LiveChat Customer Service and Support

it_user371517 - PeerSpot reviewer
Owner at a non-tech company with 51-200 employees
Customer Service:

100+, I have access at anytime and they are extremely responsive.

Technical Support:

Have never needed it.

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CM
CEO at a logistics company with 1-10 employees

Great guys. There was a time we had issues with our credit card, and they extended our subscription by three weeks for free.

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it_user370308 - PeerSpot reviewer
Director of Client Success, Co-Founder at a tech services company with 51-200 employees
Customer Service:

Best in the business! If they can't help there and then they will log a ticket and have someone more experienced look into it.

Technical Support:

Great. They designed and built LiveChat in house and so are always able to solve any issues quickly and efficiently.

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Buyer's Guide
Help Desk Software
April 2024
Find out what your peers are saying about LiveChat, TOPdesk, ManageEngine and others in Help Desk Software. Updated: April 2024.
768,740 professionals have used our research since 2012.
it_user385002 - PeerSpot reviewer
Director of Global Support at a hospitality company with 51-200 employees
Customer Service:

They really try hard to help you ASAP, from my personal experience they are fast, reliable and customer friendly, always trying to find solution for you.

Technical Support:

Excellent, I did needed their advice few times and I must say they were always there and managed to resolve my request.

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it_user384630 - PeerSpot reviewer
Customer Service Rep at a healthcare company with 501-1,000 employees
Customer Service:

Top notch support! They have always been very helpful within a short period of time from when I email the support team.

Technical Support:

Every question I have asked since being a customer has been answered, and detailed very well. They are available at various times during the day.

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it_user365322 - PeerSpot reviewer
Head of Support at a comms service provider with 51-200 employees
Customer Service:

Top notch! The support team is available all the time and have been able to solve all our questions instantly.

Technical Support:

We didn't encounter any technical problems, although we had few questions about API and the support team was able to help us and solve our problems immediately.

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Buyer's Guide
Help Desk Software
April 2024
Find out what your peers are saying about LiveChat, TOPdesk, ManageEngine and others in Help Desk Software. Updated: April 2024.
768,740 professionals have used our research since 2012.