JIRA Service Management Other Solutions Considered
We have another team working on those tools, for example, Trellix and Symantec Data Loss Prevention. We have a range of information solutions used in an ongoing project, and it's only in the planning and feasibility stage for DLP. So, I have worked with a bunch of them.
View full review »We have also procured ServiceNow. Other tools like ServiceNow and monday.com provide simplified user interfaces.
View full review »Not really, as it was much better than Bugzilla which we used before.
View full review »Buyer's Guide
JIRA Service Management
March 2024
Learn what your peers think about JIRA Service Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,740 professionals have used our research since 2012.
JK
reviewer1318287
IT Test Manager at a transportation company with 10,001+ employees
We did not evaluate other solutions prior to using JIRA Service Management. The company preferred this solution.
View full review »We also deploy Microsoft Azure DevOps. The client generally decides which solution they want to go with. The added advantage with Microsoft is that it's a one-stop solution whereas Jira's benefit is that it offers a less expensive product.
BR
Bary Reyes
Technical Project Lead, Agile Coach, IT Educator at Asia Pacific College
I didn't evaluate other options. It is my favorite tool, but I am aware of ServiceNow and other ones. If you have Jira, you might as well get their whole ecosystem. If you're in development, you will get Bitbucket and Confluence as well for documentation. For Service Management, there is Jira Service Desk. I usually use their whole package. If there are integration problems, only then we would evaluate other solutions, but we could definitely connect with Jira by API. Atlassian products are very good. We always had Atlassian tools.
View full review »AM
reviewer1513458
IT Director at a real estate/law firm with 1,001-5,000 employees
I'm comparing different desk and service management platforms. Jira is one of the top selected products, especially for the project management cycle. Jira was the best. I've tested many options, and many of them are well-known brands.
View full review »We also looked at Vivantio Service Desk and will probably implement this instead of Atlassian Service desk.
View full review »MR
MohammadRanjbar
IT Manager at Razi Insurance
I searched about the top CRM in the world and compared features. Eventually, we selected JIRA.
View full review »Most of the clients need to implement ITSM, which makes JIRA Service Management a crucial tool, especially if they are using JIRA software for the development team. There is integration between the two products, it's better to use JIRA Service Management when having to combine the two solutions.
JZ
reviewer1077825
Director of operations at a computer software company with 1,001-5,000 employees
We were evaluating some time ago. We scanned the market, and Jira was selected.
View full review »AC
reviewer1709268
Solutions Architect Leader at a tech services company with 201-500 employees
We're currently in the process of comparing Jira and ServiceNow to see which would be the better product for us.
Also, we have a client that is seeking out a product and they want us to advise them on the best option. We're looking at Jira and ServiceNow for them.
View full review »JM
reviewer1188831
Service Delivery Manager at a tech services company with 201-500 employees
We looked into ServiceNow a while ago, but we no longer have that requirement.
We use a product, but it is not ServiceNow. It's a centralized item. We were bought out by a European company. We are on their service.
View full review »EM
Eman Masalmeh
Quality Engineering Lead at a computer software company with 51-200 employees
We had competitor options. It was between TSL and JIRA.
I wanted JIRA for the UI and its usability.
View full review »MM
MandlaMbonambi
Founder and The Craftmaster at a tech services company with 1-10 employees
We did not really evaluate other products when making the switch to JIRA. It seemed to be an intuitive choice.
View full review »Buyer's Guide
JIRA Service Management
March 2024
Learn what your peers think about JIRA Service Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,740 professionals have used our research since 2012.