PeerSpot user
Head of computer network and telecommunications division at a financial services firm
Real User
with Zabbix and some programming experience, you can monitor absolutely everything

What is most valuable?

  • Stability
  • Flexibility
  • Expandability

My favorite features are auto-discovery and LLD (low-level discovery) with Zabbix (and with some programming experience), you can monitor absolutely everything.

Also, it is worth mentioning the good quality of documentation and great community support.

How has it helped my organization?

Before we implemented Zabbix, we were blind.

What needs improvement?

I'd like it if they'd have implemented some sort of SNMP auto-discovery.

For how long have I used the solution?

Almost seven years (from version 1.8.2).

Buyer's Guide
Zabbix
April 2024
Learn what your peers think about Zabbix. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
771,063 professionals have used our research since 2012.

What do I think about the stability of the solution?

There were some issues, then I made an upgrade from version 1.8 to 2.4.
I had to migrate existing MySQL DB (that is sitting under the hood) from one engine to another.

What do I think about the scalability of the solution?

Yes. But again, it was an upgrade issue.

From the very beginning, I used distributed monitoring that was based on the Zabbix nodes conception, but they got rid of the nodes since version 3.0.0.

So, I had to change Zabbix Nodes with Zabbix Proxies. Finally, I have found out that the Proxies have better performance, stable matching, and are easier to configure than the Nodes.

How are customer service and support?

I know they have one but I never had a chance to use it.

Which solution did I use previously and why did I switch?

Before Zabbix, It was another Open Source solution: Nagios. Actually, I set them both up simultaneously.

So, I had a chance to compare them side-by-side. Finally, I chose Zabbix.

How was the initial setup?

Setup is the very first step. This step you have to perform just once. The process is easy and straightforward, but the product itself is not easy to use.

I would suggest reading documentation before the installation. It has a steep learning curve.

What about the implementation team?

The monitoring of IT infrastructure is not a piece of cake. Don't think you can install it with a couple of clicks and be done.

To implement have a good implementation, you have to read the documentation thoroughly.

What's my experience with pricing, setup cost, and licensing?

Like any other Open Source product, you can spend some money on support, but the product itself is free of charge.

Which other solutions did I evaluate?

No, I did not evaluate other options before choosing this product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user67692 - PeerSpot reviewer
Manager of Development at a media company with 1,001-5,000 employees
Vendor
No comparison between Nagios and Zabbix. Zabbix wins hands down.

IMO there is no comparison between Nagios and Zabbix. Zabbix wins hands down. Having worked with Zabbix since 1.4 it has evolved into a great product and the features coming into 2.x are amazing.

Some features that Zabbix has that Nagios is lacking:

- Auto Registration
- Auto Discovery (agent devices, snmp, etc..)
- Aggregate Graphs (this is very useful when looking at the overall picture)
- Distributed Monitoring
- Windows Service Discovery (coming in 2.x)
- Native JMX Support (coming in 2.x)

There are many other features that Nagios just doesn't have, not to mention the ease of use.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zabbix
April 2024
Learn what your peers think about Zabbix. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
771,063 professionals have used our research since 2012.
PeerSpot user
Engineer at DevScope
Vendor
Great for monitoring several network services but reporting capabilities has room for improvement

For how long have you used this product?
- Approximately since Jan/2012

Which features of this product are most valuable to you?
- The ability to monitor IT Services (SLA) as a whole and not just counters on particular systems.

Can you give an example of how this product has improved the way your organization functions?
- It provided us with the ability to monitor on a reliable way service levels acquired from several network services provided by interconnect devices.

What areas of this product have room for improvement?
- With no doubt one of the areas that has a lot to improve is the reporting capability. Zabbix is a fantastic system for technicians but not as good as the competition to build reports, specially reports for management/not technical.

Did you encounter any issues with deployment, stability or scalability?
- The current version has more detailed documentation but when we first deployed Zabbix (version 1.4) some areas were not very well documented and we had some issues. Nothing that prevented us from deploying the solution but made it a bit harder to do, in particular to configure the agents on Windows servers and configure the needed counters.

Did you previously use a different solution and if so, why did you switch?
- I've used several other solutions in the past, from the "standard" Nagios to Cacti, Solarwinds, Spiceworks, Zenoss, etc.

