LiveChat Customer Service and Support
Customer Service:
100+, I have access at anytime and they are extremely responsive.
Technical Support:Have never needed it.
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Chamakhe Maurieni
CEO at a logistics company with 1-10 employees
Great guys. There was a time we had issues with our credit card, and they extended our subscription by three weeks for free.
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Customer Service:
Best in the business! If they can't help there and then they will log a ticket and have someone more experienced look into it.
Technical Support:Great. They designed and built LiveChat in house and so are always able to solve any issues quickly and efficiently.
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Help Desk Software
April 2024
Find out what your peers are saying about LiveChat, TOPdesk, ManageEngine and others in Help Desk Software. Updated: April 2024.
768,740 professionals have used our research since 2012.
Customer Service:
They really try hard to help you ASAP, from my personal experience they are fast, reliable and customer friendly, always trying to find solution for you.
Technical Support:Excellent, I did needed their advice few times and I must say they were always there and managed to resolve my request.
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Customer Service:
Top notch support! They have always been very helpful within a short period of time from when I email the support team.
Technical Support:Every question I have asked since being a customer has been answered, and detailed very well. They are available at various times during the day.
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Customer Service:
Top notch! The support team is available all the time and have been able to solve all our questions instantly.
Technical Support:We didn't encounter any technical problems, although we had few questions about API and the support team was able to help us and solve our problems immediately.
View full review »Buyer's Guide
Help Desk Software
April 2024
Find out what your peers are saying about LiveChat, TOPdesk, ManageEngine and others in Help Desk Software. Updated: April 2024.
768,740 professionals have used our research since 2012.