JIRA Service Management Review

Good integration and scalable, but it should be easier to switch between the test environment and the production environment

What is our primary use case?

We are primarily using it for service management, which includes incident management, change management, etc.

I'm not sure if we are using its latest version, but I would expect so.

What is most valuable?

Its integration is most valuable. It is pretty open for integration.

What needs improvement?

It is pretty complex to move between the test environment and the production environment. There is potential for improvement.

Security is always an issue with every tool. So, everything can be more secure.

For how long have I used the solution?

We have been using this solution for approximately three months.

What do I think about the stability of the solution?

I haven't noticed any problems with stability.

What do I think about the scalability of the solution?

It is, for sure, scalable. In our organization, we have approximately 200 users.

How are customer service and technical support?

We are using a local partner, and we are very satisfied with them.

How was the initial setup?

I didn't deploy it. We have only two admins for its deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

We need a license because we have a higher number than the free part.

Which other solutions did I evaluate?

We were evaluating some time ago. We scanned the market, and Jira was selected.

What other advice do I have?

I would definitely recommend this solution. It is definitely not peer-to-peer in comparison with solutions like ServiceNow, but it is a pretty big software, and its feature set caters to our needs.

I would rate Jira Service Management a seven out of 10.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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