Before choosing this product, did you evaluate other options? If so, which ones?
- I really knew well other solutions and if Zabbix wouldn't do what we needed, I had other options. Nagios or Cacti would be the chosen ones.

How would you rate the level of customer service and technical support?
- I've never needed to contact customer service or technical support but used the Community Forum to answer some questions/implementation difficulties.

Was the initial setup straightforward or complex? In what ways?
- The first installation was a bit complex due to lack of proper/extensive documentation. Subsequent upgrades have gone smother due to improvements on the documentation and hands-on experience with the Zabbix particularities.

Did you implement through a vendor team or an in-house one? If through a vendor team, how would you rate their level of expertise?
- The implementation was done 100% in-house as I have a good expertise level on such systems.

What is your ROI on this product?
- Zabbix is Open-Source and because we did an in-house implementation the costs can be summarized to a part of one server, due to the implementation on a virtual environment.

What was your original setup cost for this product and what is your day-to-day cost of using this product?
- The setup cost was only the man power hour costs and it really has no day-to-day costs.

What advice would you give to others looking into implementing this product?
- My advice would be to plan well what you need to monitor first - define which systems and which counters you really need to monitor - and start slow, one thing at a time.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Engineer at a computer software company with 5,001-10,000 employees
Real User
Allows us to effortlessly monitor our client's network
Pros and Cons
  • "Zabbix is scalable."
  • "It could be more stable."

What is our primary use case?

We monitor Zabbix for different clients. In total, there are less than 40 users, using this solution. 

We definitely plan to increase usage and continue using Zabbix.

For how long have I used the solution?

I have been using this solution for the past few months. 

What do I think about the stability of the solution?

It hasn't really been that stable, but I think that has a lot to do with the specs. It could be more stable.

What do I think about the scalability of the solution?

Zabbix is scalable.

What other advice do I have?

I would absolutely recommend Zabbix to others. Overall, on a scale from one to ten, I would give Zabbix a rating of eight. Once I have more experience with it, maybe I'll give it a higher rating. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
VP of IT Infrastructure at a tech services company with 11-50 employees
Real User
Cost-effective and works well for Cisco switches, but the setup is difficult and time-consuming
Pros and Cons
  • "The most valuable feature is the support for monitoring Cisco switches."
  • "The main problem with Zabbix is that you have to spend time writing templates for all of the products that you have."

What is our primary use case?

This is a network monitoring solution that I was playing around with to see if it would meet my needs.

How has it helped my organization?

Zabbix helped me to identify issues on the system, as well as ports that were open.

What is most valuable?

The most valuable feature is the support for monitoring Cisco switches. It is easy to use because there is a free template for it included.

What needs improvement?

The main problem with Zabbix is that you have to spend time writing templates for all of the products that you have. It would work great if I had the time to do it, but considering that I have all kinds of different devices, I don't want to spend the time doing it.

If they included more prebuilt templates of devices that are in use today, then it would be very helpful. For example, they have a template for a SonicWall 3600, but they don't have one for a SonicWall Tz300. They do have some base templates but they are not customized for these specific products. For some products, I was able to download one, but not for all of them.

The documentation needs to be improved.

The deployment is complex and should be simpler to complete.

For how long have I used the solution?

I have been using Zabbix for about a month.

What do I think about the stability of the solution?

Once the product is started, it is stable.

What do I think about the scalability of the solution?

I didn't really test the scalability. For me, it wasn't scalable because I only used it for the devices for which I had templates. I was the only person who was using it.

How are customer service and technical support?

I did not contact technical support.

Which solution did I use previously and why did I switch?

I was using Kaseya Traverse, which I bought because I have a large Kaseya installation. I thought that it would monitor sFlow, but it didn't, so I returned it and then replaced it with LogicMonitor.

Basically, the problem was that in order to support sFlow, I would have to have a virtual machine for each of the network switches that I wanted to monitor. So if I had 50 switches then I would need 50 virtual machines to monitor sFlow. When they told me that it supports sFlow, then technically, they are correct. However, what they didn't tell me was that for each switch, you have to create a separate collector, which didn't make any sense.

