

What do I think about the stability of the solution?

The stability is rated an eight out of ten. 

What do I think about the scalability of the solution?

The scalability is rated a seven out of ten. 

How are customer service and support?

The technical support is good so is rated a nine out of ten. 

How would you rate customer service and support?

Positive

What other advice do I have?

It is important to learn about the solution's functionalities and features to prepare for use. 

I rate the solution an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Dennis-Graham - PeerSpot reviewer
CTO at a tech vendor with 11-50 employees
Real User
Provides good visibility into planned work and scheduled work
Pros and Cons
  • "The solution's tracking capabilities helped ensure we had full visibility into planned work and scheduled work."
  • "The solution’s pricing could be reduced."

What is our primary use case?

We sometimes use JIRA Portfolio as an agile solution. Sometimes, we use it as a kanban solution. It was all dictated by the type of work that each team does.

What is most valuable?

The solution's tracking capabilities helped ensure we had full visibility into planned work and scheduled work. As new work was identified, we could properly slot it in, schedule it, and manage it. This visibility helped us increase the confidence in delivery and launching and decreased the variance to the planned launch date.

What needs improvement?

The solution’s pricing could be reduced.

For how long have I used the solution?

I have been using JIRA Portfolio for 20 years.

What do I think about the stability of the solution?

I've used the solution both on-premises and cloud, and I've never had any performance issues.

I rate the solution ten out of ten for stability.

What do I think about the scalability of the solution?

I've never had any issues with the solution's scalability or availability.

I rate the solution’s scalability ten out of ten.

How was the initial setup?

If you do not understand the environment, the deployment will not be easy. Since I have used JIRA for quite some time and understand the Atlassian ecosystem, the initial setup of the solution was very straightforward for me.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution’s initial setup an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

Given the solution’s significant functionality, benefits, and value, you get more than you pay for.

What other advice do I have?

I used the solution's Advanced Roadmaps feature instead of the regular roadmap feature. I liked it because it provided a visual that allowed my leadership and my partners to understand the roadmap, when we were getting work done, and when we were launching a feature or functionality.

I've mostly found solutions when I go to the community. I google JQL a lot, which is probably the extent of my interaction with a community knowledge base.

JIRA Portfolio helps facilitate cross-team collaboration in projects. In Jira, you can explicitly define a dependency between work, issues, and items within different projects. With Advanced Roadmaps, you can create initiatives and projects that facilitate cross-team collaboration in projects.

I would recommend JIRA Portfolio to other users because it provides good visibility. Jira gives you the tools to see what work you've planned and if there are any dependencies or risks that might be creating any issues.

The solution has adopted SAFe, which is a type of process management, workflow management, and software. The Advanced Roadmaps is the type of tool that helps support SAFe methodologies, which are an extension of agile project management.

Overall, I rate the solution ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Anthony Poole - PeerSpot reviewer
Chief Technology Officer Head of engenir at Stealth Startup
Real User
Top 10
A stable solution with good version management, but configuration management could be improved
Pros and Cons
  • "Version management is the most valuable feature of JIRA Portfolio."
  • "JIRA Portfolio's configuration management could be improved."

What is our primary use case?

We use JIRA Portfolio for program management for agile team development across multiple product pipelines.

What is most valuable?

Version management is the most valuable feature of JIRA Portfolio.

What needs improvement?

JIRA Portfolio's configuration management could be improved.

For how long have I used the solution?

I have been using JIRA Portfolio for at least five years.

What do I think about the stability of the solution?

JIRA Portfolio is a cloud-based solution, and I haven't had a problem with it. I rate JIRA Portfolio ten out of ten for stability.

What do I think about the scalability of the solution?

JIRA Portfolio is a scalable solution. I rate JIRA Portfolio a seven out of ten for scalability.

How was the initial setup?

JIRA Portfolio's initial setup is not intuitive and needs to be customized. I rate the solution a five out of ten for ease of initial setup.

What's my experience with pricing, setup cost, and licensing?

I rate JIRA Portfolio a five out of ten for its pricing.

What other advice do I have?

JIRA Portfolio is deployed on the cloud in our organization. My advice to people looking into using JIRA Portfolio is that it's absolutely fine if they want to use it as a standard deployment. However, the more they want to change anything, its complexity increases quickly.

Overall, I rate JIRA Portfolio a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free JIRA Portfolio Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free JIRA Portfolio Report and get advice and tips from experienced pros sharing their opinions.