With SolarWinds NetFlow, you can have multiple switches with one collector.

How was the initial setup?

After I downloaded Zabbix, it was a pain to set up. I would say that it is complex in terms of the instructions. I was getting errors, and apparently, I was not the only one. I had to look at two or three different websites to get it set up. I found that if you follow the steps that come with it, which were not very detailed, it did not work. I had to search through different forums in order to figure out the error that I was getting. By the time I had finished, it took me three or four hours to figure out why I was getting the errors, and I had to reinstall it four times in the process.

In total, I would say that the deployment took at least 12 hours.

What about the implementation team?

I completed the deployment myself.

What's my experience with pricing, setup cost, and licensing?

I was using the free, Community Edition.

What other advice do I have?

My advice for anybody who is implementing Zabbix is to seek the help of somebody who has actually done it before. Otherwise, it's not worth their time. Also, find somebody who can provide you with the templates that you need, or who's got familiarity with building them. It is a good solution if you have the time to build the templates and figure it all out. This requires knowledge of SNMP, as well as all of the devices. Then, you have to put it into XML and create a template that Zabbix can use. It is not a straightforward solution.

The reason that I stopped using Zabbix and bought LogicMonitor is not that it didn't work well. Rather, I needed a solution that was complete, where I didn't have to do the development.

I would rate this solution a four out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CEO at a marketing services firm with 11-50 employees
Real User
Good alerts and integration with third-party tools, but should support monitoring of ATM machines
Pros and Cons
  • "The integration with third-party tools and the alerts are most valuable."
  • "We would like to monitor other touchpoints such as ATM machines. It would be great if it can provide monitoring of ATM machines. Compatibility with other products would also be great."

What is our primary use case?

We are using Zabbix just to monitor our small network out here.

What is most valuable?

The integration with third-party tools and the alerts are most valuable.

What needs improvement?

We would like to monitor other touchpoints such as ATM machines. It would be great if it can provide monitoring of ATM machines. Compatibility with other products would also be great.

For how long have I used the solution?

We have been using this solution for two or three years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is scalable. We have two people who are using this solution.

How are customer service and technical support?

There are a lot of professionals and sites available, so we just get help from them.

Which solution did I use previously and why did I switch?

We were not using any other solution.

What's my experience with pricing, setup cost, and licensing?

It is reasonable.

What other advice do I have?

Our requirements are basic, and it is fulfilling them. I would rate Zabbix a seven out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1005354 - PeerSpot reviewer
Works at Fujitsu
MSP
The auto-config feature is invaluable

What is our primary use case?

Infrastructure monitoring.

How has it helped my organization?

Excellent monitoring tool.

What is most valuable?

Auto-config.

What needs improvement?

Multitenancy.

For how long have I used the solution?

Still implementing.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
IT Infrastructure Manager at a tech services company with 501-1,000 employees
Real User
I like its versatility the most. Its template is another valuable feature as hosts can be easily added.
Pros and Cons
  • "It not only provides the preconfigured item monitoring feature, but it is also easy to configure custom items."
  • "Even though it’s such a powerful monitoring system, it would be more helpful if it had a flexible UI."

What is most valuable?

It has various features, I like its versatility the most.

It not only provides the preconfigured item monitoring feature, but it is also easy to configure custom items.

The template is another valuable feature, because hosts can be easily added.

How has it helped my organization?

My organization can get a proper alarm when some issues occur on a system.

What needs improvement?

Even though it’s such a powerful monitoring system, it would be more helpful if it had a flexible UI.

For how long have I used the solution?

I have used this solution for more than three years.

What do I think about the stability of the solution?

There were no stability issues experienced, it’s so stable.

What do I think about the scalability of the solution?

There were no scalability issues.

How is customer service and technical support?

I’ve never used technical support because it is free.

How was the initial setup?

I did the setup by referring to its documentation and that was enough.

What's my experience with pricing, setup cost, and licensing?

It’s free of cost.

Which other solutions did I evaluate?

I checked Nagios, but I didn’t seriously evaluate it.

What other advice do I have?

The documentation has all the information you need.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Zabbix Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Zabbix Report and get advice and tips from experienced pros sharing their opinions.